What would be the easier way to see the hands that SAW THE SHOWDOWN while playing? I'd like to see only the hands that went to showdown. In the last 3 pots hud it doesn't clearly show if the hand went to showdown, I find myself constantly clicking on pots that didn't see the showdown hence gaining little useful information.

I also have a friend who plays a lot of stacked cap tables that would LOOOVEE to see the pots that went to showdown while he is playing. He gets all-in very often and can't see with what hands ppl are paying him off/shoving over his opens, etc..

NoteCaddy is the only one I can think of off the top of my head. There may be others if you search the software forums here.

Please update to the latest release - http://www.holdemmanager.com/Downloads/HmUpdate.exe

Did your ongame skin recently/already update and cause you to change your HM auto import folder? http://faq.holdemmanager.com/questio...+Betfair+Setup

Make sure the hand histories and poker client are in English. Set your Windows Regional and Language Settings to English (US). Restart your PC.


Uncheck "Import from Subfolders" in the auto-import settings.

Move the files in the handhistory folder to your \hmarchive folder and import them via import file or import from folder.

Try a new session with auto-import. A new handhistory file should be generated.


*Try creating a new UTF DB - http://faq.holdemmanager.com/questio...elete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questio...6+Export+Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questio...+-+Backup+Tips


If the problems persist in the new DB, Please zip and email the problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com


Cash games supports multi-currency, but not tourneys.

http://faq.holdemmanager.com/questio...Multi+Currency

The Rake stat should use the same calculations the sites themselves use. I am not aware of any particular problems with the Rake stat on the Anon tables. If you notice any discrepancies please detail them and send us copies of your original hands for internal testing. Please zip and email the problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com


The Table Averages HUD will show you the hands that went to showdown by writing the winner name in Italics.

Otherwise I would use the Hands tab > All Hands > Today

Filter > Edit > More Filters > Other Filters > Saw Showdown = True

Add this Filter > Save and Close

Any info or rough ETA on HEM 2.0? Was mentioned in the NVG, haven't seen any info here though:

I reimported the hand histories from the archive and now they are showing up but the EV for the tournaments isn't there, any way I can get that back?

My alltime winnings are a bit higher than i have actually won. How can i correct it at holdem manager?

HEM has started missing hands today.

The first time I had it individually reimport every individual table and it was like a 150/3/2/2 split on hands missed, and the second time it was 130/0/0/0, so I dont know what exactly the problem is. Its also working for the first half hour of the session before starting to miss hands.

Ill redownload the newest patch and see if it fixes it.

Are these Single-Table or Multi-Table Tourneys? EV does not work if more than 1 table.

Imported them to the same DB, or a new DB?

Try a new DB.

If the problem persists: Please zip and email the problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com


Cash, or Tourney? If tourney, it is likely because of unfinished tourneys or missing summary files. You can edit the tourney results manually -

If the discrepancies are in cash games:

What sites do you play? Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest release - http://www.holdemmanager.com/Downloads/HmUpdate.exe

Make sure the hand histories and poker client are in English.

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).

Restart your PC.


*Try creating a new UTF DB - http://faq.holdemmanager.com/questio...elete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questio...6+Export+Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questio...+-+Backup+Tips


If the problems persist, please detail the problems and send any necessary screenshots, along with the hands. Please zip and email the problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com


I have no idea what the bolded numbers mean. I also can't give much advice if I dont know what version of HM you are using or what site/games you are playing.

What sites do you play? Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest release - http://www.holdemmanager.com/Downloads/HmUpdate.exe


Make sure the hand histories and poker client are in English.

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).


Restart your PC.


*Try creating a new UTF DB - http://faq.holdemmanager.com/questio...elete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questio...6+Export+Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questio...+-+Backup+Tips


Please zip and email the problem hand histories, with a link to this thread and If the problems persist, your forum name, to support@holdemmanager.com

Played 3 or 4 sessions using HEM on FTP earlier today with no problem.

Then I try to have another session, load up HEM and an error pops up saying that an error occured while loading the Prefs files: Root element is missing or something to that affect.

I hit OK, and then nothing loads. The box disappears with the message and my HEM never loads.

I posted this also in the HEM forums page, but wanted to post it here as well on 2p2.

If someone can help me with this, it will be much appreciated.

I use XP, I have the service pack 3, everything is set in that regard.

I tried to remove the prefs.mxl files and restart HEM, didnt work.

I tried to remove the config holdemfile and restart HEM, that didnt work either.

I even tried to go back to an older patch 1.15.05 ( I think that was the one ) and nothing.....

What should be my next option?

Where in the HUD stats is "attention to steal" supposed to be located? I can't find it anywhere.

I assume that you mean 'attempt to steal'?

It is simply called 'steal' in the HUD and part of the Default HUD.

http://faq.holdemmanager.com/questio...initions#steal

No I mean attention to steal, like how often someone folds his BB against LP raises?

Also is it possible to configure an MTT hud so that it'd show once stats based on the current blind level or stack depth? You know how mtt regs play 5/4 early and 20/18 late and it kinda sucks to have it show as 12/11 all the time.

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).

Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

1) Close HM and the Table Manager.
2) Delete > \Holdem Manager\Config\prefs.xml. If you want to reset your HUD panel positions also, delete: pospref.txt, and pospref2.txt, and pospref4.txt.
3) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.


If none of that helps, I would suggest a clean reinstall:

http://faq.holdemmanager.com/questio...o+Uninstaller+

http://faq.holdemmanager.com/questio...g+Preferences+

1) Export any custom HUD configs individually, make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files. If you have custom filters/reports/stats, just copy the entire \holdem manager folder before uninstalling.
2) Uninstall HM with www.revouninstaller.com using the Deep setting. You do not need to uninstall PostgreSQL.
3) If given the option, on the 2 following screens of Revo, remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloa...ager_Setup.exe. You should un-check the PostgreSQL Option when running the combo installer.
6) Test if it for a while and see if it works


Did you read the definitions at the link I posted??? I have never heard of a stat called 'attention to steal' but what you describe is detailed there.

http://faq.holdemmanager.com/questio...initions#steal



http://faq.holdemmanager.com/questio...ey+HUD+Filters

Thanks Fozzy, I posted a message on the HEM forums, but I just ended up reinstalling and everything seems to be back in working order.

Thank You for your response.

OK, I just saw the thread/reply over there now. Sorry I over-looked your post here earlier.

Thanks fozzy! The tourney hud looks like it's the nuts. <3

I have problems when playing SNG 6 Max on microgaming.

I have tryed both the HEM 1.11.06g & 1.11.07 V3

I use windows XP, fully updated.

I have a antivirus program and firewall bullgaurd, i have tryed to turn it off, wich did not make any diference.

I have tryed to create a new Database. Does not help with the problem.

I have tryed to post on the official forum, but it feels like the guy over there just post and automated answer, without reading my post.

There are several problems with HEM when playing SNG on microgaming

1. Tournaments, are not auto detected with table manager. I have to go and open table manager and drag the litle red cross to the table to help HEM find the table.

2. 6Max SNG are not importing into HEM.
Very often even when i manually drag the bar to see it on the HUD. I see the HUD and it updates fine. but after fininshing the SNG. and going into HEM to look at it, it is not there.

3. Very often, HEM can not diferentiate beteeen several SNG, it sorta combines them all into 1 big SNG, so when i finish playing one, the next ones data is keept loging into the previous one, so it sorta becomes 1 big SNG.

4. There is nothing worng when i play cash tables. Wich indicates that the problem is not with my computer, my windows, my firewall, or any of the other nonecense the guy over at the official forums insist it must be.

Is there anyone out there, who have likewise problems, or a solution, other than asking if i remembered to turn on my computer, or if i use the latest videocard drivers for my Vcard ?

Or is there anyone out there playing 6MAX SNG on prima that does not have any off these problems ?

Which anti-virus do you have? Bullguard firewall is known to cause many HUD problems. Disabling it is not enough. It has to be uninstalled.

Many of those free Norton, Mcaffee, Comodo, Zonealarm, etc, 'internet security' bundles will not work well with holdem manager.

Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Please install the latest version: http://rvgsoftware.fileburst.com/HmBetaUpdate.exe
4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://faq.holdemmanager.com/questio...ender+Problems
5) Install Microsoft Security Essentials for antivirus/malware protection and update it - http://www.microsoft.com/security_essentials/


You are going to get more automated replies from me. We give the same standardized replies to similar problems because they are known to solve the issues. I understand that it doesn't seem very personal, but we use automated canned responses to save us time when replying to 100's of users a day.



1 - You should not have to do this every time, for every table. Typically if you do it once it will begin working automatically on new tables after that. One, or some, of your HUD files are likely corrupt.

I will give you steps to solve it, at the end of this reply, after answering the other questions.

2 - This is known issue for some people that is typically caused by their hand history file being damaged. microgaming sites write hands to a ever-growing gamehistory.dat file instead of multiple small text files like most sites. As this file grows it is more likely to have problems or become corrupt. The poker client locks the file and HM is unable to archive it automatically like it does for text files on other sites.

Uncheck "Import from Subfolders" in the auto-import settings.

Move the gamehistory.dat file your \hmarchive folder and import it via Import From File(s).

Try a new session with auto-import. A new handhistory file should be generated.


This may also be caused by a corrupt .dat file, so hopefully the steps above help reduce/resolve this issue. If the problem persists, please send us a sample of a recent .dat file with games where this happens.


Regarding your HUD problems from question #1:

1) Export any custom HUD configs and Copy/Paste your \Config folder before deleting any files as a backup.
2) Close HM and the Table Manager.
3) Delete your existing HUD Prefs files, so HM will rebuild them to default.
4) Delete > \Holdem Manager\Config\prefs.xml, pospref.txt, pospref2.txt, pospref4.txt, default.txt, and exenames.txt
5) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.

Windows hides 'known file extensions' by default. http://www.granneman.com/techinfo/wi...howextensions/

Try the table finder - http://faq.holdemmanager.com/questio...r+to+Show+HUD+

Make sure you follow the directions exactly.

Pick the table name in the table finder window to highlight it

If you don't see a table name listed, please drag the red X to the table and click OK. Open the Table Finder again and the list should be populated with the table name now, so you can select it.

Left-click and drag the red X to that table window

Click OK


If you are still unable to get it working Please email support@holdemmanager.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer. Please let me know what time zone you are in and what time/days are convenient for you. I schedule support from 13:00 - 22:00 GMT, 7 days a week.

Hey man thanks for your reply.

I am really not sure what to say now. I apriciate you take you time to answer me, and i dont want to sound rude,m but my god i am frustrated to no end lol.

THERE IS NOTHING WRONG WITH MY HUD.

Once i find the tables manually with the table manager using the method you described in your post, wich i am already using since it can not auto detect them. Then the HUD works fine.

The HUD also works fine when playing cash games.

The problem if the tournament results does not show up in the result tab in HEM, even whem i am playing i see all the stas and result for each hand in the HUD.

Or sometimes when they are showing up under the resuslt tab. they are a combined into like it was 1 big tournament because it does not understand that one tournament was finished, and its a new one started one the same table.

HEM has started missing hands on both 888 and FT rush. This started around Friday afternoon. I have updated to the newest version and it still persists.

I also think its hillarious that the only solution you can come up with after giving the automated standard answer, is to say that i have to give access to my computer via the teamviewer program.

Honestly you shouldent market your program as combatible with microgaming when it clearly isent.

Also you should test out these things for your self, and not relying on your customers to give access to their computer for you to do testing.

How hard is it for your staff to log onto microgaming play a couple of 6Max 1 euro SNG's
And track down the problem, instead off keep insisting that it is something wrong with my computer, or my Operating system, or my Gamehistory.dat. or my firewall/antivirus, or im not using the newest version, or whatever other explanation you can seek out, when it is clear that the problem is with HEM.

Listen one more time....

I already sayd like 10 times i have tryed every posibel solution you have sugested including updating OS, deleting hand history, uninstaling AV, opening ports in my AV, creating a new DB, or whatever other things that has been sugested, with no way of getting it to work.

The HUD works fine
Auto import works fine for Cash games.

Tours are not found automatecly by table manager. The only solution for me is to manually tag them using the red cross drag method.

Tours results does mostly not show up in the results tab within HEM, even the tracking seems to work, because the HUD works fine while im playing.

Sometimes a tour result shows up in the results tab, but then it it often a combined history of several SNG that are all in like 1 game.

HEM i love u but i may have to buy Pokertracker now since PT supposedly tracks Bodog w/o additional software (just read about the Bodog hand grabber not working if their website (idleminer?) is down which is way too gay for me)

1 - Ill look into this, some sites do have this issue where the information in the hand history is not enough to identify the table and so we have to use table finder. Can you tell us what stake tourneys and what specific tourneys this happens with and well see if we can duplicate

2 - This would explain no 1 above, if the hands are not importing then the hud wont show, fixing this issue should then fix no 1 above, can you go to your pokersite/mpp folder and look for the gamehistory.dat file, back it up and delete it and then start the poker client and play a sng, if the hands dont import send us the new gamehistory.dat file to support@holdemmanager.com and also link to this specific post.

3 - Sounds like an old bug we had and im starting to think you may possibly have had an older version of HM which would explain why your having import issues and also this bug, nevertheless once you send the gamehistory.dat file well look into this

4 - I can see how it might feel like someone is giving you a canned response without consideration to read your post and i know it can be frustrating when something goes wrong and you just want it fixed so you can play poker, we deal with hundreds of request per day and in 80% of them following those "canned" responses will solve it so its a useful tool for us to use as a first line of support as often the initial information we get is too vague for us to solve the problem efficiently so this also helps us gather more information and it allows us to answer more posts so people can get a quicker response overall.

The information you provided in the above post was really helpful and once we have this kind of information it can help us quickly narrow down the problem but not everyone provides this level of detail. I'm pretty sure now you've gave us those extra details your issues are caused because of an import error with some sng hands, this may be due to either having an older version or possibly prima updated their hand history and we need to fix a bug, providing us with your gamehistory.dat file as mentioned in 2 above will allow us to confirm that.

Our guys are usually very helpful and if your having difficult issues we often remote support your PC to solve the issue so i'm sure it was just a misunderstanding but if you want me to follow up pm me the thread and ill look into it for you.

I had the newest version of HEM working for bodog the other day I think. Its like 1.11.07-internal-3 I think. I don't have the link but will post it later when I get home or pm me for it. I was stoked when I opened bodog and saw stats. I don't have the handgrabber.

WTF

An error occurred while reading the config//HoldemManager.config file: Rotlelementet saknas.

Holdem Manager will now backup the old config file and creat a new one for you.


I Havent done anything just today when i was going to start HM it was there.

thanks

hey you guys poker tracker 4 is coming out soon. any reason why i shouldn't switch to it?