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Full Tilt Poker claims remission discussion Full Tilt Poker claims remission discussion

09-21-2013 , 07:32 AM
Quote:
Originally Posted by rwperu34
I have a ton of affiliate to player transfers. They were my rakeback payments. Is that normal or is this the reason I haven't received an e-mail yet?
Many players who have received the Petition numbers email have reported that they also have "Affiliate to Player Transfer" transactions from rakeback payments. The only possible correlation that has been evidenced between being assigned affiliate status and "Affiliate to Player Transfer" transactions is when your same username appears in the Details column of the spreadsheet on such transactions. This happened when the transfer transaction came from your own affiliate account with FTP after receiving an affiliate payment for someone you referred to FTP.

Quote:
Originally Posted by waq
I requested a check withdrawal 11PM on 4/13. It is a physical impossibility for me to have received that check on or before 4/15. Any checks that were deposited on 4/15 or after did not clear. The accounts were frozen. If the GCG needs confirmation of this I suggest they contact the DOJ. Many people requested withdrawals on 4/15, none were received and it seems most were not credited back to the player's FT accounts.

Does every player need to prove the unprovable when it is obvious that there is no way we could have received payment from FT? Is it enough "proof" to tell GCG that there is no way a valid check could have been received and even if it were there was no way it could be cashed against a frozen account?
Not known at this point. Hopefully just showing the check withdrawal and making the claim that you never received the check will be enough. It ought to be, given the circumstances.

Quote:
Originally Posted by Used2Play
What is the email to get this excel sheet from FTP?
http://forumserver.twoplustwo.com/sh...17&postcount=5
09-21-2013 , 08:01 AM
Quote:
Originally Posted by TheEngineer
I have discussed this within PPA. We will try to get clarification from GCG and will seek to explain our position on this issue.

We have a couple of months until the deadline, so anyone with any questions here may wish to hold off until we all learn more.
Rich - thanks for any help and guidance you can provide here. I currently have an email into CGC requesting clarity on the criteria used that defined me as an affiliate. If I hear back, I'll reply in this thread with that information.
09-21-2013 , 03:52 PM
Has there been any conclusion on whether or not Hotmail is blocking emails from CGC? I still haven't received my email after nearly a week of waiting and checking my spam folder religiously. Should I give it a few more days before filing a new petition or would now be the time to do this?

I had sent CGC an email a few days ago asking them what the hold up was and if there was an issue w/ my account I could help them with. Still no reply.
09-21-2013 , 05:30 PM
Quote:
Originally Posted by CastlesMadeASand
Has there been any conclusion on whether or not Hotmail is blocking emails from CGC? I still haven't received my email after nearly a week of waiting and checking my spam folder religiously. Should I give it a few more days before filing a new petition or would now be the time to do this?

I had sent CGC an email a few days ago asking them what the hold up was and if there was an issue w/ my account I could help them with. Still no reply.
My suggestion for Hotmail users who haven't received the P&C# (Petition & Control Numbers) email:

If you have been unable to get the P&C# email by the end of next week, create a gmail account. Then send an email from your new gmail account to GCG as follows:

Send email to info@fulltiltpokerclaims.com
Subject: Request for petition and control #
Body: FTP Player ID, Full name, Full address, original hotmail address, request to send to new gmail address.
09-21-2013 , 07:40 PM
Quote:
Originally Posted by PokerXanadu
My suggestion for Hotmail users who haven't received the P&C# (Petition & Control Numbers) email:

If you have been unable to get the P&C# email by the end of next week, create a gmail account. Then send an email from your new gmail account to GCG as follows:

Send email to info@fulltiltpokerclaims.com
Subject: Request for petition and control #
Body: FTP Player ID, Full name, Full address, original hotmail address, request to send to new gmail address.
Done, thank you.
09-21-2013 , 10:14 PM
Quote:
Originally Posted by badblood44
Rich - thanks for any help and guidance you can provide here. I currently have an email into CGC requesting clarity on the criteria used that defined me as an affiliate. If I hear back, I'll reply in this thread with that information.
PPA is seeking clarification from GCG as well. We're also seeking for them to relax their definition of affiliates.
09-21-2013 , 11:33 PM
Electronically signed and submitted my claim and received the confirmation email. The amount (a small amount, less than $100) matched my records.
09-22-2013 , 10:27 AM
Can't understand why those of us that withdrew after Stars went down, but before Full Tilt closed on April 15 are at risk for losing our withdrawals. Took everything out except $362 at 2:30 PM on April 15 and of course my balance is $362. Send in a word doc with withdrawal documents, but fear limbo fund players are SOL. It's not like they sent anything to anyone that day. I hate full Tilt.
09-22-2013 , 12:03 PM
Any insight on when the money will be sent to the players?
09-22-2013 , 01:26 PM
Guessing after Jan 2014
09-22-2013 , 06:51 PM
If I got the following email, does that mean I'm definitely not tagged as an affiliate? I sent them an initial email saying not sure what I had to do but this was the email my FTP acct XXXXX was registered under. I'm interested in the sentence: "We have your registration in our database under XXXXXX@hotmail.com." Does that mean that I'm in the database to receive emails (thus not an affiliate) or does that mean they just registered me into their useless database of update emails?

This is their response email:



Dear Mr. XXXXX,



On September 16 and September 17, GCG is sending Notices to all potentially eligible Petitioners GCG identified utilizing data supplied by Full Tilt Poker ("FTP"). GCG is in the process of attempting to re-send any Notices that "bounced back" because of an invalid email address or for any other reason. We have your registration in our database under XXXXXX@hotmail.com.



If you receive an email Notice, please be sure to use the logon credentials provided in the Notice when you begin the Petition process. If you did not receive an email Notice and you believe you are eligible to participate in the remission process, please allow 2-3 additional days, as GCG attempts to resend emails, and then you may file a new Petition for Remission. On September 18, 2013, potentially eligible Petitioners will be able to submit a Petition for Remission through the case website at www.FullTiltPokerClaims.com. The deadline to submit a Petition for Remission is November 16, 2013.



Regards,



Claims Administrator

Info@FullTiltPokerClaims.com

(866) 250-2640
09-22-2013 , 08:36 PM
SecondChance, if you have not gotten an email with control and claim numbers by way of the address they said they had, check your spam, junk, and whatever bins for that address. Many people have found their email there.

Be sure to check the email address you used for FTP. That is where they will first have sent your email for a claim.

Last edited by WindigoBob; 09-22-2013 at 08:38 PM. Reason: Clarification
09-22-2013 , 08:48 PM
So I can't remember my pw and I can't use the forgot password option as I deleted the email account I had ftp set up under. It was a hotmail account that had gotten bombarded with some virus spam and I deleted the whole account.

Whats my options?
09-22-2013 , 10:47 PM
Email GCG with that info and your FT account SN, etc. Maybe include a scan of a picture ID also. Ask them to send the claim email to your current email.
09-23-2013 , 06:48 AM
Quote:
Originally Posted by SecondChance
If I got the following email, does that mean I'm definitely not tagged as an affiliate? I sent them an initial email saying not sure what I had to do but this was the email my FTP acct XXXXX was registered under. I'm interested in the sentence: "We have your registration in our database under XXXXXX@hotmail.com." Does that mean that I'm in the database to receive emails (thus not an affiliate) or does that mean they just registered me into their useless database of update emails?

This is their response email:



Dear Mr. XXXXX,



On September 16 and September 17, GCG is sending Notices to all potentially eligible Petitioners GCG identified utilizing data supplied by Full Tilt Poker ("FTP"). GCG is in the process of attempting to re-send any Notices that "bounced back" because of an invalid email address or for any other reason. We have your registration in our database under XXXXXX@hotmail.com.



If you receive an email Notice, please be sure to use the logon credentials provided in the Notice when you begin the Petition process. If you did not receive an email Notice and you believe you are eligible to participate in the remission process, please allow 2-3 additional days, as GCG attempts to resend emails, and then you may file a new Petition for Remission. On September 18, 2013, potentially eligible Petitioners will be able to submit a Petition for Remission through the case website at www.FullTiltPokerClaims.com. The deadline to submit a Petition for Remission is November 16, 2013.



Regards,



Claims Administrator

Info@FullTiltPokerClaims.com

(866) 250-2640
That is the standard non-P&C#s email. It is just a notice they sent out to all e-mails that were registered on their GCG web site.

If you don't also get the P&C#s email, you may be tagged as an affiliate, but not necessarily. Send an e-mail to GCG with the following:

Send an email to info@fulltiltpokerclaims.com
Subject: Request for petition and control #
Body: FTP Player ID, Full name, Full address (old & new, if it has changed). old & new e-mail addresses.

That should eventually get you the P&C#s email, unless you are tagged as ineligible (as an affiliate, etc.). Either way, the will respond to your email.

Quote:
Originally Posted by rakemehard
So I can't remember my pw and I can't use the forgot password option as I deleted the email account I had ftp set up under. It was a hotmail account that had gotten bombarded with some virus spam and I deleted the whole account.

Whats my options?
Contact the new FTP support (support@fulltiltpoker.com) and ask them for help with password recovery to your account.
09-23-2013 , 08:41 AM
Quote:
Originally Posted by PokerXanadu
That is the standard non-P&C#s email. It is just a notice they sent out to all e-mails that were registered on their GCG web site.

If you don't also get the P&C#s email, you may be tagged as an affiliate, but not necessarily. Send an e-mail to GCG with the following:

Send an email to info@fulltiltpokerclaims.com
Subject: Request for petition and control #
Body: FTP Player ID, Full name, Full address (old & new, if it has changed). old & new e-mail addresses.

That should eventually get you the P&C#s email, unless you are tagged as ineligible (as an affiliate, etc.). Either way, the will respond to your email.



Contact the new FTP support (support@fulltiltpoker.com) and ask them for help with password recovery to your account.
I actually wasn't registered on the website. And obviously I checked my mail/junk mail boxes at least 100 times. I've also sent an email requesting that they manually send me my petition # on Thursday but obviously they haven't gotten back to me with that information. Moreover, the only email I'm using is the one my FTP acct is under.

My whole point was if he replied that my registration was in the database as XXXXX@hotmail.com, does that mean they just registered that email into their useless database or does it mean that it's the FTP database that has to do with remissions? (And would he know if I were tagged as an affiliate then)
09-23-2013 , 10:46 AM
Minor update,

Got an acknowledgement email reply from an actual person at GCG (Jaime Firenze) saying that they are looking into my concerns and will get back to me with additional information asap.
09-23-2013 , 11:19 AM
Just want to ask the experts one more time in reference to a staked friend. Is there ANY logical reason to hold off filing the remissions claim right now if the balance appears accurate? Because you only get one shot, I've seen speculation that should somehow stuff like FTPs or anything else be honored in an adjusted claim request, it would be beneficial to wait a few weeks to see if any revelations like that come up.

If the chances of that are 0% or very close to 0% and you suggest just filing right away, that's fine too, just want to hear what you guys think.
09-23-2013 , 11:34 AM
Quote:
Originally Posted by SecondChance
I actually wasn't registered on the website. And obviously I checked my mail/junk mail boxes at least 100 times. I've also sent an email requesting that they manually send me my petition # on Thursday but obviously they haven't gotten back to me with that information. Moreover, the only email I'm using is the one my FTP acct is under.

My whole point was if he replied that my registration was in the database as XXXXX@hotmail.com, does that mean they just registered that email into their useless database or does it mean that it's the FTP database that has to do with remissions? (And would he know if I were tagged as an affiliate then)
I think that probably means that they have you in their FTP database, and would know if you were tagged as an affiliate. But you also may not have gotten the P&C#s email because they have had trouble getting through to many hotmail addresses.

If you can't get it straightened out with them, you can try this:

From player reports, GCG has had trouble getting the Petition & Control Number e-mail sent to hotmail addresses. If you have hotmail and haven't gotten your P&C# email, I suggest the following:

Create an email account with another service such as gmail.
Send an email to info@fulltiltpokerclaims.com:
Subject: Request for petition and control #
Body: FTP Player ID, Full name, Full address (old & new, if it has changed), Old & new e-mail addresses.
09-23-2013 , 11:51 AM
Quote:
Originally Posted by badblood44
Minor update,

Got an acknowledgement email reply from an actual person at GCG (Jaime Firenze) saying that they are looking into my concerns and will get back to me with additional information asap.
Not sure what your issue was but Firenze is an upper level person there so he is not a common support person so that is a good sign. He might be able to answer some of the other questions and issues people are having with the process. Based upon the other thread most issues seem to be with affiliate vs non-affiliate status and people trying to file who do not have a SSN.
09-23-2013 , 05:30 PM
I wrote in about the SSN/ITIN number thing with no response yet but I started the paperwork for the ITIN. Doubt its an issue as long as it comes in time.
09-24-2013 , 01:46 AM
Watching these threads closely... Hoping to hear from the PPA that they are able to have some intimate conversations with the GCG regarding their restrictions and get them lightened so that people such as players who signed up a few friends, on up to red pros who took a deal that 100% of the poker playing population would've taken if offered, are allowed to get their money (in the red pros case, we had no clue what was happening at full tilt and no control over the situation. We are victims too).

Like others who have gotten shut out so far, awaiting to hear any suggestions on how/when to submit a petition for remission.

Thanks PPA for any help you're able to give us these coming days/weeks!
09-24-2013 , 07:33 AM
I am planning to submit the email below to GCG shortly. Did I miss anything?

Quote:
Dear Sirs:

I have been helping other poker players sort out the process of submitting a remission petition through your web site. There are many common questions which have not yet been answered. Could you please answer these questions so that I can pass on the information? Please provide whatever answers are currently available.

1. If someone who had a balance on Full Tilt Poker (FTP) has not yet received an email from you with their Petition and Control Numbers (P&C#s), what is the best way for them to request it?

2. If they no longer have access to the e-mail address that they had registered on FTP, how do they get the P&C# email to their new e-mail address?

3. If a petitioner does not have a Social Security Number or EIN (for example, living in the U.S. but not a U.S. resident), how can they complete and submit a petition? (The online petition requires entry of an SSN or EIN.) Can they simply enter an invalid SSN (all ones, for example) and attach a statement explaining why they don’t have a valid SSN?

4. Can such a petitioner as in question #3, if they are also a business owner, obtain an EIN and use that for their petition even though they were registered on FTP as an individual player, not a business?

5. If a petitioner now lives outside the U.S., will they be able to have their remission payment sent to their non-U.S. bank? Is any special information required?

6. Your online petition submission seems to allow downloading of only 10 supporting documents. How can a petitioner submit more? Should they complete the online submission with 10 documents and then email any additional documents to you?

7. After a petitioner submits their completed online petition, can they contact you to make modifications or additions before the Nov. 16 deadline?

8. If a petitioner disputes the amount of their claim and you later deny the dispute, will they still receive remission of their FTP balance amount per the original amount?

9. If a petitioner submits a New Petition and you later determine that part of the amount claimed is not valid, will the valid part be approved and remitted, or will the petitioner need to appeal or resubmit their petition for the corrected amount?

10. If a player who had a balance on FTP has been determined to be an “affiliate” of FTP and therefore ineligible, can they submit a New Petition with evidence showing how much of their balance came from being a player and how much came from being an affiliate, and claim for remission the portion of their balance that came from being a player only?

11. What definition of “affiliate” is GCG or the DOJ using to apply to petitioners? FTP had many marketing affiliates, who received either a fixed dollar amount for each new player referred to FTP or a percentage of the revenue generated from each new player referred to FTP. Does such a “marketing affiliate” meet the legal definition of “affiliate” for disqualification of eligibility for remission?

12. There are many players who also received a small amount of compensation from FTP for referring friends or family to join and play on FTP, which was also called affiliate marketing by FTP. Does this also fit the legal definition of “affiliate” being used by GCG or the DOJ to disqualify petitioners?

13. How can a petitioner dispute their designation as an “affiliate”?

14. Many players requested withdrawals from FTP which were never completed. What evidence will suffice to prove such a withdrawal for inclusion in their petition for remission? Some received checks which either bounced or were never cashed, but most received nothing and their only evidence is the withdrawal entry in their FTP account records and bank statements from the time showing no corresponding deposit. Will these, along with a signed statement, be sufficient documentation? Does such a signed statement need to be notarized, or will submission through the online petition be sufficient?

15. There were many FTP awards which had cash equivalent value, including FTP Points, Iron Man Medals, un-redeemed bonuses purchased with FTP Points, tournament entries, and others. If any of these items were not reflected in a petitioner’s final FTP balance, can they claim them for remission?

16. Can a petition for remission be submitted by regular mail or email instead of through the online petition?

17. If a petitioner who started a New Petition (which assigned new P&C#s) subsequently received an email from you with their original P&C#s, is there any way to reset the online petition to the original numbers so they can submit the original petition/claim instead of the New Petition?

18. If a petitioner submitted their online petition, but did not receive the automated e-mail acknowledging receipt of the petition, how can they verify that their completed petition was properly received by you?

19. After completing a petition and getting the confirmation email receipt, when can a petitioner next expect to receive an email from GCG?

20. Will petitions without a dispute and that are not New Petitions be processed for remission faster than those with disputes or that are New Petitions?

21. Do all petition disputes and New Petitions have to be resolved before remission payments are sent to other petitioners?

22. Can you describe the process of appeal by a petitioner for a denied petition?

23. Do all appeals of denied petitions have to be resolved before remission payments are sent to other petitioners?
09-24-2013 , 01:10 PM
I posted in the other thread on address change. I did call GCG also but they dont seem to know too many answers. If I am back overseas does changing my address back to overseas raise any red flags since I would prefer to use my foreign bank also. Just want an easy process but the SSN/EIN has caused an issue although I will be getting an ITIN number. I figured without a SSN they would just withhold x%. Was hoping that could be an option. Would be nice if GCG answers all the questions so it can be added to the FAQ.

Has anyone asked about people who sold large balances? Not relevant to the GCG except if they take SSN for taxes and your taxed or whitheld before they wire. Does the person who receives also pay taxes or are they paid already.

Last edited by Ihateregs; 09-24-2013 at 01:15 PM.
09-24-2013 , 01:34 PM
Quote:
Originally Posted by Ihateregs
I posted in the other thread on address change. I did call GCG also but they dont seem to know too many answers. If I am back overseas does changing my address back to overseas raise any red flags since I would prefer to use my foreign bank also. Just want an easy process but the SSN/EIN has caused an issue although I will be getting an ITIN number. I figured without a SSN they would just withhold x%. Was hoping that could be an option. Would be nice if GCG answers all the questions so it can be added to the FAQ.

Has anyone asked about people who sold large balances? Not relevant to the GCG except if they take SSN for taxes and your taxed or whitheld before they wire. Does the person who receives also pay taxes or are they paid already.
According the GCG FAQ, they are taking SSNs for the purpose of matching claimants against the government database of debtors (student loans in default, unpaid back taxes, etc.), not for withholding of income taxes.

      
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