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[888poker] (ROW) Official Players' Thread
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02-10-2012
, 07:32 PM
Quote:
The thing that was said was that your account currency should match the currency on your payment option so that no conversion is needed. I can't understand why that is so difficult to understand. That's the first thing I did when I opened an account there was to ask them to change my currency to USD as that is what I use on my ewallet.
Obv I do agree that its really strange they need to make such a large cut on conversion fees. Its not like they wouldn't charge enough rake as it is...
Also about the jackpots that get posted even when not in the hands, obv its super annoying but technically 888 isn't stealing it as its added to the jackpot which you get when you win (lol). But yeah, it should obv get fixed.
As much as people sometime complain here about the jackpot, I for one hope they won't change it (just remove the 5 second delay between hands ffs). I see so many bad players who come there to play the jackpot. One fish even complained to me when we were HU at the table that I should raise him since he wants to play against the jackpot and not against me
So if they change that they'll obv have less incentive to play poker.
As much flak as 888 is getting for different reasons (most of which I do agree with) I want to thank them for having a very decent software and for continuing to get new players to the site. Its impressive how much they managed to grow during the last year, and I guess they aren't just using our rake to pay fat rewards to the owners but actually do some marketing. So yeah, props to 888 for that.
Obv I do agree that its really strange they need to make such a large cut on conversion fees. Its not like they wouldn't charge enough rake as it is...
Also about the jackpots that get posted even when not in the hands, obv its super annoying but technically 888 isn't stealing it as its added to the jackpot which you get when you win (lol). But yeah, it should obv get fixed.
As much as people sometime complain here about the jackpot, I for one hope they won't change it (just remove the 5 second delay between hands ffs). I see so many bad players who come there to play the jackpot. One fish even complained to me when we were HU at the table that I should raise him since he wants to play against the jackpot and not against me
So if they change that they'll obv have less incentive to play poker.As much flak as 888 is getting for different reasons (most of which I do agree with) I want to thank them for having a very decent software and for continuing to get new players to the site. Its impressive how much they managed to grow during the last year, and I guess they aren't just using our rake to pay fat rewards to the owners but actually do some marketing. So yeah, props to 888 for that.
And with respect to the exchange rate thing, whats disturbing is when I deposit $100US they exchange it to $110CAD, for example, and take $110US from my Skrill account, where does that extra $10 go? While it may be an easy fix by contacting them its an obvious bug on their end and it shouldn't be happening in the first place.
02-11-2012
, 12:25 PM
02-11-2012
, 12:39 PM
02-11-2012
, 12:40 PM
Quote:
About the exchange rate issue...
Frustration of unsatisfied customers can become your worst enemy.
And for christ sake, listen to your customers! If you send out surveys and get free information on how to improve your business, use it. Customer care is one of 'the' most important things for any company.
Frustration of unsatisfied customers can become your worst enemy.
And for christ sake, listen to your customers! If you send out surveys and get free information on how to improve your business, use it. Customer care is one of 'the' most important things for any company.
However, the only reason for me being here is to try listen to you guys, bring your ideas back, and try to help in any way I can. I wish I could take the suggestions here and fix them right away, but that's just not the way it works. Most decisions go through a lengthy approval and implementation process. We just have to be patient and persistent if we want change.
Quote:
K, it's getting late on Friday and no money. It's been over 7 days total now.
So I tried live support to see whats up with this. I sat as #1 in the queue for about 15 minutes before giving up.
So then I tried calling the number that Luckyace lists in the cashier: 0800 404 7748. This turns out to be some call center, which advertises some crap to me for a good minute, and then offers to look up the real number for Luckyacepoker.com.
So then, I call the number they gave me: 1-800-712-3000. Turns out this is a call center for Comcast, with a looping reception that gets me nowhere.
So then, I click around in the Cashier and find this number: +126 84844913. I misread that this is a 'toll number', not toll-free, and find out it's gonna cost me about 24 cents a minute for the privilege of speaking with Luckyace support.
So then, I speak with a lady, who informs me that I need to send documentation proving my identity and address. After having this account for 5 years, and dozens of deposits and cashouts.
Not even an email from LA informing me of this development. I had to track down and contact their support center to find out why my cashout is stuck 'In Process'.
888Rep, if you'd please forward this story to someone at 888/LA who cares, it would be appreciated.
So I tried live support to see whats up with this. I sat as #1 in the queue for about 15 minutes before giving up.
So then I tried calling the number that Luckyace lists in the cashier: 0800 404 7748. This turns out to be some call center, which advertises some crap to me for a good minute, and then offers to look up the real number for Luckyacepoker.com.
So then, I call the number they gave me: 1-800-712-3000. Turns out this is a call center for Comcast, with a looping reception that gets me nowhere.
So then, I click around in the Cashier and find this number: +126 84844913. I misread that this is a 'toll number', not toll-free, and find out it's gonna cost me about 24 cents a minute for the privilege of speaking with Luckyace support.
So then, I speak with a lady, who informs me that I need to send documentation proving my identity and address. After having this account for 5 years, and dozens of deposits and cashouts.
Not even an email from LA informing me of this development. I had to track down and contact their support center to find out why my cashout is stuck 'In Process'.
888Rep, if you'd please forward this story to someone at 888/LA who cares, it would be appreciated.
I'm sure they'll be glad to get some positive feedback
You'll know as soon as I do.
You have admittedly made unsubstantiated claims regarding the jackpot tables before that were inaccurate. If you are correct, I'll fully support you in getting your messages heard, however accusations do need to come with a bit of evidence.
02-11-2012
, 01:57 PM
I've just recently deposited on 888Poker but used to play there awhile ago (12mos.?, & stopped ~6mos. ago) as I'd cashed in a priv. freeroll for ~$200. I'd play on 888 for fun - a recreational account for when I felt like playing poker & didn't feel like taking it seriously (just micro 6nl & 2nl, playing on a bunch of tables & also some of the $10 mtt & stuff like $22 Mon.Chall.).
For the past few mos. I'd been considering making a deposit thinking I'd be adding in a few MTT's to my schedule (for when I'm playing MTT's). Now while I'm scrolling through the tournament lobby I'm finding very little mtt's I'm interested in playing (micro buyin, $5-$11.. & some $22). Tournaments have poor structure - - even the doublestack (3,000chip) ones, blinds reach 100/200 before 1st break. There's only 2 tournaments in the am (PT) that have decent structure, 12:30(est)a $3.80 buyin $2.5k guar., & 14:30(est) a $22 $7k guar. This seems alot different from when I'd browse the tourney lobby a yr. ago (I actually thought there were MANY $11 buyins that had ok structure then??). It's kinda disappointing to say the least. I was thinking/hoping I'd be able to add 6-10 mtt's in per day from 888 (1/hr. at least)... but doesn't seem like it now
Along those lines (low/micro buyin MTT structure) it looks like the Mon.Challenge ($22) is also only a 3,000chip (< which would be fine if blinds only reached 50/100 at break/1hr. break, but it's not... they're already 100/200 at break).
Why not add in a bunch of $5-$10 mtt's each hour with decent structure? A first look at the lobby & it appears that there's alot of tourneys but when I take a look at them, almost none of them are appealing to play for me (a micro/low buyin recreational MTT player). I'm a regular on another forum that has ALOT of micro & lower buyin players & know for sure that many more of them would be playing MTT's on 888Poker if they had more of them with a decent structure.
Am also bummed that there's an 8-table limit One of the things I liked about 888Poker in my previous experience on there was that I could load up a dozen micro cash tables & win at a rate far above other sites I play on. Being limited to just '8' makes it far less appealing to me.
For the past few mos. I'd been considering making a deposit thinking I'd be adding in a few MTT's to my schedule (for when I'm playing MTT's). Now while I'm scrolling through the tournament lobby I'm finding very little mtt's I'm interested in playing (micro buyin, $5-$11.. & some $22). Tournaments have poor structure - - even the doublestack (3,000chip) ones, blinds reach 100/200 before 1st break. There's only 2 tournaments in the am (PT) that have decent structure, 12:30(est)a $3.80 buyin $2.5k guar., & 14:30(est) a $22 $7k guar. This seems alot different from when I'd browse the tourney lobby a yr. ago (I actually thought there were MANY $11 buyins that had ok structure then??). It's kinda disappointing to say the least. I was thinking/hoping I'd be able to add 6-10 mtt's in per day from 888 (1/hr. at least)... but doesn't seem like it now
Along those lines (low/micro buyin MTT structure) it looks like the Mon.Challenge ($22) is also only a 3,000chip (< which would be fine if blinds only reached 50/100 at break/1hr. break, but it's not... they're already 100/200 at break).
Why not add in a bunch of $5-$10 mtt's each hour with decent structure? A first look at the lobby & it appears that there's alot of tourneys but when I take a look at them, almost none of them are appealing to play for me (a micro/low buyin recreational MTT player). I'm a regular on another forum that has ALOT of micro & lower buyin players & know for sure that many more of them would be playing MTT's on 888Poker if they had more of them with a decent structure.
Am also bummed that there's an 8-table limit
One of the things I liked about 888Poker in my previous experience on there was that I could load up a dozen micro cash tables & win at a rate far above other sites I play on. Being limited to just '8' makes it far less appealing to me.
02-11-2012
, 03:46 PM
02-11-2012
, 08:44 PM
Quote:
Definitely agree and have stressed this point. Hopefully we can expect some changes in coming updates.
Without a doubt, the length of time it takes for some of these changes to kick in can be frustrating to say the least. There are major issues that are discussed in this thread that take too long to resolve, or remain unresolved.
However, the only reason for me being here is to try listen to you guys, bring your ideas back, and try to help in any way I can. I wish I could take the suggestions here and fix them right away, but that's just not the way it works. Most decisions go through a lengthy approval and implementation process. We just have to be patient and persistent if we want change.
Will pass along the suggestion. Thanks.
That's gross mate. I'll pass it along. I'll get told that "LA operates independently of 888," but I will make sure they hear it anyways.
I'm sure they'll be glad to get some positive feedback
You'll know as soon as I do.
I'd like to know as well.
You have admittedly made unsubstantiated claims regarding the jackpot tables before that were inaccurate. If you are correct, I'll fully support you in getting your messages heard, however accusations do need to come with a bit of evidence.
Without a doubt, the length of time it takes for some of these changes to kick in can be frustrating to say the least. There are major issues that are discussed in this thread that take too long to resolve, or remain unresolved.
However, the only reason for me being here is to try listen to you guys, bring your ideas back, and try to help in any way I can. I wish I could take the suggestions here and fix them right away, but that's just not the way it works. Most decisions go through a lengthy approval and implementation process. We just have to be patient and persistent if we want change.
Will pass along the suggestion. Thanks.
That's gross mate. I'll pass it along. I'll get told that "LA operates independently of 888," but I will make sure they hear it anyways.
I'm sure they'll be glad to get some positive feedback
You'll know as soon as I do.
I'd like to know as well.
You have admittedly made unsubstantiated claims regarding the jackpot tables before that were inaccurate. If you are correct, I'll fully support you in getting your messages heard, however accusations do need to come with a bit of evidence.
You would be paranoid playing those tables too if the poker site cant even find the bugs themselves.Can we really trust 888 wont have any other bugs on these tables 100%?
Last edited by icallyou604; 02-11-2012 at 08:52 PM.
02-11-2012
, 08:46 PM
02-11-2012
, 08:57 PM
02-11-2012
, 09:02 PM
.Not sure how many points, probably more then 200k points last year.
Yes i play cash game there.
Pros con about 888
pros
good game section
good support if you're VIP
software ok
bonuses
average cashout time, suck the dont work on weekends...
cons
high rake $4 cap
no refund for collusion/bot
bad support if you're regular.
8 table limits, you should be able to open more and just watch the table.I dont mind the 8 table limit , but let us open more just to view. I play up to 6 tables sometimes, but sucks i cant open like 4 more just to view and change tables if needed.
currency exchange rate , the worst i ever seen for any poker sites
Last edited by icallyou604; 02-11-2012 at 09:32 PM.
02-12-2012
, 02:12 PM
02-12-2012
, 02:13 PM
02-12-2012
, 02:39 PM