Well i didn't have that big of a stack in that tournament. Also wouldn't that require the table to have no players from those countries? That would be pretty hard i guess.


So its most likely the 2nd option. So there is nothing that will be done about this? This is beyond ridiculous then.

Last post for tonight Amaya. You rake more then a million dollars a day from us and you have the capability to pause all tournaments within seconds of wanting to. It took you 52 minutes nearly one whole hour to start pausing tournaments from the time that over 90% of your active users starting dropping from your server like flies. I checked the time stamps in the hand histories so this is a fact. This could have been avoided by paying one person to monitor this on a regular basis so a pause can happen immediately , instead thru your reckless neglect 10's of thousands of your loyal customers lost what I can only estimate is millions of dollars and you seem to think that's ok as you haven't so much as done me the courtesy of answering my email. Shame on you

I would hope that Stars pays the money that we have lost today.

Its a public limited company needs to write this off as losses and pay the people their money, else this should be reported to Higher levels.

Some action needs to be solicited.

Because it costs money and it's very clearly not important to them.

not just some action, I'd say class

Hi guys, what I miss?

It was enjoyable to read in the morning about the situation and the aftermath. Luckily I didn't play neither.

We have recently experienced some server connection issues. These have now been fixed. You will be able to login to your account at any time. We sincerely apologise for any inconvenience caused.

We will be considering refunds for materially affected players. 'Materially affected' means you missed a considerable number of hands and lost a significant portion of your chip stack due to blinds and antes. If you believe you were materially affected by this issue, please email us with the following subject line:

'REFUND: T#_________, $X+Y, Stars ID'

Where '________' is the Tournament ID, 'X+Y' is the buy-in of the tournament, and Stars ID is your account name.

For example, 'REFUND: T#123456780, $20 + 2, KidJoker'






----------------------------------------------


Running tournaments were automatically paused and rolled forward. Therefore, the prize pool is divided among all players still playing in affected tournaments at the moment of the server restart and the tournament is over.

While it is possible that you may have finished higher, or won more in the tournament in which you were playing, it is also possible that you may have won less. The formula used is designed to approximate each person's equity in the tournament based on the combination of still having chips, and of how many chips exactly they have, and has been used on our site for several years, to the overwhelming approval of our players. You can find examples of this process in the link mentioned above.

We are aware that not all tournaments were rolled forward correctly. We are currently working hard to review the situation in order to provide everyone with a fair and just compensation.

As you will certainly understand, issues of this magnitude generate a very high number of contacts from players. At this point, we are not able to provide you with an exact timeline to when this review will be completed and we kindly ask for your patience. While we understand that it is tempting to contact us again after a few days, we ask you not to as this may slow down the review process.

While unfortunately we have experienced similar situations in the past, we have always acted in your interest with integrity and care. This time will not be any different and we will review thoroughly.

Thank you for your understanding

To which emailadres?

support@starsaccount.com but maybe they will fix it without the email, after i sent the email i got a new email from other guy from stars, he told me that i have to wait some days and its better not contact stars atm because they know the problems of the most players and dont want spend time to write thousands of mails back to the players. Instead of that they want to fix the rolled forward

Would argue there’s a very small chance they are still gonna claw back the money now, esp if it takes a few more days. That would just be a ****show at this point.

We are aware that not all tournaments were rolled forward correctly. We are currently working hard to review the situation in order to provide everyone with a fair and just compensation.

As you will certainly understand, issues of this magnitude generate a very high number of contacts from players. At this point, we are not able to provide you with an exact timeline to when this review will be completed and we kindly ask for your patience. While we understand that it is tempting to contact us again after a few days, we ask you not to as this may slow down the review process.

While unfortunately we have experienced similar situations in the past, we have always acted in your interest with integrity and care. This time will not be any different and we will review thoroughly.

Thank you for your understanding.

Great, now it's crashing because everybody is sending emails..

haha down again for me xD, but they paused mtts after 1 minutes, well done stars

How can they not though? Unless they know the server crash was something on their end not clawing back basically ensures that this will happen again at some point.

because it would be a huge mess, given that those players who got favourily affected, will have had a couple of days to play other games/maybe cashed out/sent transfers to backers and what not etc

imagine one of those guys sitting at highstakes NLHE and losing for example 5 or 10k to a cashgamer, what are they gonna do then? Take the money from the cashgamer? that doesn't seem very fair either. It's just a huge mess and the only solution I see at this point is stars trying to rectify it at their own costs and offering a somewhat fair compensation by additional refunds without taking from the already granted payouts

It's very possible that Stars already took action towards the few people that gained a lot, they certainly wouldn't send out a press release when doing so thus there is no way of knowing.

It isn't that hard to identify the ~50 players that made +$5k by this, send them an email and calculate their fair winnings.

What a freaking show. A complete trainwreck. So so glad i didnt play yesterday. I had planned to play, but had such a bad night of little to no sleep that i made the decision of not grinding. Felt like i dodged a huge bullet and avoided huge amount of negative energy by not playing yesterday.

Get your **** together stars, jeeeze.

I know Sunday is called weekend but when you run a business where the Sunday is the busiest day of the week I dont understand how it could seem like there werent enough people in the offices. Its just not explainable that everything took so long. If there would have been enough personal on duty it should have taken only about 5 minutes to stop everything.

Where I work, if our servers go down, several people get a notification on their phones within 5 minutes. Most of them arent trained to do anything about it, but can at least make sure that the people who are trained are aware of it, and can fix it immediately, even on a Sunday. And we're very small and insignificant compared to Stars. I expect this to be pretty standard for any company with clients who expect servers to be up and running. Apparently Stars doesnt do this, and thats incredibly embarrassing

PS will refund your BI if you were playing in a tourney/sng and not ITM, if you lost significant hands due to disconnect. That money are added by PS and the refunds are made hand by hand, not automatically. That significant is subjective by PS. If you were ITM - you won money for the position where you finished when chip dawn. That is per teir TOS. As most tourneys were cancelled, some finished in that time frame or roll forward, that money are from tourney prize pool and are final as their TOS. That was done automatically. Disconnected people will lose some EV for their chips, but when you play at PS, you are ok with their TOS.

I wouldn't be surprised that in August some crucial people were on holiday and their replacements were incompetent. Highly unlikely that nobody was tasked with monitoring the site and should know how to pause tournaments. But whoever that was waited for an hour and caused the majority of this mess.

Site problems happen a few times a year but that's acceptable when the tourneys are paused immediately and the refunds fair.

jesus, you literally couldn't make this up.

Indeed, so I expect you to be OK with having the wrongful winnings taken from your balance.