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Either way, I can't possibly see a scenario where you guys won't benefit from having HH directly from us.
I would think so. I don't know what the problem with HandGrabber is, but it's clear it's forced to dive straight into the Pacific client's guts to draw the HHs out and this is causing some problems.
If Pacific is OK with people using HEM/PT3 and a hud, and it clearly is, it should provide hand histories itself.
I use HandGrabber almost exclusively for gathering my own stats (only datamine when I'm on a table's waitlist), so I don't care about datamining. I just want nice solid software that allows me to track my own play and use a HUD on my opponents.