Quote:
Originally Posted by HumBrenes
Check account they are posting with. Check account they say they are. IPs match=win?
That very well may be something we end up using in some cases, but being a manual process, it's not going to happen overnight if we do this.
Quote:
Originally Posted by nbajam2
I fail to see how a link to a post saying I shipped money from an online poker account with a corresponding screen shot of that online poker account cashier's screen showing the name and email address I'm communicating with Mat Sklansky from isn't definitive proof I am who I say I am (with the said email in the background).
Anyways ZBTHorton said he pm'ed Mat, so I'll wait.
I was more referring to the rest of your post lambasting the overall email password reset procedure. If anyone has a better suggestion for an automated process, we're all ears.
Anyway, yeah, patience is key right now. What you sent sounds reasonable, but I didn't see it myself so I don't know if there was some problem, or it just might be a matter of Mat being inundated ATM.
We'd obviously rather that everyone get their original account restored than not, but we're just being cautious right now (perhaps overly so in some cases) to make sure we don't hand some long-term account to a scammer. I'm sure the handful of serial scammers we get in the trading threads and Marketplace will be looking to take advantage of the current situation any way they can. This isn't like a one-off case where someone PMs us because they can't log in; in this case, what's happened is very public, so we need to anticipate the predators.