Hello UB,
My carefully-compiled notes on the player XXXX have gone missing. I wrote them yesterday during a 1KNL HU session. Please advise, this is a serious inconvenience.
XXX
Reply ▼
UB
To XXXX
Dear Mr. XXX,
Thank you for contacting us.
Be kindly informed that with the last update some of the player notes were lost, however they are stored in a separate server and we can get them for you but this might take a couple of weeks since we have to send the request to our programmers.
Please let us know if you would still like to receive this information and we will do our best to accommodate your request.
Please do not hesitate to contact us again if you require any type of assistance in the future.
Best regards,
Bob
UB – Support
Support@UB.Com
Would I LIKE this information???
OF COURSE I'd like this information. I WANT and NEED this information.
The absolute worst part about all this is that you did not even INFORM me that my notes had been lost, I had to email YOU. No doubt you have failed to inform YOUR CUSTOMERS that THEIR notes had been lost.
A couple of weeks is simply not good enough. I want to know how many of my notes were lost and what the names of those players are. I cannot believe that you've simply "lost" them and that it could take A COUPLE OF WEEKS to get them back.
Worst of all, this is NOT EVEN THE FIRST TIME this has happened to me. I've noticed notes being lost in the past, and you failed to respond in an appropriate manner even then.