Quote:
Originally Posted by AintNodaisy
Hello Fozzy,
Thanks for the quick response.
A couple of problems there. When I go into my archive hands/time stamps aren't accurate... I've had zero luck getting the time right and when I try to manually sync it, the hands don't track very accurately (sometimes). Also, that's a lot of hands to specifically go through to find "the one" I was trying to post.
I did pick a random hand from the archive to try and post; but it didn't work either.
These WPN updates have been more than frustrating... But, I don't really blame HM2. I'm still having a glitch where pots that are big (200BB or so) sometimes don't track at all... Which is especially frustrating because I'm addicted to looking at my HM2 results!
Thanks-
This question belongs in a support ticket on our site, or in our support thread in the commercial software forum, for future reference:
The new WPN v2 software has to be (re)configured like it is the first time you ever played on that software/site. You need to check/configure the auto import folder in the client and hm2, preferred seating in both, site time adjustment in HM2, etc.
Make sure that
the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time.
If you continue to have problems:
Please
create a support ticket via the Contact Support link and if there is a forum thread with additional information please link to this thread. In the ticket send all the following:
Please follow the instructions in
this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.
Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also
enable this before you launch HM2 from the Start Menu.
Please reproduce the problem and:
- Attach a screenshot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Attach a copy of the original Hand history for the table with the issue*
- Close HM2 and
send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.
* All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.
With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
Fozzy71
Customer Support