Quote:
Originally Posted by bonds
Talked to a guy who actually sounded like he knew what he was talking about and wasn't some call center drone.
Sometimes the call center monkeys are trained well.
Twice I have spoken with a call center monkey from my ISP, when I had some problem, I could tell the guy didn't know anything, but by telling him which lights were on on my modem I could guide him to the right conclussion.
My guess is that Ping will have no problem in hanging on to their call center drones, as they don't have listen to a lot of abuse, but are actually helping people, and most calls end with the caller thanking them for the help. Which again improves their quality and again improves customer satisfaction.
I once bought something from IKEA for $5, that was missing a few screws or bolts. I was behind some angry dude in the line. When he finally left I went up to the clerk, gave her a big smile and said gently, "Hi! I've just bought this, and it seems that these parts are missing, can you help me?". It was worth the $5 just to see her face light up.
Ping irons are broken, perhaps not by the houndreds but still, everyday. They've got the tools, know the glue used. They will have no problem in getting the old shaft out. If their database is worth just something, they will have some shaft compability link.
But it is still very good service on their part