I'd like to share my story. 888 policy is not acceptable at all.
I haven't played on 888 for quite a long time but decided to take a shot on todays Sunday's $1k main of their series.
I would simply deposit myself if there will be adequate deposit options provided for me. Unfortunately it wasn't the case so I had to ask other players to send me money there.
I received 3 transactions:
$590 , $1210 , $1265
So $3065 total.
I have played $1050 main, $215 satellite, $215 tournament with 1 rebuy and $160 tournament with 1 rebuy.
Total buy-ins: 1050+215+215+215+160+160 = $2015
Total cashes: 2800$
Money I have in my account after poker session: 3065 - 2015 + 2800 = $3850
What do I see when trying to make a withdraw or player transfer?
Cash balance: $785 (this is the amount I am able to withdraw or send to other player)
Bonus balance: $3065.
Could 888 explain please
how money I received from other players, used for playing and cashed in tournament could be BONUS??
I would have no questions at all if I will see that I am able to withdraw $2800 and still have to play for $1050. $1050 is difference from total money received via player transfer and money used for buy-in.
This should work like that. I would simply play one more 1k tournament and that's it. Now not only I cant use my money I won in tournament as I want, I also have no idea how to make this "BONUS" money normal? I checked everywhere in poker client - there is no information about any restriction, casino wager amount, amount of rake at poker - nothing!
888, please think about it and make proper and logical changes to your policy. Well... At least tell me what exactly do I have to do to get my money out of the jail.
Thanks.