Any plans to come back to greece??

Good day, Winamax support,


My Winamax SN is Agharazi.

I have been e-mailing you for over 10 days now, but unfortunately have not received a reply. Can you please suggest what is going on?

On March 28th, I received an e-mail from Winamax that informed me of my account closure unelaterally. Basically, you shut down my account with my funds deposited in that account.

When I e-mail Winamax support early in March, your support team member (Steven Blake) said on March 12th, that Winamax will send validation code for my account to my address again because previous code was lost and never reached me. According to your own T&C ( https://www.winamax.fr/en/about_term...and-conditions) Winamax allows for 6 weeks after validation letter is sent to the address of player to submit the code. 6 weeks didn't pass of course. Why would you shut my account down? Isn't this against your own terms and confitions?

I had funds in that account too, which makes it even worse of a case. What happened to that money that I deposited?

In few days after my account was shut down, I received both letters from Winamax with codes and I e-mailed your support again, have received nothing in reply. Now, I have my account shut down with my money gone somewhere and I am sitting on two activation codes from Winamax. Can you please suggest what I should do? I don't know where else to write/call/e-mail.

Regards,
Agharazi

Hello,

Unfortunately, due to the legal situation in regards to online gaming in Greece, we have currently no such plans as to re-enter this market.

Best regards,
Steven

Twitter has been suggested ITT.

There is a big difference in answering e-mails or not , I mean come on 2 weeks and no reply, will it arrive after 1 month ?

Nobody is answering e-mails in English , only French players get the support , they are not complaining here.

I will try Twitter but I already requested a cash-out , I only played 1 tourney after I transfered .

Heyo so I am a long time Winamax player, but have taken break for about 5-6 months and now when I came back I saw that i can't do cashout, I had to put my IBAN. So I went with it and typed it, and then i got message "we do not accept banks from this country" which was weird cause I didn't receive any email about my country being blocked or something . I am from Bosnia & Herzegowina and I wanna ask if I'm able to play at all, as I see that I can use Skrill to cash out aswell. Thanks !

Hello,

As previously requested, and in order for us to be of assistance with your issue, we ask that you please provide us with your username or email address associated to your account.

Thanks.

Hello,

We can confirm that your emails have been answered and apologise for any delays in getting back to you.

Thank you for your patience.

Hello,

We can confirm that we have now answered your email.

Thank you for your patience

Hi there,

I just got a mail that players from the Netherlands their account get frozen by 30th of april this year because of some license problems.

I have a stack in the 500 6m multiday event which restarts tonight at 20:00. I cannot login anymore?

Are you going to solve this since its not the 30th of April yet?

Greets

I have the same problem. Please solve this ASAP

Same problem here, also on day 2 in two hours

Yup same here hope to get a fast reply

Hello.

All players living in the Netherlands who have qualified for a multiday event have had their accounts temporarily unlocked so that they may finish their events.

Thank you for your patience and understanding.

That was a nice speedy solution. Can we play other 1-day events tonight? What happens to partially unlocked bonuses?

Thanks.

Can I get an answer to my question? And can u tell me whats the future of players from Bosnia&Herzegowina, cause looks like I can't cash out to my bank anymore but I can play.. So I wanna know if I have to move to another country to continue playing. And I wanna know what's the solution for my cash out?

withdraw on skrill ?

Some people told me that I can't withdraw to skrill if my bank is not located in EU.

What has happened with Netherlands?
Isn't it legal anymore to play online poker at all?
Only winamax has this problem with dutch players?

You cant withdraw on your bank if it is not located in EU. You can withdraw to Skrill regardless of anything.

I was never able to withdraw to Skrill, only to a bank account fwiw. Different than on .es

you have to request skrill account to be manually added by support afaik, by sending them a screenshot of skrill account details including name and address. then it's possible

hello as an expresso grinder on winamax i would like to ask if i can change this horrible theme somehow.i have played 10k games and still annoied of it.

Siq

This has come as a complete surprise to me and I have no idea what happened here.