Ex-Official partypoker/bwin MTT Thread (No party poker support)
08-12-2018
, 07:32 AM
08-12-2018
, 07:37 AM
08-12-2018
, 08:38 AM
08-12-2018
, 03:06 PM
08-12-2018
, 03:20 PM
)
08-12-2018
, 11:29 PM
So, this is what I got in refunds:
From these two tournaments (add-ons paid @ both already) :
From PartyPoker disconnection policy:
In my case:
If you go for C ICM counts should be around 100$.
If you go for D you should return buy-ins INCLUDING rebuys and add-ons from aforementioned tournaments AND from tournaments #17907723 and #175859308 (same as earlier mentioned, but they started 1 hour earlier)
which were affected by same DDOS attacks and where I lost chips and hands because of the making 105$ in total.
Please forward this on, Colette. My player name is DukeOfSuffolk as shown @ photos. I will also post this on twitter as there's certainly lots of players who have got wrong amount of refunds (lots of claims there already).
It's rather obvious that refunds are far too small, either way you decide to count them. I will also post this on twitter and I think it is both super shady way to deal thing to deal these matters 3 days after incident has happened WITHOUT sending any kind of e-mail or like that notificating players how their compensation has been calculated so they can check it out.
From these two tournaments (add-ons paid @ both already) :
From PartyPoker disconnection policy:
Quote:
c. If the tournament has started and the registration period for the tournament has closed:
Eliminated players at the time of cancellation will not be refunded their buy-in or entry fee.
Players still in the tournament will be refunded the amount that would have been awarded to the next player to be eliminated from the tournament. 50% of the remaining prize pool will be distributed equally between the remaining players, and 50% will be distributed on a percentage basis according to each player's chip count. The remaining players will also be refunded their entry fee.
d. In extraordinary circumstances where the quality of our service is severely degraded, such as may happen due to the occurrence of an Act of God, a terrorist attack, fire, or malicious DDoS attack, we reserve the right to cancel tournaments and refund players their buy-in and entry fee only for tournaments where the actual prize pools may be less than guaranteed prize pools. In such an event we will refund all players their buy-in and entry fee, including those players who were eliminated at the time of cancellation.
Eliminated players at the time of cancellation will not be refunded their buy-in or entry fee.
Players still in the tournament will be refunded the amount that would have been awarded to the next player to be eliminated from the tournament. 50% of the remaining prize pool will be distributed equally between the remaining players, and 50% will be distributed on a percentage basis according to each player's chip count. The remaining players will also be refunded their entry fee.
d. In extraordinary circumstances where the quality of our service is severely degraded, such as may happen due to the occurrence of an Act of God, a terrorist attack, fire, or malicious DDoS attack, we reserve the right to cancel tournaments and refund players their buy-in and entry fee only for tournaments where the actual prize pools may be less than guaranteed prize pools. In such an event we will refund all players their buy-in and entry fee, including those players who were eliminated at the time of cancellation.
If you go for C ICM counts should be around 100$.
If you go for D you should return buy-ins INCLUDING rebuys and add-ons from aforementioned tournaments AND from tournaments #17907723 and #175859308 (same as earlier mentioned, but they started 1 hour earlier)
which were affected by same DDOS attacks and where I lost chips and hands because of the making 105$ in total.
Please forward this on, Colette. My player name is DukeOfSuffolk as shown @ photos. I will also post this on twitter as there's certainly lots of players who have got wrong amount of refunds (lots of claims there already).
It's rather obvious that refunds are far too small, either way you decide to count them. I will also post this on twitter and I think it is both super shady way to deal thing to deal these matters 3 days after incident has happened WITHOUT sending any kind of e-mail or like that notificating players how their compensation has been calculated so they can check it out.
08-13-2018
, 03:19 AM
Quote:
I had received only buy-ins back from 2 cancelled satellites, although mentioned tournaments had already passed add-on which I had taken. Not to mention that they had more chips... this is ridiculous way to treat your customers. No refund from lost chips suring earlier disconnection either.
Quote:
So, this is what I got in refunds:
From these two tournaments (add-ons paid @ both already) :
From PartyPoker disconnection policy:
In my case:
If you go for C ICM counts should be around 100$.
If you go for D you should return buy-ins INCLUDING rebuys and add-ons from aforementioned tournaments AND from tournaments #17907723 and #175859308 (same as earlier mentioned, but they started 1 hour earlier)
which were affected by same DDOS attacks and where I lost chips and hands because of the making 105$ in total.
Please forward this on, Colette. My player name is DukeOfSuffolk as shown @ photos. I will also post this on twitter as there's certainly lots of players who have got wrong amount of refunds (lots of claims there already).
It's rather obvious that refunds are far too small, either way you decide to count them. I will also post this on twitter and I think it is both super shady way to deal thing to deal these matters 3 days after incident has happened WITHOUT sending any kind of e-mail or like that notificating players how their compensation has been calculated so they can check it out.
From these two tournaments (add-ons paid @ both already) :
From PartyPoker disconnection policy:
In my case:
If you go for C ICM counts should be around 100$.
If you go for D you should return buy-ins INCLUDING rebuys and add-ons from aforementioned tournaments AND from tournaments #17907723 and #175859308 (same as earlier mentioned, but they started 1 hour earlier)
which were affected by same DDOS attacks and where I lost chips and hands because of the making 105$ in total.
Please forward this on, Colette. My player name is DukeOfSuffolk as shown @ photos. I will also post this on twitter as there's certainly lots of players who have got wrong amount of refunds (lots of claims there already).
It's rather obvious that refunds are far too small, either way you decide to count them. I will also post this on twitter and I think it is both super shady way to deal thing to deal these matters 3 days after incident has happened WITHOUT sending any kind of e-mail or like that notificating players how their compensation has been calculated so they can check it out.
Hello
Please send the above dispute claim to the customer service team for review and investigation - they are dealing with the issue and will be able to advise/feedback
All - please note I will be out of office for the week on annual leave
Thanks!
Colette
08-13-2018
, 09:53 PM