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Old 08-10-2018, 10:04 AM   #2126
party_Rep
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Re: Official partypoker/bwin 2.0 MTT Discussion Thread

All - please bear with us while we look into current issues, we will provide an update as soon as possible
Your patience is appreciated- Colette
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Old 08-10-2018, 11:24 AM   #2127
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Re: Official partypoker/bwin 2.0 MTT Discussion Thread

*Update*

All - please read and review our official response to the recent issues
Please address any queries in the thread below
I understand your frustrastion and appreicate your support and patience

Thank you

Colette


https://www.partypoker.com/blog/apol...gust-2018.html
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Old 08-10-2018, 12:42 PM   #2128
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Re: Official partypoker/bwin 2.0 MTT Discussion Thread

Seems party is down again? :/
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Old 08-10-2018, 12:48 PM   #2129
florianger
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Re: Official partypoker/bwin 2.0 MTT Discussion Thread

seems so- came from Swimming and can't log in!
i see the Lobby and mtt's are running...
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Old 08-10-2018, 12:51 PM   #2130
xLAGERTHAx
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Re: Official partypoker/bwin 2.0 MTT Discussion Thread

Quote:
Originally Posted by firgli View Post
Seems party is down again? :/
Seems that way...I have the same issues as yesterday. Click on the PP icon on my desktop and nothing happens. Few mins later the client eventually shows up but, then get error messages and can't login. Can see MTT's running and others playing though...
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Old 08-10-2018, 12:54 PM   #2131
firgli
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Re: Official partypoker/bwin 2.0 MTT Discussion Thread

Seems back now, hope we wont have more issues today...
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Old 08-10-2018, 01:00 PM   #2132
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Re: Official partypoker/bwin 2.0 MTT Discussion Thread

for me not!

my friday
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Old 08-10-2018, 01:27 PM   #2133
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Re: Official partypoker/bwin 2.0 MTT Discussion Thread

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Originally Posted by florianger View Post
for me not!

my friday
Same here...i'm still having major issues. Major delays in the poker client even showing up and then when it finally does, I can't login anyway due to more login issues.

No idea how others are logged in and playing as, it looks like MTT's are still running and others are playing fine.

Getting pretty fed up with the whole PP situation currently...
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Old 08-10-2018, 03:00 PM   #2134
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Re: Official partypoker/bwin 2.0 MTT Discussion Thread

I can't even log in right now...
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Old 08-10-2018, 03:05 PM   #2135
xLAGERTHAx
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Re: Official partypoker/bwin 2.0 MTT Discussion Thread

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Originally Posted by TheTender31 View Post
I can't even log in right now...
Your not the only one!
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Old 08-10-2018, 04:43 PM   #2136
mico93
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Re: Official partypoker/bwin 2.0 MTT Discussion Thread

all my tables lost connection and cant log in again, while some players are still able to play
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Old 08-10-2018, 05:05 PM   #2137
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Re: Official partypoker/bwin 2.0 MTT Discussion Thread

Same for me, I assume there will be compensation?
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Old 08-10-2018, 10:35 PM   #2138
deucesofclub
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Re: Official partypoker/bwin 2.0 MTT Discussion Thread

Have the refunds been processed ?
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Old 08-11-2018, 12:40 AM   #2139
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Re: Official partypoker/bwin 2.0 MTT Discussion Thread

Confirmed still having issues here. It would send me my SMS key, I'd enter it, but it wouldn't actually log me in. Now it won't even get to the stage where I click login for the key to be sent to me. I tried uninstalling the software and doing a clean install, no bueno.
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Old 08-11-2018, 05:47 AM   #2140
party_Rep
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Re: Official partypoker/bwin 2.0 MTT Discussion Thread

Refunds are still in process

We are aware some users are experiencing continued log in issues and the team are working on the problem

I will provide a further update when possible

Thanks

Colette
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Old 08-11-2018, 08:12 AM   #2141
user12345
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Re: Official partypoker/bwin 2.0 MTT Discussion Thread

Please make a statement itt when you would have been able to settle lags.
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Old 08-11-2018, 09:01 AM   #2142
jayme87
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Re: Official partypoker/bwin 2.0 MTT Discussion Thread

from twitter:

Due to the DDoS attacks + measures taken to prevent the widespread login issues seen over the last 48 hours, a small number of players may continue to experience login issues. If you are experiencing connection issues please contact customer services who can assist

There have been a number of questions about refunds, understandably, which have taken longer than we would have liked due to the scale of the issues faced. We apologise for this and hope to be resolving these into your accounts asap, the aim is today. Thank you for your patience

...

Can i just ask how safe atm is my fuinds on party poker? these ddoss attacks are worrying for me and heard a few people question your statement about the actual reason for experiencing technical issues.

mainly i ask because you offer no rsa token, if these hackers can take ur servers down, how possible is it for them to take pass words ect?

please introduce more and better ways of security,

ur site still is alarming to me, i love the site to play some games on but really hate that i feel security than stars for my money is much less safe idk i would love to be wrong about these concerns and that these ddoss attacks are just genereal russians going mental against yous :P
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Old 08-11-2018, 11:12 AM   #2143
DebtsNBooze
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Re: Official partypoker/bwin 2.0 MTT Discussion Thread

Biggest question right now to me is if it makes sense to play tomorrow or not...
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Old 08-11-2018, 01:24 PM   #2144
FarseerFinland
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Re: Official partypoker/bwin 2.0 MTT Discussion Thread

How long can refunds take? Considering that PartyPoker refunded like 1% of money lost by players during HS collusion case I really want to double-check that I am not super scammed again.

Are disconnections still an issue? Don't want to play @ PartyPoker this weekend if they are.
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Old 08-11-2018, 04:37 PM   #2145
Alexo
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Re: Official partypoker/bwin 2.0 MTT Discussion Thread

Quote:
Originally Posted by jayme87 View Post

Can i just ask how safe atm is my fuinds on party poker? these ddoss attacks are worrying for me and heard a few people question your statement about the actual reason for experiencing technical issues.

mainly i ask because you offer no rsa token, if these hackers can take ur servers down, how possible is it for them to take pass words ect?
DDos has nothing to do with hackers getting access to your account.
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Old 08-11-2018, 05:22 PM   #2146
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Re: Official partypoker/bwin 2.0 MTT Discussion Thread

Quote:
Originally Posted by FarseerFinland View Post
Are disconnections still an issue? Don't want to play @ PartyPoker this weekend if they are.
Not as much as yesterday, but still had on avarage every 10 minutes like 10-20 seconds disconnects today
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Old 08-11-2018, 10:57 PM   #2147
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Re: Official partypoker/bwin 2.0 MTT Discussion Thread

Quote:
Originally Posted by party_Rep View Post
Refunds are still in process

We are aware some users are experiencing continued log in issues and the team are working on the problem

I will provide a further update when possible

Thanks

Colette
Hi Colette,

Any ideas why the payouts are taking so longer ?
As I am the only one who has posted here, does that mean others are paid out ?
Its a small amount of money, but this handling these attacks better, instils confidence

Can there be more transparency on how Party deals with payouts when cancellations happen, stars is pretty clear in this regards.

Thanks for reading.
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Old 08-12-2018, 02:22 AM   #2148
Gooner933
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Re: Official partypoker/bwin 2.0 MTT Discussion Thread

Quote:
Originally Posted by deucesofclub View Post
Hi Colette,

Any ideas why the payouts are taking so longer ?
As I am the only one who has posted here, does that mean others are paid out ?
Its a small amount of money, but this handling these attacks better, instils confidence

Can there be more transparency on how Party deals with payouts when cancellations happen, stars is pretty clear in this regards.

Thanks for reading.
You are not alone!!

I was running many tables during Part 1 of the connection problems on thursday evening CET and have not received any refunds yet. Wouldn't worry. Party normally claim refunds take 24 hours max when in reality they always take ~2-5 days.

We will get paid - eventually ...
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Old 08-12-2018, 03:18 AM   #2149
party_Rep
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Re: Official partypoker/bwin 2.0 MTT Discussion Thread

Quote:
Originally Posted by belthazorrrrr View Post
Any chance you hire a team to protect you from DDOS attacks? I dont play in your site regularly but it seems you have the issue once or twice per month
This is incorrect - the last DDOS attack of such scale was over 18 months ago


Quote:
Originally Posted by deucesofclub View Post
Have the refunds been processed ?
Work in progress


Quote:
Originally Posted by TheTender31 View Post
Confirmed still having issues here. It would send me my SMS key, I'd enter it, but it wouldn't actually log me in. Now it won't even get to the stage where I click login for the key to be sent to me. I tried uninstalling the software and doing a clean install, no bueno.
Are you using any VPN or 3rd party tool?
Due to ongoing attacks we have disabled multiple addresses - some users using 3rd party tools may experience an issue when trying to log in
Some have reported multiple attempts resolves the issue, however, we can only ask your patience while we work to resolve in full for all


Quote:
Originally Posted by FarseerFinland View Post
How long can refunds take? Considering that PartyPoker refunded like 1% of money lost by players during HS collusion case I really want to double-check that I am not super scammed again.

Are disconnections still an issue? Don't want to play @ PartyPoker this weekend if they are.
Attacks were ongoing yesterday, I believe we have now reached stability and our tech team are on standby to resolve any further issues
We have only a very small handful of players with ongoing issues at the moment


Quote:
Originally Posted by deucesofclub View Post
Hi Colette,

Any ideas why the payouts are taking so longer ?
As I am the only one who has posted here, does that mean others are paid out ?
Its a small amount of money, but this handling these attacks better, instils confidence

Can there be more transparency on how Party deals with payouts when cancellations happen, stars is pretty clear in this regards.

Thanks for reading.
Our cancellation policy covers the T&Cs
This can be viewed here > https://www.partypoker.com/games-fai...cellation.html

We had further issues yesterday resulting in a delay extracting the complete data needed for the refund process
This has now been resolved and we should be in the position to process refunds today


Thanks

Colette
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Old 08-12-2018, 04:23 AM   #2150
florianger
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Re: Official partypoker/bwin 2.0 MTT Discussion Thread

hello,

if i see the micro tournaments today, on a sunday i think i'm at a Point where i look at other sites...

...the nearly (from my view) unplayable micro 6max deepstack and the smooth deepstack (both 2,2 buy in) tournaments have now 1,1 buy in and the half of the Money-
5oogtd...fantastic. with 1k gtd and 2,2 buy in i would Play them from time to time-this new Format,never!

my sunday game at Party starts now with the warm up 1k gtd 1,1 buy in (why not 2,2 buy in and 1,5k gtd? or 3,3 and 2k gtd) or starts with the 3k gtd 3,3 sundaybountyhunter(which is the ONLY tournament i still really like)....in the evening...and after this my partypoker day Ends.
would maybe Play the 2,5k gtd 3,3 sunday Main event...but it's to late- i have to work tomorrow...

what i mean is- no good micro tournaments over the full day-at a sunday.
i said that so many times....a good saturday and esp. sunday mtt schedule with extra mtt's would be soooo nice. and it would work i'm sure. tired of it!

and the jump from in regular mtt's 2,2 or 3,3 buy in and then 7,5 buy in is to big for me- i would like 2,2 3,3 5,5 7,5
(i know...there some 5,5 bounty hunters,yes.)
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