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Old 01-08-2013, 02:23 PM   #576
TakeAction
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Re: [Non-US-Players] Cashout tracking and discussion thread

40days for me.
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Old 01-08-2013, 02:27 PM   #577
LegitimizeMyFries
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Re: [Non-US-Players] Cashout tracking and discussion thread

31 Business days for me not including Xmas eve, Xmas day, and New Years day.
34 Including.
I would hope that a majority of us see our money by the end of the week, but that is just baseless optimism on my behalf.
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Old 01-08-2013, 03:54 PM   #578
4barrel
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Re: [Non-US-Players] Cashout tracking and discussion thread

Pending since November 22nd.
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Old 01-08-2013, 07:00 PM   #579
MJunior
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Re: [Non-US-Players] Cashout tracking and discussion thread

Im waiting since day 20th of November.
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Old 01-09-2013, 02:52 AM   #580
Felix777
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Re: [Non-US-Players] Cashout tracking and discussion thread

2013-01-08 10:06:29 AM DF-EcoCard Withdrawal Approved! ($500.00)
2012-12-18 12:44:36 AM DF-EcoCard Withdrawal Requested ($500.00)
yeah ,got money!
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Old 01-09-2013, 03:47 AM   #581
LegitimizeMyFries
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Re: [Non-US-Players] Cashout tracking and discussion thread

Congrats. Nice to see someone getting money.

Pretty disappointing to see that you requested your cash out after mine by about 3 weeks, and get it before I see mine.

Also pretty frustrating given supports responses about pay outs taking longer cause of holidays...yet somehow you got your money before submitting long after.
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Old 01-09-2013, 04:12 AM   #582
umakenocentsbro
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Re: [Non-US-Players] Cashout tracking and discussion thread

shane is only saying that they are going to get it done this week so we keep playing, it wont be here even next week hell think of a new excuse you will all follow and go again
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Old 01-09-2013, 07:26 AM   #583
calvinyeo
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Re: [Non-US-Players] Cashout tracking and discussion thread

Got my skrill withdrawal today 912 since Nov 26th, i think you gonna get yours soon buddy

Quote:
Originally Posted by LegitimizeMyFries View Post
Congrats. Nice to see someone getting money.

Pretty disappointing to see that you requested your cash out after mine by about 3 weeks, and get it before I see mine.

Also pretty frustrating given supports responses about pay outs taking longer cause of holidays...yet somehow you got your money before submitting long after.
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Old 01-09-2013, 08:15 AM   #584
vanity02
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Re: [Non-US-Players] Cashout tracking and discussion thread

Got mine as well
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Old 01-09-2013, 08:26 AM   #585
umakenocentsbro
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Re: [Non-US-Players] Cashout tracking and discussion thread

got my max cashout boom!!! thanks shane
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Old 01-09-2013, 10:26 AM   #586
Ditch Digger
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Very nice guys. I'm a USA player but seeing cashouts is a huge positive for me.
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Old 01-09-2013, 11:12 AM   #587
MJunior
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Re: [Non-US-Players] Cashout tracking and discussion thread

Got the cash after 47 days . A lot of time. But at least is done.
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Old 01-09-2013, 11:49 AM   #588
TheTrolley
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Re: [Non-US-Players] Cashout tracking and discussion thread

My skrill request from 11/29 was authorized at 5am 1/9 but no transfer yet. good to see more people getting paid
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Old 01-09-2013, 11:56 AM   #589
LegitimizeMyFries
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Re: [Non-US-Players] Cashout tracking and discussion thread

bink
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Old 01-09-2013, 01:18 PM   #590
imjustshane
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Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by umakenocentsbro View Post
shane is only saying that they are going to get it done this week so we keep playing, it wont be here even next week hell think of a new excuse you will all follow and go again
Quote:
Originally Posted by umakenocentsbro View Post
got my max cashout boom!!! thanks shane
Victory at last!

I do like that you were quickly proved wrong here, its tough passing on messages from the cashier team because I really have no control over whats happening on that end at all, very good to see you and all the other outstanding guys get cleared up and some better times on the other cashouts too.

The cashier team is promising much better times in the coming weeks and months, Im hoping they continue to deliver on this and we do a better job of looking after you all.
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Old 01-09-2013, 01:33 PM   #591
TakeAction
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Re: [Non-US-Players] Cashout tracking and discussion thread

In other words you are saying that for many of us cashouts will take up to months from as we speak?
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Old 01-09-2013, 01:37 PM   #592
imjustshane
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Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by TakeAction View Post
In other words you are saying that for many of us cashouts will take up to months from as we speak?
No they should be back to the 7-14 business days they were at before these problems pretty much right away and then hopefully speeding up even further back to where we want them.

THought in light of the recent problems I dont want to over promise so Im trying to not over state it.
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Old 01-09-2013, 04:18 PM   #593
zgfjsh
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Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by zgfjsh View Post
req. Oct 25, $10000 Ecocard
Not received yet ... Several days ago support told me it would come in next batch
55 days and counting
Received jan 8
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Old 01-10-2013, 12:46 AM   #594
hank schrader
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Re: [Non-US-Players] Cashout tracking and discussion thread

The History of a ~$700 transaction.

I have redacted my inquiries so you can judge for yourself how helpful Lock has been throughout this process. I am not impressed.

Quote:
JDB Services <cashier@lockcasino.com> 10/27/12

PAYOUT REQUEST CONFIRMATION
Dear XX,
This email confirms our receipt of your payout request via Check by Courier for the amount of 780.52 USD at The Lock for your Account ID XX. We will review your request shortly and you will be notified by email when your payout has been processed.
You can cancel payout requests before they are authorized for processing, by logging into your account and accessing the cashier/banking center or by contacting Customer Services.

** Please ensure the address on file is correct, as an undeliverable payout or stop payment request will incur a $250 fee.
2 points about the bolded above. 1) I obviously found the "fee" disclaimer absurd on it's face and it's hard not to believe it doesn't incentivize a shady poker site into having issues delivering payments. 2) I never received an email notification about payment processing, it was only confirmed months later after several inquiries.

More responses to my inquiries:

Quote:
Lock Support
NOV 05, 2012 | 04:13AM EST
Hello XX,

Thank you for your email.

Our current check timeframe is 4-6 weeks for processing and delivery.

We try our best to process payouts quickly but occasionally will require the alloted timeframe given.

Thank you so much for your patience.

Kind Regards,

Richard
Quote:
JDB Services <cashier@lockcasino.com>
12/27/12 (13 days ago)

to me
PAYOUT PROCESSED
Dear XX,
Your Payout of 780.52 USD for Account ID XX has been processed. Method: CourierChk
We thank you for your continued business and are always available if you should have any questions.
Contacted them to let them know I was out of the country and would like a tracking # to request a hold on the courier. Had to follow up repeatedly and basically got no help.

Quote:
Lock Support
JAN 02, 2013 | 10:55PM EST
Hello XX,

Thank you for your email. I have forwarded your email to our Cashier department who will be in contact. However I would ask you to bear in mind that due to the nature of the inquiries they deal with our Cashier department’s response may not be as quick as our front line support. Thanks in advance for your patience.

Please let us know if we can be of further assistance.

Kind Regards,

Sean.
Quote:
Lock Support
JAN 08, 2013 | 03:19AM EST
Hello XX,

Thank you for your email.

I can confirm that our check processor no longer supplies us with tracking numbers, so we are unable to provide you with something that we do not have access to.

Your check was approved and sent on December 13th and as it takes up to 14 business days to receive your check in the mail you should receive your funds shortly.

Thank you for your understanding and patience.

Kind Regards,

Richard
Still no payment, no courier info to track, no real confidence in Lock. Only made some progress acquiring info after repeated inquiries. Post BF, I haven't been confident keeping much money online. Pre BF, I usually had 5 figures+ on Stars. To see this kind of cluster-f over ~$700 is really mystifying.
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Old 01-10-2013, 12:55 PM   #595
ONETIME13
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Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by umakenocentsbro View Post
shane is only saying that they are going to get it done this week so we keep playing, it wont be here even next week hell think of a new excuse you will all follow and go again
Just when you say this you get your money LOL.
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Old 01-12-2013, 01:53 AM   #596
AuroythmiX
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Re: [Non-US-Players] Cashout tracking and discussion thread

What is the most recent date anyone has received a Skrill or Neteller cashout?

Quote:
Originally Posted by imjustshane View Post
No they should be back to the 7-14 business days they were at before these problems pretty much right away and then hopefully speeding up even further back to where we want them.

THought in light of the recent problems I dont want to over promise so Im trying to not over state it.
Shane I have submitted a cashout 12 days ago to Skrill and it has not been processed yet. Can you help me get this paid?
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Old 01-12-2013, 09:05 AM   #597
Platinium777
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Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by AuroythmiX View Post
What is the most recent date anyone has received a Skrill or Neteller cashout?



Shane I have submitted a cashout 12 days ago to Skrill and it has not been processed yet. Can you help me get this paid?
It's ok, mine took 32 days (skrill)
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Old 01-12-2013, 09:39 AM   #598
TakeAction
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Re: [Non-US-Players] Cashout tracking and discussion thread

50 days for me. Last sunday I got mail from Mary -
Mary
JAN 06, 2013 | 01:47AM EST
Hello,

Sorry for the delay and we appreciate your understanding.

Our Cashier had informed me that your payout has been Authorized and you should receive this in the next week or so. Thank you so much for your patience.
Many thanks,

Mary

Today i got email like this;

Hello

Thank you for you email. Processing is limited on weekends so it will be early next week hopefully.

Please let us know if we can be of further assistance.

Kind Regards,

Liam
---
CSR, Lock Support


wp lock!
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Old 01-12-2013, 04:31 PM   #599
LiarsDice
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Re: [Non-US-Players] Cashout tracking and discussion thread

Quote:
Originally Posted by TakeAction View Post
Our Cashier had informed me that your payout has been Authorized and you should receive this in the next week or so. Thank you so much for your patience.

Thank you for you email. Processing is limited on weekends so it will be early next week hopefully.
I really can't understand why they chose to word their responses to you in this way.

If they provided you with a conservative estimate as to when you should anticipate having your funds, as opposed to the status quo of grossly underestimating, then most of you waiting for cash outs wouldn't get as pissed.

It has to feel like a slowroll when they continue to provide false timelines. Shane has the right idea though; In a few recent replies he explicitly wrote that he will not provide estimated time frames in which customers should expect to receive their funds. He, like all of Lock's customers, know that if you over-estimate the time frame and you're able get CIH sooner than the stated date, then your customers will be less likely to be flame the site. This method is prevalent in the business world (non-poker) because it works.

Obviously people would be more upset to see "within two weeks" rather than "a week or so," however people get over things if they feel they're being dealt with honestly. So what happens if the customer actually gets it at the end of the week instead of the two week time frame? That's right, they're happy, even if cash out took an eternity.

There is a story of an old man who grew annoyed with children playing on his new lawn, screaming and being loud. He asked the children to leave, yet they didn't; They loved playing on his lawn.

One day he developed an idea to get rid of them. He walks outside and offers them each a quarter for every day they continued to play on the lawn (guessing this was a long time ago and inflation didn't hit that quarter as hard ). So a few weeks pass by, the children all receive their quarter and continue to happily play on the lawn. Well, one day the old man stops giving the children a quarter. He doesn't tell them ahead of time and he provides no reasoning. The children, feeling angry at the old mans refusal to keep his word, stop playing on the old man's lawn. The old man finally had his peace.

I think you can guess who is who in the above story. Lock is exacerbating the payout issue by providing false promises and they need to be careful that they also don't RIP because they DO have the ability to be the strongest U.S.-facing poker site available in the current climate if a few changes could be made. They can't control their payment processors like a puppet. To some extent, they're at their mercy just like customers are. However they can - and should - be transparent with customers because this is within their control.

EDIT: I just realized this is a non-U.S. thread, but the problems experienced transcend a customers geographical location.

Last edited by LiarsDice; 01-12-2013 at 04:39 PM.
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Old 01-12-2013, 06:42 PM   #600
umakenocentsbro
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Re: [Non-US-Players] Cashout tracking and discussion thread

touching story, were you the old man
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