Quote:
Originally Posted by Alpha 5.20
To sl4v3: How is that you got trouble changing your pokerstars account mailing adress? I relocated in Vietnam 2 weeks ago and just send stars my rental contract, they changed my account within 30 minutes no problems.
My lease wasn't in my name. I just took over the lease after my friend's roommate had to leave suddenly. So, it was a big process to get my landlord to replace the old roommate's name with my name on the contract.
Then Stars rejected my lease contract because I'd been living here more than 3 months. I'd lived here for 4 months. I don't know why a year long contract signed four months ago is somehow less valid to Stars than one signed yesterday. But it is to them.
I sent copies of my visas in my passport, a bank statement in my name, a picture of me outside my house showing my address, and utility bills in my landlord's name and probably several other things I'm forgetting.
They rejected my bank statement because they said it looked fake. I sent more documents from my bank and they then accepted it. A few days later they rejected it again. I sent more bank documents and they accepted it again.
I arranged for my landline call. As I didn't have a landline, they agreed to call me at a bar where I'm friendly with the owner at 4pm the next day. At noon that day, I check my email and they are saying they tried to call but I wasn't there. That I now must provide a residencial landline. I emailed them back and told them they called at the wrong time and to please call me at the prearranged time. I arrive at the bar at 3:30 and wait. 11:30pm, they call. Almost 8 hours after they said they would call. Everything is good he says and I should have my address changed shortly.
A few days later I get another email. You guessed it, my bank statement has been rejected AGAIN! They say I need a certified bank statement. So I head to the bank and get one. Send it again. And.... wait for it..... rejected again because they say it doesn't contain my address. WTF? My address is about the ONLY thing on the statement as I only have one transaction on the statement. I tell them to look again. They then approved it.
A week later, my address change still wasn't approved. I emailed them asking what the hold up was. Oops, seems my file was taken out of the queue on my last bank statement rejection and never put back in. The next day, I was finally approved.