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PokerStars closed account and not returning my money! PokerStars closed account and not returning my money!

05-23-2024 , 06:33 AM
Hey Community, want to share my story and discuss possibilities of my chances to get my money back)

Ive been playing poker for the past 2 years in Spain and it went pretty well, as I started playing live events of ESPT in Spain and even placed 3rd at ESPT Castellon.

In early February 2024 my account got restricted and i was asked to present all the employment documents and my income, weird right ....
Well, i decided to be polite and showed them that ive been playing live at their EVENTS and winning money and also I am employed, so i presented my work document, my licence that I am a qualified lawyer in the other country and my bank statements with my income!

After 3-4 month of crazy amount of emails and questions from me, I went to play live in end of March in Madrid, where Pokerstars REJECTED ME TO PLAY in any tournament ! THATS WILD! I ask them why and what happend and they said its due to my restricted account. Jesus

Ive never broken any of their policies, not using VPN, not multi account, not other programs, NOTHING. I like the game as it is and actually prefer to play LIVE.

SO eventually at the end of April I got an email. WITHOUT ANY EXPLANATION that my account is now closed.

Honestly, fine, whatever, ill play in other providers, but as it legally must be, return my money that i deposited with my own bank account and everything that i had on my account!

They have asked my for the same documents again!! ive sent them! Its been about a month since!

Its crazy how they can just take your assets and keep them, even tho the account is closed!

ANY IDEAS WHAT CAN I DO?

Best Regards
Daniel G
PokerStars closed account and not returning my money! Quote
06-12-2024 , 03:19 PM
PokerStars took my money and closed my acct back in the day with no explanation. Later, Bodog did as well and yesterday I found out that WSOP.com changed it's software and somehow managed to empty my acct while sending me a single cryptic email saying I needed to re-register my online screenname. When I re-registered with the new software, same screenname, same password, same bank acct., same everything. Yet they emptied the acct w/o explanation and asked if I wanted to deposit more funds (presumably so they can steal more of my money). That makes three on-line poker sites that have ripped me off over the years, so I guess I'm playing exclusively live now and no, my friend, I can't help you nor explained what happened. Peace
PokerStars closed account and not returning my money! Quote

      
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