Because there's been a lot of bitching about FT support I thought I'd share a really positive experience I made today:
Ok, I noticed there's been some import errors of hands in the past, so I looked them up in the HH files on my hard drive and noticed they're screwed up (most likely due to connection issues during sessions). So I compiled a list of the ~30 hand numbers and requested them by email (yeah, I'm obsessed with the idea of having tracked EVERY SINGLE hand I ever played).
Well, I actually got them attached to their response, not a single one missing, which made me really happy.
The poor guy who had to look them up one by one must have been cursing all over the place, but w/e (thanks dude
). They should've thought about that before they decided not to build in a feature into their software that enables players to request single HHs on their own.