I was sent a mail last Sunday night after the server crash and told I would get my buy-in back ! It would take 72 hours , but nothing received ! Customer service is just terrible.
So I sent another mail and of course no replies!

Same, they only reply when they feel like it. Is it safe to play there at the moment or do tournaments still get cancelled?

Will Winamax get the license required to operate in Sweden for 2019 and on?

@deviate7 still havent got any refund

I sent confirmation of my Skrill details > 48 hours ago to link my account

I haven't even gotten a confirmation of received from support

Hi Deviate7,

I had a withdrawal a couple days ago but it appears that my verified Skrill account was wrong with the "bank details" as stated in the email from the support.

After trying for another time, I can't even go onto the official website and it keeps appearing "403 Forbidden"

Can anyone get in touch with me and investigate what is the issue of my withdrawal and hopefully sort it out with a solution?

Tim

same with "403 Forbidden"

Why 1st and 2nd prize are equal in all PKO tournaments????

Sounds like a great change to me

But I can still play on the site. Just not able to access the website and support has been not responding for a week. Getting a little bit frustrated and not sure am I able to receive the money.

Hello,

We can confirm that our payout structures have recently changed in our KO tournaments.

First and second place will now be paid the same prize, in order to keep prize distribution fair.

In regards to "error 403", we can confirm that our site is currently experiencing some technical issues.

Please note that our developer team is working on a solution to this problem, which will be resolved soon.

We apologise for any inconveniences caused by this.

Thank you for your patience.

For any other requests to support, please send an email to support@winamax.fr and your query will be answered.

Thanks.

Hi Deviate7,

I have sent email to the support and leave the ticket but I still haven't receive any response from them. That's the reason I leave a comment here and try to seek help from you if possible.

Big fan of Winamax and all of your series but can't help but get a little annoyed at you starting 7 tournaments at the same time, 5 of which are 6max. Would it be the end of the world if you had the flights start an hour earlier?

Hello,

Thanks for your suggestion.

We understand your wish to spread out the tournament schedule.

Your request has been forwarded on to our poker offer team, who will look in to this.

so the tournament should be PKO but our bounties are 0 and prizepool is like it's bounty, what is going on ?

this. The license cost is only $40k and my contributed rake is $147k already and its middle of november. (excluding spins, mtts). Seems unwise to lock yourself out - surely you have enough sportsbettors on your site!

@Winamax

Unless Sweden signs the European shared liquidity agreement, if Winamax were to obtain a license the player pool would be separate from the currently French-Spanish player pool.

They have shown no interest launching new player pools, unfortunately. It's for the same reason the do not operate in the UK any more.

Oh.

wait, are you saying that all the other pokersites that actually did obtain a license is seperating the swedish from the rest?

Hello,

We can confirm that there was indeed an issue with the visuals and structure of this particular tournament.

This particular bug has been fixed since and you should no longer be experiencing these difficulties on Winamax.

In regards to the licencing in Sweden, we are unfortunately not able to give any further details at this time.

Please rest assured that all players will be kept up to date with any developments by email and through our social media.

Thank you for your patience and understanding.

The Swedish system is expected to work the same as the system in place in the UK, Denmark etc. Companies must obtain local licenses and pay a tax on revenue derived from players in that country, but there are no stipulations as to player pooling. So companies will be able to connect the Swedish poker site to existing international dot-com player pools.

That's why PokerStars.UK, BE, DK (also Greece, Estonia, Bulgaria...) share the same global player pool as PokerStars.com and PokerStars.EU. PokerStars.SE will, we assume at this stage, be in the same scenario. So to answer your question - no, no separation expected.

However, Winamax does not operate a usual "dot-com" international player pool. It does not hold a license in Malta/IOM to serve the "rest of world" market. Instead, it serves the "rest of world" from its French (and now Spanish) license. These jurisdictions are different in that they do not allow players that fall outside of these jurisdictions from playing at their tables.

That's why Winamax does not have a UK license. The UK is not part of the European shared liquidity agreement (current signees: ES/FR/PT/IT; enacted by ES/FR/PT). So under French or Spanish rules, if Winamax accepted a player from the UK, they must fall under FR or ES licensing, and they must pay tax on that player. In fact, that's exactly what they did until 2014. And that's what they do in Germany, Sweden and other parts of the world. These players fall under the purview of its French or Spanish license.

But then UK POC tax came along in 2014 and said hey - you must hold a license and pay tax on that play in the UK. In theory it might be possible to do but Winamax would have to pay double tax (first in the UK, and then in France/Spain), and that's never going to be profitable. So Winamax withdrew from the UK market.

I would expect the exact same scenario to play out in Sweden. The only way I think it play out differently is if Sweden signs the European shared liquidity agreement. But I would not expect that to happen.

you have very nice games to offer but everything being 6-max is not cool, people do multitable these days and better change some of them to 8-max and lets all enjoy it

also starting like 4 tournaments at once during series is not great imo