Hey everyone,
On Thursday, we made credits to players we identified as negatively affected when tournaments resumed ~19:29 ET. Here is what we did:
- Determined whether or not a player was logged in at both 19:32 and 19:52. If a player was logged in at both times, we assume chips lost were due to normal play.
- For those who were logged out at one or both of those times, we calculated their chip equity lost and subtracted any roll forward credits and cash awards already received.
If you haven't received a credit as a result of this mass action and feel you deserve one, please contact Support with as much information as possible.
Quote:
Originally Posted by bazooka87
And as always, what about those recreational players who don't know what they're entitled to?
Everyone has been credited across all affected licenses. The reason I've provided the criteria for crediting players is because there's some edge cases that will pop up. I encourage players who think they are deserved compensation to write in, but again, please include as much detail as possible to explain your reasoning.
Quote:
Originally Posted by Roc_Xel
Hi Luke, two of the tournies I was playing resumed "unexpectedly" during 19.29 and 19.47. It so happens that I busted of both of them during the unsuspension, only for the tournies to be suspended and rolled over right after.
Has any decision been made in this respect ?
It is more than obvious than I would have played completely differently if I had known tournies were going to be rolled over litteraly 1 min after I busted out, and would have remained in the tourney. One can expect the tourney to continue once it was unsuspended.
I'm afraid we won't credit anyone for chips lost during natural play.
Quote:
Originally Posted by alberthofmann
WTF is this ****. Just Started Stars, i entered some tourneys, then it freeze saying "table creating failed" i can see my holecards on the tables, but i cant click away the error window. anyone else with this problems? I tried restarting the software but wont help.
edit: now when i try to open some spin and goes, i get registered, but tables wont pop up and it says "low system resources" i got an half year old i5, 16gb ram , ssd etc, everything is working fine, its just the software that is making trouble. Of course im am NOT getting unregistered from these tourneys, cant even open the tables. My money seems gone, what a ****ing mess.
Something seriously ****ed with PS software right now.
If you need help with the software, please post
here. The thread is monitored by PokerStars staff.
Quote:
Originally Posted by ORLY???
Wtf happened to Barca sats this year? 530's are 10 minute levels with 3k startstack??
Only decent sats now are the two 215 ultra sats. Please give all 530's the same structure.
I've passed this feedback on, thanks.
Quote:
Originally Posted by stayhighlowe
whats going on with their pko mtts? they changed the bounties but the lobbies still have it 50/50, the money in the prize pool says it being placed 50/50 payout/bounty however they are only putting 25% into the bounties, is this just a glitch with the lobbies? or is 25% of the prize pool being taking off the table
The way we display knockouts in the client has changed. For more information, see
this blog post.
Quote:
Originally Posted by abecede
Are guarantees down on tourneys because of WSOP?
Not because of WSOP itself, but because of seasonality. Traffic always decreases in the summer. Once summer ends, guarantees will increase.
Quote:
Originally Posted by 1gambler
Emailed pokerstars on Monday about equity loss compensation on last sundays cancelled tourney where we were 10 left, received standard reply saying forwarded to responsible department, haven't heard anything yet, fired 2nd email yesterday didn't even get auto reply. Anyone got additional compensation?
Quote:
Originally Posted by blakkman08
I got the same silent treatment to my three emails. Good job amaya
We have changed the process for communicating with players following site issues, but this is just a bad experience. Basically, we provide players a "holding" response until we make mass credits as we did on Thursday. Then, we write all those players to tell them we've made credits and to follow up if they still need help. I'll ask our Support managers to see what happened this time and pass on the feedback so they can refine the process.
Quote:
Originally Posted by ORLY???
Pretty lame that the barca sats show as being 'X Packages' guaranteed in the main lobby, but you open the tournament lobby it says 'X seats guaranteed'. Its just misleading. I regged a 530 last week assuming I could qualify for a stay in the Arts but this was not the case.
Passed this on as well, thanks.
Quote:
Originally Posted by Chipeez
satelites to barca events (PSC and National) have no hand for hand play, none. Been a long time since I've seen so much timebanking..
And this.