I've had very good experiences with the customer service. I've sent numerous emails with questions about how Snowie works, possible flaws in the program, and so forth. I've always got quick and satisfying responses. They even admitted to an actual programming error concerning Snowies EV estimation for certain hand types.
Not saying I don't believe you, but it's a very different experience from mine.

But the worst part is that it ruins your game

what i mean is how is this range unexploitable when we know snowie can only have one of the three hands and never has an ace a king or a queen? We never have to be worried about running into a set on non 9 T or J boards or into straights flushes etc on certain boards and we can put pressure on Ace king high boards etc. I mean here i can see it just simply calls down at certain frequency, still though, especially us knowing where we stand on certain boards seems weird

I agree, and that does affect the EV of our range on boards we'll have post flop if our range is substantially narrow. I'm more of the opinion you should add in multiple hands at a mixed frequency. I think basically there are hands that are +EV calls, and then you can only have so many hands before you open yourself up to exploitation facing 3-bets. As a result, you have X number of hands that are clear +EV flats, and then can choose Y number of combinations of hands that end up being ~0 EV, but end up increasing the EV of your range post flop in many situations. The Y combinations you choose from should be from various "hand rankings", for example, rather than play all JTs, play two combos of JTs and two combos of 54s.

Anyways, snowie's default flatting range there isn't far off from optimal still, as I personally wouldn't be flatting in that spot almost at all. Even if our opponent knows we have one of very few combos, if our range is so strong it's still tough for them to play against us and this is more true if we are in position as well. It isn't as though they can simply c-bet OOP with a 100% frequency on basically any board.

It should be noted that stack sizes play a significant role in what are range is in the situation you described, and I would not be surprised if one of players in the blinds/behind us was <20bb.

stacksizes behind the flatcaller are all 100bb stacks.

Snowie can only play Ax Kx Qx and flush and straight potential boards passively though as long as no Jx Tx or 9x is on the board.

I see your point though. Similar to certain spots in mtts preflop where one can have an obvious shoving range (like shoving 20bbs on button with mostly pocket pairs and suited broadways suited aces or whatever) but the range itself is so strong it just cant be exploited.

Here i have more of a difficulty though to see this works. Even more from a practical point for human beings to pull off (given opponent knows our strategy/calling hands preflop) than for a progam that can balance calling frequencies well postflop.

I'd imagine snowie plays funky in any spot where there are multiple different sized stacks on the table.

So, yeah, definitely challenge everything snowie says to do, if it was the nuts then everyone would get it, but it's just a tool to explore other options and try to determine why it's doing what its doing.

Snowie has one very big weakness in assessing the EV of hands, that is whenever it has one effectively "same" hand type in his range with too high a frequency.

F.e. you'll find a lot of spots where Snowie skips his c-bet, calls twice, and ends up with a very capped range that he will either fold way too much or defend way too much.
F.e. on T62 2 2 it happens quite often that Snowie gets there as the preflop 3-bettor with a huge amount of 99-77 and then folds these hands every single time. This is because Snowie - as the postflop defender - is incapable of reducing the calling frequency on the flop and turn with specific hands that are quite close to equal in strength and EV (or say hand type). He usually either calls them all or folds them all, and (offense meant) anyone with half a brain should realize that after a while.

This also happens (but much rarer) in reverse when Snowies skip c-bet range improves way too often on certain cards. F.e. there are spots where he checks back on the button as the PFR, and he has almost only Ax in that range. If the A comes he never folds over two streets unless he faces huge overbets. Obviously he should fold something resembling 1-a, but since he assesses EV so broadly it's difficult if not impossible for him to do that if most of his TP's are on the good side (all of his opponents would have to equally exploit him for a long time before he starts seeing the EV as zero or negative).

Those are some examples of where the developers have admitted to have difficulties improving Snowie, and afaik it's the main reason for most of his incorrect calling (and also betting) frequencies on the river.
In short, Snowie generalizes too much. This is why we should not copy Snowie blindly when learning from him, instead we need to keep his weaknesses in mind and analyze how much impact they probably have on his strategy in each spot and what that means for us.

Don't see the point of trying to learn with Snowie. It's obviously flawed. Would rather learn from a winning player or winning bot.

Your loss. Nobody cares.

Nah its your loss of $229 and going backwards in your game. It's giving you false confidence playing against a losing bot. LOL

Your posts contain no objective value. I'm asking you politely to stop responding if you have nothing to contribute.

Neither do yours. Mine might save someone from being scammed.
This is a public forum. Do you own this forum?. Put me on ignore if you don't like what I post.

My posts do contain value, and I argue both for and against Snowie. You're just being an annoyance on purpose (and everyone here knows it).

Hi,

I'm sorry you feel this way. We work hard every day to answer to all our customers in a timely manner and solve any problem in the most efficient way. We are also conducting regular surveys to monitor the perceived quality of the customer support service, which seems to be very good.

On the other hand, we would be happy to review your ticket and the contacts you had with the support, in order to understand what went wrong and why you have such negative feedback.

Feel free to PM me your email address and we will look into it.

Thank you,
The PokerSnowie Team

I think you are deluding yourself. What you post has no value to me.

@pokersnowie give us monthly plans.

My experience with Pokersnowie was not that great. It made my game worse. What works in the Pokersnowie theory does not seem to work in the actual world. Pokersnowie kind of stroked my ego a bit when it said that I played at an extra terrestrial level a couple of times, but in truth I wasn't, because I would have been making mad cash.

I think Pokersnowie is an impressive AI software, but I fail to believe it can actually win in a typical 9 handed or 10 handed game of normal players.

wwwin is right in the fact that it will probably ruin your game if you follow its advice. I know it ruined mine for awhile, but I got my poker powers back.

I personally believe that in a multi-way game your strategy depends on what other's do. When a lot of players call in a real game, Pokersnowie starts playing a tight passive game where it will get bluffed a **** ton, because it gives too much respect to the calls. A bunch of people call and then you can only have like JJ-KK or whatever. Good luck on a A62 flop when deep stacked.

If Pokersnowie was that great the owners would keep it a secret so they can crush games for lots and lots of money.

A note for Everyone_GTO_obsessing:

Obsessive GTOness actually could be a fear thing. You are afraid your opponents will exploit you or that everyone else is using GTO strategies. I realized how hard it is to be balanced in every spot and thought. Who else in the world is spending this much time and becoming successful at GTOzing their entire range. Some might, but not many. Also people really don't care about your frequencies as much as you think they do. I mean, they care, but not as much as you think. So go play and have fun. Challenge yourself and don't put yourself in a poker box. You will have a hard time being successful at anything if you are not enjoying yourself.

The bottom line, do what makes money in the long run, even if other people think it sucks and tell you you've played it wrong. If it works, it works.

Keep it civil, or go somewhere else.

Keep it real ,the only thing you should use snowie for is reviewing hand history.

You do realise you're a results oriented MTT (LIVE) player arguing with a bunch of proven online CASH regs...right?

Proven??? Poker Tracker has filters that you can tweak to only show what you want to show up in the in the profit/loss chart.

Be real.

applied filters show in HM2 graphs. I believe they do in PT4 as well, unless the image is cropped.

GIMP is free software.

99% of poker players ain't gonna waste time learning to gimp/shop a graph, they just won't post their graph and say they are a winner. I see I can safely just put you on ignore.