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Representative Nikoleta has joined the session
Nikoleta
[5:45:45 PM]
Hello
You
[5:45:45 PM]
hey
Nikoleta
[5:45:49 PM]
How may I assist you?
You
[5:46:31 PM]
i had an issue wit pko MTT HU chop from last wednesday
You
[5:47:35 PM]
mtt # is 173111254
Nikoleta
[5:47:41 PM]
Thanks for the confirmation. Please give me a moment while I retrieve your account details.
You
[5:48:15 PM]
i had PM about this issue to collete on 2+2 ans she told me to contact customer support
Nikoleta
[5:49:19 PM]
I am now checking for you
Nikoleta
[5:49:57 PM]
What was the issue exactly?
You
[5:50:27 PM]
Basicly the isuue i have is that i was forced to make deal HU in pko that i dont agree ( wasnt aware that that will happen) to make and i can prove that with chat transcripts, so i feel that i lost significant ammount in EV not but my fault but because software/deal popup issue and i want compensation for it

I play regularly on party and support site and want to put as much volume as posible at party instead of stars but there are a lot of issues with software etc and i dont want to drag this issue in forum MTT thread and derail the thread and i hope we gona find solution that will be fair to me because this thing is big issue for me and real turn off to play on party because i feel like i haved been scamed for a significant EV/ $ ammount

I feel like i had big edge and huge chances to win the HU match and i think that my EV that i lost with deal is more then 600$ but i will agree/ think is very fair compensation 4-5x109 mtt tickets or 1x 530 ticket and party to put notice in deal popout saying that when deal is made in pko mtt will end and all players will win their own bounty
You
[5:51:05 PM]
here is HH from last hand before making/clikcin btn to make deal
You
[5:51:07 PM]
***** Hand History for Game 17407642825 *****
NL Texas Hold'em $55 USD Buy-in Trny:173111254 Level:70 Blinds-Antes(275K/550K -61K) - Thursday, June 14, 05:10:12 CEST 2018
Table Big Bounty Hunter-M-. $40K Gtd (173111254) Table #64 (Real Money)
Seat 5 is the button
Total number of players : 2/8
Seat 8: HERO ( 54,431,375 )
Seat 5: VILLAIN ( 35,268,625 )
Trny:173111254 Level:70
Blinds-Antes(275,000/550,000 -61,000)
VILLAIN posts ante [61,000]
HERO posts ante [61,000]
VILLAIN posts small blind [275,000].
HERO posts big blind [550,000].
** Dealing down cards **
Dealt to HERO [ 9c 7s ]
VILLAIN raises [935,000]
HERO calls [660,000]
** Dealing Flop ** [ Kh, 8d, 5c ]
HERO checks
VILLAIN bets [1,200,000]
HERO: u want to chop $$ and play for pkos??
Your time bank will be activated in 6 secs. If you do not want it to be used, please act now.
HERO calls [1,200,000]
** Dealing Turn ** [ 6s ]
HERO checks
VILLAIN bets [2,471,000]
No thanks
HERO raises [6,918,800]
VILLAIN folds
HERO does not show cards.
HERO wins 14,331,800 chips
Nikoleta
[5:51:33 PM]
Please give me a moment while I look into this for you.
You
[5:53:39 PM]
u can clearly see (u can check your data too) that my intentions were to only chop for prize pool not pkos, because i fee i had big edge over oponent, but i decide to chop prize pool because we were deep and i was playing for 12 hours+ and to reduce variance
You
[5:53:49 PM]
if i knew that mtt will end i will never chop it
You
[5:54:05 PM]
https://www.sharkscope.com/#Player-S...layers/VILLAIN
You
[5:55:23 PM]
this is my oponent sharkscope ling u can see that his biigest win previous was 83$ and he was micro/low turbo/hiper SNG player
You
[5:55:45 PM]
so obv with chips andvantage and structure i had edge in HU
Nikoleta
[5:58:09 PM]
Still checking for you
You
[5:58:11 PM]
so because in deall popout there was NOWHERE warning or notice that if we chop prizepool MTT will end and each of us will win their own bounty i fell like you need to compesate me for EV i lost becaue it wasnt my fault i was misledad that i was making another kind of deal and i never would agree on the kind of deal we made
You
[5:59:03 PM]
if i knew that there is no option to chop prize poll and play for pkos i will never chop
You
[5:59:15 PM]
i had chip and skill advantage
You
[6:00:35 PM]
only reason i want to chop was because i was playing long sesion and was tired and want to play HU agro (which will increase variance) and in order to reduce $$$ variance i thought that best for me is to chop prizee poll and continue to play for pkos
Nikoleta
[6:01:19 PM]
Yes, I understand you
You
[6:01:25 PM]
with chop i won like 3500 from prize poll when first was like 3900 or 3800
You
[6:01:59 PM]
so it was good deal for me to chop prze pool and continue to play for 2k (1k each) from pkos
You
[6:02:05 PM]
that was my intentions
Nikoleta
[6:02:07 PM]
You won 1,001.07 USD
Nikoleta
[6:02:17 PM]
From the bounty
You
[6:02:23 PM]
yec
You
[6:02:29 PM]
i won my own bounty
Nikoleta
[6:02:29 PM]
And then 3,530.36 USD
Nikoleta
[6:02:39 PM]
From the placing
You
[6:02:47 PM]
but villain also won his own bounty
You
[6:02:53 PM]
also 1k
You
[6:03:13 PM]
i thought that we chop only prizee poll
You
[6:03:23 PM]
and continue to play for pkos
You
[6:03:33 PM]
1k each=2k total
You
[6:03:39 PM]
and whoever win will take 2k
You
[6:04:15 PM]
so i fell confident that i would win that HU in those conditions min 80% of time
You
[6:04:31 PM]
so thats like 1600$ ev min i have
You
[6:04:35 PM]
but i only go 1k
You
[6:04:43 PM]
got*
Nikoleta
[6:05:05 PM]
Yes, from your own bounty, I understand
You
[6:05:25 PM]
so i fell like i had been scamed/milsled to loose min 600$
Nikoleta
[6:05:35 PM]
But there was no deal made, the other player responded "VILLAIN: No thanks"
You
[6:05:37 PM]
maybe villain feels the same idk
You
[6:05:45 PM]
maybe he too want to continue to play
You
[6:05:59 PM]
nope
You
[6:06:05 PM]
what ist hat?
You
[6:06:15 PM]
we made deal
Nikoleta
[6:06:33 PM]
This is from our records and the hand history you provided as well
You
[6:06:55 PM]
what are u talking about?
You
[6:07:05 PM]
we made deal
You
[6:07:11 PM]
we dint play out
Nikoleta
[6:07:17 PM]
Okay let me check again
You
[6:07:25 PM]
he didint repond nothing to me
You
[6:07:33 PM]
this is last hand we played
You
[6:07:39 PM]
i type this in chat
You
[6:07:55 PM]
HERO: u want to chop $$ and play for pkos??
You
[6:08:03 PM]
and click deal btn
You
[6:08:15 PM]
when hand end deal popout come out
You
[6:09:25 PM]
and because i was chip leadder atm (btw almost 2:1 75bb efective) i was one that type numbers (choose chip chop) click agree and then click confirm
You
[6:10:57 PM]
i repeat again THERE WAS NOWHERE NOTICE/WARNING OR W/E THAT WILL MAKE CLEAR OR LET US KNOW THAT WE ARE AGREEING TO ALSO CHOP PKOS (BOTH TO WIN THEIR OWN) AND MTT TO END
You
[6:11:03 PM]
there was nothink like that
You
[6:11:07 PM]
only prize pool
You
[6:11:15 PM]
how we gona chop
You
[6:11:19 PM]
and that was it
You
[6:11:25 PM]
after i clik agree mtt end
Nikoleta
[6:11:37 PM]
Okay, here it is a part of the hand history you have provided me with, please check it again
You
[6:11:39 PM]
i dint want to make that kind of deall
Nikoleta
[6:11:39 PM]
HERO: u want to chop $$ and play for pkos??
Your time bank will be activated in 6 secs. If you do not want it to be used, please act now.
HERO calls [1,200,000]
** Dealing Turn ** [ 6s ]
HERO checks
VILLAIN bets [2,471,000]
No thanks
Nikoleta
[6:11:47 PM]
But after that, yes there was a deal
You
[6:11:53 PM]
i was misleda
You
[6:11:57 PM]
misleda
Nikoleta
[6:11:57 PM]
The deal type was "Chip Count"
Nikoleta
[6:12:03 PM]
That excludes the bounties
Nikoleta
[6:12:37 PM]
I am sorry that you feel this way
You
[6:12:45 PM]
no no
You
[6:12:53 PM]
chip count doesnt include pkos
Nikoleta
[6:12:55 PM]
But I am sure the pop up window indicated the type of the deal
You
[6:13:19 PM]
shouldn i take 2/3 of totoal pkos and he will win only 1/3??
You
[6:13:25 PM]
becuse of chibbcount
You
[6:13:41 PM]
because is HU
You
[6:13:47 PM]
chip=icm
You
[6:13:49 PM]
there was
You
[6:13:55 PM]
as i remeber
You
[6:13:59 PM]
even chop
You
[6:14:03 PM]
which obv is lol
You
[6:14:07 PM]
and chip chop
You
[6:14:21 PM]
so obv im gona click chip chop
You
[6:14:35 PM]
the chip chop said
You
[6:14:54 PM]
that i will win 3500 villain 3100
You
[6:15:01 PM]
there was nowhere
You
[6:15:15 PM]
each player will also win their own bounty and mtt will end
You
[6:15:23 PM]
or i wiil win 3500+1k
You
[6:15:25 PM]
or w/e
You
[6:15:39 PM]
that will make me aware what kind of deal i was making
You
[6:16:37 PM]
the popout was misleding in terms what kind of deal we agree to make
You
[6:17:07 PM]
and what kind of deal we actualy (was forced to) made
Nikoleta
[6:17:43 PM]
You were offered the deal and you agreed to it
Nikoleta
[6:17:49 PM]
You were not forced to take it
You
[6:17:51 PM]
i am asking fair compnsation
You
[6:17:55 PM]
i am suporitn party
You
[6:18:05 PM]
playing on software that has a ton of bugs
Nikoleta
[6:18:07 PM]
Unfortunately, bounties were not included
You
[6:18:17 PM]
but this is unceptable
You
[6:18:31 PM]
nikoleta
You
[6:18:39 PM]
do u understand what happend?
You
[6:18:49 PM]
because i think u dont
You
[6:18:57 PM]
from your answers
Nikoleta
[6:19:17 PM]
I understand you, yes
You
[6:19:29 PM]
we are HU in mtt first is 3900 second is 2900 or smth like that
You
[6:19:41 PM]
we both have 1k bounty of our head
You
[6:20:19 PM]
bounty can be won in HU if u bust other player u win your full bounty + other player full bounty
You
[6:20:31 PM]
if u loose u loose your full bouty
You
[6:20:43 PM]
we agree to chop prize pool
You
[6:21:13 PM]
and that was what deal popout said to me
You
[6:21:21 PM]
that we are choping prize pool
You
[6:21:33 PM]
i win x ammount villain y ammout
You
[6:21:51 PM]
bounties were not even mentioned anywhere
You
[6:22:03 PM]
we werent talking about bounties
You
[6:22:15 PM]
so after we agree to chop prize pool
You
[6:22:53 PM]
somehow atm we agree mtt end each of us in addition of choped prize pool won their own bounty
You
[6:23:41 PM]
which is ok if there was clear notice/warning or w/e that this is going to happen and if we agree on that then is all cool
You
[6:23:49 PM]
but this want the case
You
[6:23:59 PM]
obv that deal poput has big leak
You
[6:24:03 PM]
in pkos
You
[6:24:45 PM]
and i was harmed from that
You
[6:24:51 PM]
i lost siginficnt EV
You
[6:25:30 PM]
so i strongly think that you shoud compensate me fairly my lost
You
[6:25:40 PM]
and thank me for noticing this leak
You
[6:26:02 PM]
and put one sentence notice in deal popout
You
[6:26:04 PM]
saying
You
[6:27:07 PM]
NOTICE: please players be aware that when you agree to make deal in pkos MTT will end and every one will win their own bounty in addition to choped prize pool
You
[6:27:11 PM]
or smth like that
Nikoleta
[6:28:01 PM]
This is what happens every time when there is a deal at a MTT
Nikoleta
[6:28:19 PM]
The bounties of each player are credited to them and they are not part of the chop
You
[6:28:33 PM]
yae obv is happening but i was not aware of that
Nikoleta
[6:28:33 PM]
I am really sorry to hear you feel misleaded
Nikoleta
[6:28:43 PM]
But this is how the deals work
Nikoleta
[6:28:53 PM]
I am sure I understand what has happened
You
[6:28:55 PM]
and i can never knew if i dint get in this kind of situations
Nikoleta
[6:28:57 PM]
And again I am really sorry
Nikoleta
[6:29:11 PM]
But on our end everything was fine
You
[6:29:25 PM]
its not fine
You
[6:29:35 PM]
i am profesional
You
[6:29:43 PM]
and that EV lost is my salary
You
[6:29:47 PM]
and i feel is not ok
You
[6:29:55 PM]
how do u think rec will fell??
You
[6:30:05 PM]
if he dont want chop bounties??
You
[6:30:11 PM]
will he fell really scamed??
You
[6:30:21 PM]
will he have nice words for party
Nikoleta
[6:30:23 PM]
In that case you do not agree to make a deal
You
[6:30:29 PM]
will he continue to pust his action in party
You
[6:30:37 PM]
the deal was misledading
You
[6:30:41 PM]
shady
You
[6:30:47 PM]
and i feel scamed
Nikoleta
[6:31:01 PM]
Feel free to email us, all player's suggestions are welcome and will be reviewed and considered
You
[6:31:03 PM]
but do you understand
You
[6:31:11 PM]
i dint want to agree to make that kind of deeal
Nikoleta
[6:31:17 PM]
However, in this case I cannot offer you any kind of refund
You
[6:31:19 PM]
i agree to make anothe kind of deall
You
[6:31:25 PM]
chop only prize pool
Nikoleta
[6:31:35 PM]
I can to congratulate you on the win, it was a big one, and well deserved
You
[6:31:45 PM]
not chop prize pool+ each win own bounty
Nikoleta
[6:32:03 PM]
Yes, but that was not the case
Nikoleta
[6:32:11 PM]
And the deal was legit
Nikoleta
[6:32:19 PM]
I am again truly sorry for the situation
You
[6:32:49 PM]
so you are saying that you are not going to compensate me for lost EV
You
[6:32:57 PM]
not by my falt?
Nikoleta
[6:33:11 PM]
I cannot do that, I am sorry
Nikoleta
[6:33:43 PM]
You agreed to the deal
You
[6:33:51 PM]
can you contact some one that can do that/ have autorization to do that
Nikoleta
[6:33:53 PM]
I am sorry it was not entirely clear for you
You
[6:33:59 PM]
thats waht i am saying to you
You
[6:34:01 PM]
last 20 min
You
[6:34:13 PM]
I DO NOT AGREE ON THAT KIND OF DEAL
You
[6:34:21 PM]
that was made
Nikoleta
[6:34:23 PM]
I understand you, but you still agreed to it
You
[6:34:33 PM]
seriosly
Nikoleta
[6:34:45 PM]
In case you want to talk to a supervisor you can give us a call
Nikoleta
[6:34:51 PM]
Since we do not have supervisor chats
You
[6:34:57 PM]
are u joking with me
You
[6:35:05 PM]
i do not agree
You
[6:35:13 PM]
can you give me mail??
Nikoleta
[6:35:37 PM]
Or you can write to complaints@partypoker.com and explain your situation there
You
[6:35:39 PM]
why u cant talk to supervisor
You
[6:35:49 PM]
and tell my issue
Nikoleta
[6:35:55 PM]
Since you feel mistreated and misleaded
Nikoleta
[6:36:03 PM]
I already did that
You
[6:36:09 PM]
not generic mail that no one monitors and answer
Nikoleta
[6:36:19 PM]
And I am sure they will tell you the same thing
You
[6:36:19 PM]
i really dont want to put this iise on forums
You
[6:36:25 PM]
issue
You
[6:36:27 PM]
please
You
[6:36:33 PM]
contact supervisor
Nikoleta
[6:36:51 PM]
I cannot put you through with a supervisor on chat
You
[6:36:57 PM]
i am aslikng for 400-600$ in mtt tickets compensation
Nikoleta
[6:36:59 PM]
I am sorry
You
[6:37:01 PM]
i tihink is fair
You
[6:37:07 PM]
like 4x 109 ticket will be fine
You
[6:37:13 PM]
not me
Nikoleta
[6:37:27 PM]
I cannot provide you that, I have already checked for you
You
[6:37:29 PM]
you talk atm with supervisor
Nikoleta
[6:37:37 PM]
And it is a higher decision I cannot do it
You
[6:37:39 PM]
and tell my isue
You
[6:37:49 PM]
i know is higher decition
Nikoleta
[6:38:05 PM]
I did talk your situation through with my superiors
You
[6:38:07 PM]
i want you to call you suervisor on phone or w/e and tel then my isue
You
[6:38:17 PM]
o u did?
Nikoleta
[6:38:21 PM]
That is the decision on the matter, I am really sorry
You
[6:38:23 PM]
and the y say
You
[6:38:25 PM]
no?
You
[6:38:31 PM]
to copensation
Nikoleta
[6:38:37 PM]
They said whatever I have been telling you
You
[6:38:41 PM]
so ineed to pu this things in forums??
Nikoleta
[6:38:51 PM]
We cannot compensate you, since there is no real issue
Nikoleta
[6:38:55 PM]
You took the deal
You
[6:38:57 PM]
this is not corect and fair
Nikoleta
[6:39:05 PM]
I am sorry to hear that
You
[6:39:11 PM]
DID NOT TOOK the deal
Nikoleta
[6:39:25 PM]
Suggestions are more than welcome
You
[6:39:37 PM]
I DID NOT AGREE TO CHOP PRIZE POOL + PKOS
You
[6:39:55 PM]
i ONLY AGREED TO CHOP PRIZE POOL
Nikoleta
[6:39:59 PM]
And again, if you feel you want to further this, please write to complaints@partypoker.com
You
[6:40:07 PM]
AND THAT WAS WHAT POPOUT WAS SAYING
You
[6:40:27 PM]
THAT WE GONA CHOP PRIZE POOL NO PKOS
You
[6:41:01 PM]
so this is final??
Nikoleta
[6:41:15 PM]
I cannot offer you any compensation, I am sorry
You
[6:41:19 PM]
u dont want to call your supervisor aggin ant tell him my issue?
Nikoleta
[6:41:43 PM]
I have done all I can, I have explained the situation
Nikoleta
[6:41:51 PM]
And we cannot offer a compensation
Nikoleta
[6:42:01 PM]
In fact you won the tournament
Nikoleta
[6:42:11 PM]
I know it is not about that, but still
You
[6:42:21 PM]
where is my trofey then??
You
[6:42:23 PM]
lol
You
[6:42:35 PM]
i dont play for u won mtt
You
[6:42:39 PM]
i play for $$ an EV
You
[6:43:01 PM]
it doent matter if i finish 10 if i won most maount of $$
You
[6:43:07 PM]
$$ is what matters
You
[6:43:15 PM]
it doesnt feel like win to me
You
[6:43:33 PM]
i feels like i was scamed out of siginficnat amount of EV
You
[6:43:47 PM]
its not about money actualy
You
[6:43:51 PM]
is about fair game
You
[6:44:01 PM]
and EV edge etc
You
[6:44:11 PM]
this doesnt fell like fair game to me
You
[6:44:19 PM]
once aggin
You
[6:45:13 PM]
I WAS MISLEAD/FORSED/SCAMED TO A DEALL THAT I CLEARLY DOESNT WANT TO MAKE
You
[6:45:35 PM]
im gona put this issue on 2+2
You
[6:46:01 PM]
and strongly reconsider would i continue to put significant volume on party
Nikoleta
[6:46:05 PM]
It is logical that when two people cut a deal it means that the game ends and since the bounties are not part of the prize pool they are excluded
Nikoleta
[6:46:23 PM]
Then the only fair thing is for them to be credited to the respective players
You
[6:46:27 PM]
hmm
Nikoleta
[6:46:43 PM]
I am sorry if this was not clear to you
You
[6:46:53 PM]
why I or pokerstars doesnt think that that is logical thing??
Nikoleta
[6:46:55 PM]
But the way our tournaments and the deals in them work is that
You
[6:46:57 PM]
i wonder??
Nikoleta
[6:47:11 PM]
We are not pokerstars
Nikoleta
[6:47:19 PM]
Each platform is different
Nikoleta
[6:47:53 PM]
Is there anything else I can assist you with at the moment?
You
[6:48:05 PM]
this is clear incompetence as most things on party are, and you are just trying hard to cover mistakes and incomptence of other people
You
[6:48:39 PM]
i think if u clearly understand my isue u know that i was cut EV
You
[6:48:55 PM]
and that the deal we made
You
[6:49:13 PM]
was not the deal we (I) want/agree to make
Nikoleta
[6:49:48 PM]
It was not the deal you were thinking you are making
Nikoleta
[6:49:59 PM]
But the deal was legit
You
[6:50:21 PM]
it doesnt seem legit to me
You
[6:50:31 PM]
deal is not legit because i type agree
You
[6:50:39 PM]
i clik some btn
Nikoleta
[6:50:45 PM]
This is what makes it legit
You
[6:50:53 PM]
no it odesnt
You
[6:51:03 PM]
i had finished law school
Nikoleta
[6:51:09 PM]
Any other concerns and suggestions for improvement that you have, I would kindly advise you to forward them to us via email
You
[6:51:11 PM]
and trust me it does not
Nikoleta
[6:51:21 PM]
Besides from that, this is a final decision
You
[6:51:27 PM]
every deal has its own content
Nikoleta
[6:51:33 PM]
I cannot offer you reimbursement
You
[6:51:53 PM]
the content of this deal was that we are choping prize pool
You
[6:51:59 PM]
and we agree on that
You
[6:52:13 PM]
we dont agree to chop pkos
You
[6:52:39 PM]
nothig more tx for you time
You
[6:52:45 PM]
i am postig all of this on 2+2
Nikoleta
[6:52:57 PM]
I am sorry to hear that
You
[6:53:11 PM]
i am soory too
Nikoleta
[6:53:17 PM]
And once again I feel bad for your situation
Nikoleta
[6:53:29 PM]
I can wish you best of luck on your future games to come
You
[6:53:33 PM]
but if you fell like i dont deserve compnsation for beeng scamed
You
[6:53:41 PM]
thats the only thing i can do
You
[6:53:55 PM]
tx for your time aggain
Nikoleta
[6:53:59 PM]
I cannot do that, as mentioned abobe
Nikoleta
[6:54:03 PM]
You are welcome
Nikoleta
[6:54:07 PM]
Wish you all the best