Skimming at Americas Cardroom
I have copies of the replay but they don't copy into the thread.
In back to back hands I played at ACR my stack was skimmed. When I asked for a refund I was told I had cashed out and the pot was not awarded, which wasn't true.
What follows is a copy of my email to ACR their response, and screen shots of both hands. As can been seen the size of my stack changed from hand to hand.
-----Original Message-----
From: Justin O (WPN Support) <support@americascardroom.eu>
To: LLD48 <lld48@aol.com>
Sent: Sat, Mar 25, 2023 12:13 am
Subject: Re: Money at the table
Dear Patrick,
We hope this email finds you well, it is a pleasure for us to assist you.
We understand that you have questions regarding a hand.
In this case, you cashed out on that hand for $0.60:
Nucleardisaster shows [Jc Ks] (a pair of Kings [Ks Kd Ac Qs Jc])
Nucleardisaster cashed out hand for $0.60 | Cash Out Fee $0.00
Seat 2: Nucleardisaster (button) showed [Jc Ks] and won $0.96 with a pair of Kings [Ks Kd Ac Qs Jc] (pot not awarded as player cashed out)
We would also like to invite you to check out more information on our promotions page by visiting the following link:
http://www.americascardroom.eu/online-poker-promotions/
Please let us know if there is anything else we can do for you.
Kind Regards,
Justin O.
Customer service representative.
On Fri, Mar 24, 2023 at 1:55 AM, LLD48 <lld48@aol.com> wrote via Mail:
On hand 1622142176, looking at the replay, I a awarded the pot and my chip stack is sown as $1.89 .
On the next hand 1622142778, looking at the replay, I fold and my chip stack is shown as .93 cents. The math doesn't add up here. I am being cheated by you. I want an explination and a refund.
Patrick Daly
To:support@americascardroom.eu + 1 more Details
Hand number 1622142176 I was awared the pot .96 in this hand and my chip stack was $1.89. I did not leave the table Rio Vista, I did not cash out. The next hand was 1622142778 at the same table Rio Vista and my balance was shown as .79. I want to know what went wrong and I want a refund.
Both hands are shown below first 1622142176 then 1622142778
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