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Old 05-12-2012, 10:11 AM   #51
dfver
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re: What should users do if they don't have their account email? (SEE OP!)

Used my email to change my password. It gave me a new user name and i lost all my post and old username any help? as you can see i joined 2006.

Last edited by dfver; 05-12-2012 at 10:13 AM. Reason: add & typo
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Old 05-12-2012, 10:17 AM   #52
caseycjc
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re: What should users do if they don't have their account email? (SEE OP!)

Did 2+2 send an email out to everyone notifying that the forums are back up? If not this might be helpful particularly for those that have multiple email accounts and aren't sure which one they used.

P.S.
If you guys did send out a notification I didn't get one and I'm filing a a suit for prejudice
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Old 05-12-2012, 10:20 AM   #53
Mat Sklansky
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re: What should users do if they don't have their account email? (SEE OP!)

that will happen soon. need to see if we can for a few hours without crashing first.
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Old 05-12-2012, 10:28 AM   #54
Wraith1
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re: What should users do if they don't have their account email? (SEE OP!)

I dont suppose some sort of IP verification will be possible or some other method for those of us having this email issue?
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Old 05-12-2012, 10:33 AM   #55
aig1
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re: What should users do if they don't have their account email? (SEE OP!)

Hmm... Using emails as the only source of identification is just as bad and slightly less bad as using previous passwords. So for us who no longer have access to our old email addresses - not only we cannot restore our account, but someone else, who is now in control of our email (not necessarily via fraudulent methods) can hijack our identity.
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Old 05-12-2012, 10:40 AM   #56
O. Prime
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re: What should users do if they don't have their account email? (SEE OP!)

NEVER MIND - Was told this was a firefox thing.

Last edited by O. Prime; 05-12-2012 at 10:44 AM. Reason: Mystery solved by atakdog
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Old 05-12-2012, 10:42 AM   #57
Wraith1
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re: What should users do if they don't have their account email? (SEE OP!)

The next coming week is going to be a headache (for all the mods/admins) and I hope the one mod Ive had a conversation with can also help me in that regard. It's a shame but hopefully its a solution.

Id have np faxing a copy of ID or whatever to Mat if he found that sufficient. Hopefully more solutions become available. It's just a big mess and alot of people are going to be in this situation. =(
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Old 05-12-2012, 10:44 AM   #58
atakdog
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re: What should users do if they don't have their account email? (SEE OP!)

O., see my post about this in Pub — that sounds like a browser dropdown, asking you which password you want to change in its memory. I get that dropdown every time in firefox every time I change a password; chrome handles it differently but atm I forget the details.
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Old 05-12-2012, 10:46 AM   #59
NoAccessToEmail
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re: What should users do if they don't have their account email? (SEE OP!)

Same problem here Don't know what email I used and it's one I no longer have access to Same as someone above can provide details of PMs etc Just want my account back
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Old 05-12-2012, 10:51 AM   #60
atakdog
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re: What should users do if they don't have their account email? (SEE OP!)

Anyone have reason to believe that twelve characters, random (upper/lower/numbers/symbols) isn't good enough?
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Old 05-12-2012, 10:52 AM   #61
ncboilerPartDeux
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re: What should users do if they don't have their account email? (SEE OP!)

Quote:
Originally Posted by aig1 View Post
Hmm... Using emails as the only source of identification is just as bad and slightly less bad as using previous passwords. So for us who no longer have access to our old email addresses - not only we cannot restore our account, but someone else, who is now in control of our email (not necessarily via fraudulent methods) can hijack our identity.
I agree. The whole method of password resetting is just weird. Who is not to say that whoever "may" have hijacked an account didn't reset the email address as well.
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Old 05-12-2012, 10:56 AM   #62
its_just_me
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Talking re: What should users do if they don't have their account email? (SEE OP!)

Quote:
Originally Posted by Mat Sklansky View Post
In most cases that will be good enough for me. As long as it's not Dids.



kidding.
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Old 05-12-2012, 11:08 AM   #63
Mat Sklansky
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re: What should users do if they don't have their account email? (SEE OP!)

Quote:
Originally Posted by ncboilerPartDeux View Post
I agree. The whole method of password resetting is just weird. Who is not to say that whoever "may" have hijacked an account didn't reset the email address as well.

This is actually something that was investigated and it does not appear that he changed anybody's email address.
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Old 05-12-2012, 11:16 AM   #64
TimTimSalabim
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re: What should users do if they don't have their account email? (SEE OP!)

Quote:
Originally Posted by caseycjc View Post
Did 2+2 send an email out to everyone notifying that the forums are back up? If not this might be helpful particularly for those that have multiple email accounts and aren't sure which one they used
They could just look for the "Two Plus Two Forum Outage" email that was sent a couple of weeks ago.
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Old 05-12-2012, 11:22 AM   #65
caseycjc
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re: What should users do if they don't have their account email? (SEE OP!)

That makes too much sense ^^^
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Old 05-12-2012, 11:25 AM   #66
Mat Sklansky
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re: What should users do if they don't have their account email? (SEE OP!)

I've been replying individually to people who don't remember their email with the following:

"I'm very sorry, but without being able to verify your identity, your only option is to make a new account. If you find yourself in Las Vegas, we can take a copy of your identification and allow access at that time. We're also looking at other potential solutions, but have nothing at this time."

There's more people in this situation than I expected and will now be linking them to this thread and this post, specifically.

While there may be other ways to verify identity, the only other way to go for now is if you can verify your identity in some way to a moderator. And if that mod is willing to vouch for you, they will send me a pm.

In some cases people aren't receiving the pw reset emails. AOL users, for example. I'll verify these manually for now.


with so many people in this situation, we'd obviously like to help people verify their identities, but in these first few days of coming back there's just not enough manpower to make it happen quickly
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Old 05-12-2012, 11:27 AM   #67
LirvA
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Quote:
Originally Posted by atakdog View Post
Anyone have reason to believe that twelve characters, random (upper/lower/numbers/symbols) isn't good enough?

Just fine imo.
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Old 05-12-2012, 11:32 AM   #68
nham
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re: What should users do if they don't have their account email? (SEE OP!)

i see an opportunity for previously permabanned users to come back ]
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Old 05-12-2012, 11:34 AM   #69
Gizmo
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re: What should users do if they don't have their account email? (SEE OP!)

Quote:
Originally Posted by Mat Sklansky View Post
This is actually something that was investigated and it does not appear that he changed anybody's email address.
Interesting use of pronouns.
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Old 05-12-2012, 11:35 AM   #70
nham
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re: What should users do if they don't have their account email? (SEE OP!)

aaaaaaand you outed yourself giz. good one.
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Old 05-12-2012, 11:37 AM   #71
atakdog
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re: What should users do if they don't have their account email? (SEE OP!)

It's interesting that he correctly used the personal third person singular he to denote a person whose sex is (presumably) unknown?
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Old 05-12-2012, 11:40 AM   #72
its_just_me
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re: What should users do if they don't have their account email? (SEE OP!)

Quote:
Originally Posted by atakdog View Post
It's interesting that he correctly used the personal third person singular he to denote a person whose sex is (presumably) unknown?
it's actually pretty accurate given the fact that there are no girls on the internet!
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Old 05-12-2012, 11:46 AM   #73
Steven-Q-Erkel
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re: What should users do if they don't have their account email? (SEE OP!)

I actually found an email tied to an account with an earlier join date, but I don't like the name. Could I have that name changed?
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Old 05-12-2012, 11:47 AM   #74
thesl1ceman
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re: What should users do if they don't have their account email? (SEE OP!)

same problem, made it in college, time to start all over
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Old 05-12-2012, 11:51 AM   #75
nham
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re: What should users do if they don't have their account email? (SEE OP!)

since i'm formerly bobo fett you guys can PM me and i will tell you if your password is safe
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