Quote:
Originally Posted by TakeAction
Our Cashier had informed me that your payout has been Authorized and you should receive this in the next week or so. Thank you so much for your patience.
Thank you for you email. Processing is limited on weekends so it will be early next week hopefully.
I really can't understand why they chose to word their responses to you in this way.
If they provided you with a conservative estimate as to when you should anticipate having your funds, as opposed to the status quo of grossly underestimating, then most of you waiting for cash outs wouldn't get as pissed.
It has to feel like a slowroll when they continue to provide false timelines. Shane has the right idea though; In a few recent replies he explicitly wrote that he will not provide estimated time frames in which customers should expect to receive their funds. He, like all of Lock's customers, know that if you over-estimate the time frame and you're able get CIH sooner than the stated date, then your customers will be less likely to be flame the site. This method is prevalent in the business world (non-poker) because
it works.
Obviously people would be more upset to see "within two weeks" rather than "a week or so," however people get over things if they feel they're being dealt with honestly. So what happens if the customer actually gets it at the end of the week instead of the two week time frame? That's right, they're happy, even if cash out took an eternity.
There is a story of an old man who grew annoyed with children playing on his new lawn, screaming and being loud. He asked the children to leave, yet they didn't; They loved playing on his lawn.
One day he developed an idea to get rid of them. He walks outside and offers them each a quarter for every day they continued to play on the lawn (guessing this was a long time ago and inflation didn't hit that quarter as hard
). So a few weeks pass by, the children all receive their quarter and continue to happily play on the lawn. Well, one day the old man stops giving the children a quarter. He doesn't tell them ahead of time and he provides no reasoning. The children, feeling angry at the old mans refusal to keep his word, stop playing on the old man's lawn. The old man finally had his peace.
I think you can guess who is who in the above story. Lock is exacerbating the payout issue by providing false promises and they need to be careful that they also don't RIP because they DO have the ability to be the strongest U.S.-facing poker site available in the current climate if a few changes could be made. They can't control their payment processors like a puppet. To some extent, they're at their mercy just like customers are. However they can - and should - be transparent with customers because this is within their control.
EDIT: I just realized this is a non-U.S. thread, but the problems experienced transcend a customers geographical location.
Last edited by LiarsDice; 01-12-2013 at 04:39 PM.