Quote:
Originally Posted by PenelopeCruz
ugh, says 2020 for me... i def earned more than that schedule above, any chance it's because my tier credits are from wsop.com and they take a while to post?
Quote:
Originally Posted by riverph7
As per I was told by TR customer service. January is the month they will review all the a/c upgraded through matching program and if you able to get enough credit you need for qualification as per the chart , you will be upgraded till January 2021 after 31st January.
I sent them emails inquiring and confirming how many credit I need to qualify for diamond and got confirmation that I have enough credit (13750) earned after I was matched in February of 2019.
Here are two email responses I got from customer service
“ January is the renewal processing time as such accounts are being looked into and will be upgraded by February 1, 2020 if status is achieved.”
“ Yes, members who Tier Matched in January 2019 needed to earn 13,750 between February 1 - December 31 in order to maintain their Diamond Status and you earned 13,756!“