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Old 04-13-2018, 12:56 AM   #901
viking1
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Re: *** Official Winamax Series VIII Thread (Special Offers, Requests + Suggestions) ***

I already cashed out so you can forget it. But no reply on e-mails, what are you doing with the e-mails you didnt reply to ? I have sent 5 e-mails and no reply. This suggest to me that you are no longer a serious pokersite. How many people are working answering e-mails ? One ?

Now you send replies on e-mail for 2+2 members complaining they did not hear from you, bu thats not good enough, clearly your customer service have big problems or maybe they only speak French and will not answer English mails.

Be serious and reply to all your e-mail requests including mine. I will just wait and see how long it will take, as I said I already cashed out and don't care about your site anymore.
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Old 04-13-2018, 08:24 AM   #902
nokeee
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Re: *** Official Winamax Series VIII Thread (Special Offers, Requests + Suggestions) ***

Quote:
Originally Posted by deviate7 View Post
Hello,

We can confirm that we have now answered your email.

Thank you for your patience
I can confirm that no email has been answered. Check it again please.
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Old 04-14-2018, 12:53 PM   #903
jamjam123
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Re: *** Official Winamax Series VIII Thread (Special Offers, Requests + Suggestions) ***

hi, i live in thailand. but i played with a dutch adress/bank. But now it got blocked because holland got blocked. Is there any oppurtuniy to play on winamax for me. with thai adres/ skrill in europe or some other way?
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Old 04-16-2018, 07:24 AM   #904
QPRhush
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Re: *** Official Winamax Series VIII Thread (Special Offers, Requests + Suggestions) ***

Quote:
Originally Posted by QPRhush View Post
I have the same problem. Please solve this ASAP
My account is frozen again without any communication by email this time. More people with this problem?
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Old 04-16-2018, 09:08 AM   #905
KKrushed
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Re: *** Official Winamax Series VIII Thread (Special Offers, Requests + Suggestions) ***

Why are dutch accounts frozen 2 weeks before 30.04? When will our money be paid? What about the bonuses that are yet to be redeemed? Can we get some answers?
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Old 04-16-2018, 09:59 AM   #906
deviate7
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Re: *** Official Winamax Series VIII Thread (Special Offers, Requests + Suggestions) ***

Quote:
Originally Posted by KKrushed View Post
Why are dutch accounts frozen 2 weeks before 30.04? When will our money be paid? What about the bonuses that are yet to be redeemed? Can we get some answers?
Hello,

We can confirm these accounts have been locked due to recent changes in legislation, meaning that all players residing in the Netherlands are now unable to play on our platform. Bank accounts in the Netherlands will also be unable to operate on Winamax.

If, however, the mailing address and bank account listed on your Winamax account are not current and you now live in a country where Winamax operates legally, please update your information by informing us of your new details through an email to our support team (support@winamax.fr) before Monday, 30th of April 2018.

By updating us with your new address and bank details, you will be able to continue to take advantage of our services after Monday, 30th of April 2018. Don’t forget to send us a copy of your bank document clearly displaying your name and IBAN so that we may validate this.

Please note that we now also accept Skrill as a payment and withdrawal method. Should you wish to add a Skrill account to your Winamax profile, we ask that you send us a screenshot of your “Personal Info” page in the Latin alphabet, making sure that your Skrill account is “Verified”.

However, if you are still a resident of the Netherlands at this time, then your account will be permanently closed on Monday, 30th of April 2018 at 12:00 CET. On this date, the funds in your Winamax account will be automatically transferred to the bank account you have registered on Winamax. The transfer will include the value of your bankroll at the time of your account closure, the face value of any unused tournament tickets and the monetary equivalent of the Miles you held, at the rate of €0.013/Miles. Funds will appear in your bank account within 7 days of the transfer date.

Thank you for your patience and understanding.
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Old 04-16-2018, 12:02 PM   #907
26th bet/fold
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Re: *** Official Winamax Series VIII Thread (Special Offers, Requests + Suggestions) ***

So if you send an e-mail sayingyou are closing the accounts in the 30th of april it would make sense to let people go there before that date and trade the miles and cashout the funds, no?
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Old 04-17-2018, 12:11 AM   #908
26th bet/fold
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Re: *** Official Winamax Series VIII Thread (Special Offers, Requests + Suggestions) ***

Also what happens to my main event and mini main event day 2?
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Old 04-17-2018, 09:55 AM   #909
busto_soon
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Re: *** Official Winamax Series VIII Thread (Special Offers, Requests + Suggestions) ***

Quote:
Originally Posted by 26th bet/fold View Post
Also what happens to my main event and mini main event day 2?
Same here, also locked out with a day 2 pending.
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Old 04-17-2018, 11:55 AM   #910
deviate7
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Re: *** Official Winamax Series VIII Thread (Special Offers, Requests + Suggestions) ***

Hello,

We can confirm that all players having qualified for day 2 of the Main/Mini Events have been temporarily unlocked so that they may finish their tournaments.

Thanks.
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Old 04-18-2018, 10:36 AM   #911
Proudwalker
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Re: *** Official Winamax Series VIII Thread (Special Offers, Requests + Suggestions) ***

Hi i have two questions, i deposited some money for the wseries reload bonus, if i take out some money now can i still go after the cash bonuses?

Also is the use of vpn forbidden?
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Old 04-18-2018, 10:53 AM   #912
nomalice
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Re: *** Official Winamax Series VIII Thread (Special Offers, Requests + Suggestions) ***

Good job on prolonging the breaks for MTTs, well done !
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Old 04-18-2018, 05:39 PM   #913
blakkman08
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Re: *** Official Winamax Series VIII Thread (Special Offers, Requests + Suggestions) ***

YES! Omg thank you so much
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Old 04-18-2018, 05:40 PM   #914
blakkman08
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Re: *** Official Winamax Series VIII Thread (Special Offers, Requests + Suggestions) ***

Any chance of starting new mtts at 1 past? That would legit make you the goat
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Old 04-20-2018, 04:29 AM   #915
aseHigh
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Re: *** Official Winamax Series VIII Thread (Special Offers, Requests + Suggestions) ***

Quote:
Originally Posted by nomalice View Post
Good job on prolonging the breaks for MTTs, well done !
lol, finally...only took you 5yrs+
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Old 04-23-2018, 04:01 AM   #916
deviate7
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Re: *** Official Winamax Series VIII Thread (Special Offers, Requests + Suggestions) ***

Quote:
Originally Posted by Proudwalker View Post
Hi i have two questions, i deposited some money for the wseries reload bonus, if i take out some money now can i still go after the cash bonuses?

Also is the use of vpn forbidden?
Hello,

If you should withdraw after using the WSERIES bonus code, you will forfeit your Freeroll tickets, so make sure to use them before cashing out!

In regards to VPNs, please note that we are unable to accept proxies designed to hide one’s IP address.

We recommend using great caution with this type of software as it can lead to viruses and has been known to be used for illegal purposes.

Cheers.
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Old 04-23-2018, 12:05 PM   #917
KKrushed
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Re: *** Official Winamax Series VIII Thread (Special Offers, Requests + Suggestions) ***

Hello,
my account from Netherlands was frozen 1 week ago. I still have not received any money on my dutch bank account. Can you please send the money?
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Old 04-24-2018, 07:04 AM   #918
deviate7
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Re: *** Official Winamax Series VIII Thread (Special Offers, Requests + Suggestions) ***

Quote:
Originally Posted by KKrushed View Post
Hello,
my account from Netherlands was frozen 1 week ago. I still have not received any money on my dutch bank account. Can you please send the money?
Hello,

Please note that all NL accounts that have been frozen will have their funds automatically transferred to the bank account associated to their Winamax profiles on April 30th at 12:00 CET, when the accounts will be closed if the address has not been changed.
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Old 04-25-2018, 10:02 AM   #919
Looscontrol-
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Re: *** Official Winamax Series VIII Thread (Special Offers, Requests + Suggestions) ***

Can we get more Grand Tournaments or similiar HS stuff?
Feels like the last one was half a year ago.
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Old 05-08-2018, 09:03 PM   #920
PotnaPekka
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Re: *** Official Winamax Series VIII Thread (Special Offers, Requests + Suggestions) ***

Hi there!

Can you please answer my emails concerning timing out issues at the servers.
My username at the site is Tiltboy95

Thank you
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Old 05-09-2018, 09:16 AM   #921
deviate7
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Re: *** Official Winamax Series VIII Thread (Special Offers, Requests + Suggestions) ***

Quote:
Originally Posted by PotnaPekka View Post
Hi there!

Can you please answer my emails concerning timing out issues at the servers.
My username at the site is Tiltboy95

Thank you
Hello,

We can confirm that your email has been transferred to our technical services for investigation.

We will send you an email as soon as we have any updates on your issue.

Thank you for your patience.
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Old 05-10-2018, 07:53 AM   #922
billygstar
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Re: *** Official Winamax Series VIII Thread (Special Offers, Requests + Suggestions) ***

Winamax is only going to be available to the countries in the shared French, Spanish Italian and soon Portuguese pool right? And all players from other countries are being frozen out?

For someone moving to Spain they are able to open a new account if they have a EU bank account or do they have to have a Spanish bank account?

Thanks.
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Old 05-11-2018, 03:38 AM   #923
Hood
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Re: *** Official Winamax Series VIII Thread (Special Offers, Requests + Suggestions) ***

To the best of my knowledge, that is not known to be the case. There is certainly nothing regulatory that stops them either (a) continuing to accept European players under their French license, and/or (b) accepting international players on their soon-to-be-issued Spanish license.

If you are living in Spain, you will need an NIE (foreigners national insurance news). I believe this is a stipulation of the regulations - Residents of Spain must be verified through NIE/DNI.
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Old 05-11-2018, 03:55 AM   #924
teexxx
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Re: *** Official Winamax Series VIII Thread (Special Offers, Requests + Suggestions) ***

Hello,

My account is closed because I could not fill the address verification code in time. If I open a new account, could you help to send me the verification letter via express post? I am happy to pay the fee.
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Old 05-12-2018, 08:57 AM   #925
billygstar
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Re: *** Official Winamax Series VIII Thread (Special Offers, Requests + Suggestions) ***

Quote:
Originally Posted by Hood View Post
To the best of my knowledge, that is not known to be the case. There is certainly nothing regulatory that stops them either (a) continuing to accept European players under their French license, and/or (b) accepting international players on their soon-to-be-issued Spanish license.

If you are living in Spain, you will need an NIE (foreigners national insurance news). I believe this is a stipulation of the regulations - Residents of Spain must be verified through NIE/DNI.
Thanks Hood...v useful info.
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