Why isnt the new software available for other skins? cannot be that hard to implement their pictures on your (pacifics) software?

He is so right with this post that it hurts.

GrafhamGrinder, while I understand your frustration, it's important to realize that the last update revolved almost entirely around reducing the number of crashes and disconnections to a minimum.

All the stuff you and others have mentioned were mentioned by me as well when I first got here (a whooping 2 and a half weeks ago). This is the stuff we're working on now. These are stuff that should have been on Pacific ages ago. Nothing you or I can do about that though.

Pacific poker won't be perfect next week. It probably won't be perfect when the next update is up either, but the general direction is to get there, as close as we can. To start catering for MSNL-type grinders who expects a specific standard in their software.

Hopefully I'll get enough patiance and feedback from you guys to help in the process.

Yuv.

Why are only the 5/10HU tables currently limited to two?

How can it be that "last update revolved almost entirely around reducing the number of crashes and disconnections to a minimum" when every single respons from the support (vip and regular) says that there is NO problems with disconnects and if we experience crashes it our own fault (firewall etc)?

How can you fix a problem thats nonexistent accourding to the personel?
If they knew the software sucked monkey balls why are we constantly beeing lied to in support answers?

Yuv,

When will we get the time bank? I cannot see another version without this feauture, it would just be ridiculous to release a new version without it...

Every upside has its downside.
Better software, less bugs, timebank, and all the stuff we want... might convince players from other sites to come and play on pacific.
Still i hope the software will improve a lot. Crashes cost a lot of money, and no mucked hands on the river costs info.

And again Yuv... What about the software on luckyace and littlewoods? Will that be updated too?

if they said yes its our fault then they would have to give out refunds for disconnections during pots.

I aggree sumthing should be done about the waiting lists that jam and force tables to die out bc 1 plyr did not take his seat and the tables gets locked up.

Hey guys. Some replies for your posts. Sorry in advance if some aren't as satisfying as you'd expect. Doing the best I can and I'm forwarding pretty much every single comment to the proper department.

Farmir, there's still some in-house analysis done on the current software. I can't tell for sure when they upper management release it to LA and LittleWoods. It's miles away from being my call.
If you guys want to play for Pacific in the meantime and want to transfer money to accounts, feel free to PM about it. I can probably help speed up the process and help with the capped amount.

bajsmannen, honestly, I can't control everything in this rather large organization. I'm sure some of the disconnections were a local issue, but regardless, I did forward your message to support team manager. On the bright side, at least we're finally taking care of the disconnections.

Timebank is in development right now, I can assure you that. Obviously I'm in no position to commit to a specific date, but it is in progress.

Also, I did initiated a few talks about the waiting list issue. It def shoot up in the priority. We will find a temporary solution for this as soon as possible.

This is swell that at least concrete efforts are going into improving the software. I must say ive never doubted 888's intentions are good and I think its more lack of efficiency. They do have live support and responses are usually pretty fast.

Faster cashout options would be nice too. (instadebit for Canadians would be great)

Though this was funny and will show just how ridiculus the crashes are:The other day my windows program was going threw updates and started listing the problems ive had since its been running. fwiw ive been playing on 888 network for bout 4 months, while scrolling threw the list one prog had 530 occurred errors try and guess with one.....

TBF they do. I was refunded $500 and given $75 for the inconvenience. I just gave them hand details from their game history.

I did threaten to cash out my roll though.

fix note taking so it doesnt jump always while you type plz

lol, that tilts the hell out of me

+1

The line feed does not work either when taking notes.

+1

And plz fix cash game tables irrationally jumping up and down in the lobby window too.

Does the handgrabber freeze for anyone else when trying to load? I'm having massive problems even seeing the cash game tables and when I try to reinstall, it says the install file isn't a valid Win32 application

Now handgrabber is opening it, but it's not showing any of the cash games...

+1 very irritating

they're jumping depending on how you have the lobby sorted by.. if the pot size changes, then it changes obv. other stuff as well..

Well, I have them sorted by stakes and there is no logic in them changing their place all of a sudden. Them jumping around lead to me clicking/opening wrong tables all the time.
This is only a mild annoyance, so fix it after you have got the darn software to stop crashing all the *** time.

Hey Pummi. I do agree that fixing the crashes was the number one priority for a good reason, but as far as I know, the new update lowered them to a minimum. There was one encounter of a crash that I forwarded to the appropriate people, but personally I've played quite a bit as a test without crashes.

Now it's all about the "mild annoyance". There should be no annoyance whatsoever. It's a process, but it starts with you guys alerting me about 'little' stuff like the notes issue or the table popping logic.

On a different note, everyone who downloaded the new PCP client and emailed us are now welcomed to register to the freeroll. It is named "2p2 restricted" and is scheduled for tomorrow at 20:00 GMT.

Well, that sounds great.
But when luckyace and littlewoods players get their hands on that new crashfree software?

Something ive noticed with the old software is that if you have itunes running its more likely to crash.

You also need to make sure that the developers are using holdem manager and hand grabber when testing the new software as i think its the interaction between these peices of software running on vista that is the problem.

I also noticed when i don`t resize the tables, i almost dont get any crashes at all..

And i think the filters should be updated, so a choice can be made between the different stakes, instead of a range of stakes..

for example i only want to see 1/2 and 2/4, instead of a range of 1/2 to 5/10