Quote:
Originally Posted by kapetain
nah, still getting the same message
interestingly, I just tried it with a PS hand, which is exactly the same in its structure except it says in the beginning "PokerStars Hand #xxx..." instead of "Full Tilt Hand #xxx...",
and it works.
is it ok if I just manually change that part of HH and post it then ?
Can you send us a few hands for our QA/Testing Manager to look at and discuss with our devs to see if this is on the HM side or 2+2 side of the converter?
If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the '
Contact Support' link.
All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.
When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.
Regards,
Fozzy71
Customer Support
Hold'em Manager