Again had several error messages on the tables today saying something like "not enough funds in cashier blabla" and now Im missing some money. Pokerheaven support doesnt know anything about this bug (probably becouse they are new on the network). Any idea what should I tell them? Seems like they dont trust my HEM lol.. had no problems with refunding on other skins but its hard to explain that "money is stucked somewhere on the tables".
I rly hate this bug becouse I have to always check my cashier (and see session results) becouse I cant be sure whether Im not missing any funds..
You can try to tell them to check their failed transaction report. If your money vanished it will appear there and they should be able to refund you accordingly.
anyone having issues with funds (not) available? it wouldnt let me sit at tables and then wouldnt auto topoff, so i logged out and now i cant log back on...
Choose the right skins and ur funds are atleast 99% secured. Betsson/betsafe/nordicbet(betsson group), stan james, pokerheaven, betvictor i all have only good experiences with. And very fast withdraws to skill and neteller. Maximum 24h but normaly i get my withdraws within some hours from this sites during daytime.