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Old Yesterday, 06:58 PM   #4176
the4bettingmonk
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Join Date: May 2012
Posts: 1,479
Re: ****Official 888 2015 MTT Discussion Thread****

Major props to 888 for not cancelling tournaments after these server issues and eating the overlay. Will be playing more on the site in future.
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Old Yesterday, 07:20 PM   #4177
CorrectSide
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Join Date: Jan 2017
Posts: 84
Re: ****Official 888 2015 MTT Discussion Thread****

When are we getting refunded?
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Old Today, 05:00 AM   #4178
888Rep
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Join Date: Jul 2011
Posts: 5,173
Re: ****Official 888 2015 MTT Discussion Thread****

Hi,
Unfortunately we suffered technical issues last night which were handled as quickly as possible by our tech department. Players who were materially affected should contact support with as much detail as possible.
We sincerely apologize for the inconvenience.
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Old Today, 05:37 AM   #4179
horse84
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Join Date: Oct 2007
Location: schnitzelkönig
Posts: 2,452
Re: ****Official 888 2015 MTT Discussion Thread****

Quote:
Dear member,

Thank you for contacting us.

First of all please allow me to apologize for any inconvenience caused.

Our technical department have been investigating this problem and I am pleased to say it has been resolved. You will now be able to log into your account and play without any further issues.

Apologies once more and if you require any further assistance with this or any other matter, please feel free to contact us.

Kind regards,

Ruxandra D.
Member Support Representative
no refund in my account, wtf?!
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