Long story short, I'm credited with 5 free spins on a slot machine as part of some promotion. I attempted using them and then was not charged one of the free spins but rather charged for $1.

This isn't about the $1, it's about the principle. So I contacted support who was sympathetic but said it would have to be investigated. I was asked to provide screenshots and explain in detail what happened over email.

I left out the beginning lines, which contained some personal information to identify myself properly.



They ignored this until I contacted support again via live chat.

I later received this response



I understand how they don't want to open themselves up to freerolling and it sets a dangerous precedent, but I simply can't believe they would either doubt that I was charged $1 instead of the free spin or believe my version of events but not care.

Moreover, the live support chat kept on assuring me new methods to ensure I wasn't charged and got free spins (like over the browser). They actually thought after the bug charged me mistakenly, that I would then want to go ahead and attempt using the "free spins" again after it was abundantly clear I would be left hanging if the same bug happened again.

Even if I were going to spend all this time on an elaborate scam for one whole dollar, wouldn't it just be cheaper to refund me then to have a team take the time to issue a response?

I'm just very confused and perplexed. As someone who works in software, I find it totally unacceptable they are placing the fault of a bug on the user.

Mods, wasn't sure which forum this belonged in, if this should go somewhere else, please let me know. Thanks.

It belongs in Internet Poker. Not that I read that wall

OP if you want to have a strictly serious discussion about this, BBV is the wrong place. That being said, it's fine having it here. My take:

- Move up to where they respect your free spins.
- I know it sucks, but wat can you do? Gotta lose that money.

Sounds like a scam to me.

I trust pokerstars security more than you OP. Pokerplayers are notorious scammers/angle shooters.

and to think i got banned for vulgar emails.

It's a feature.

.

Thank you for your service

I sincerely hope that OP succeeds in their scam and earns their wrongly deserved dollar. Pokerstars had this coming!

You contacted support over a $1 issue? **** you OP, you're the reason the rest of us with real issues have to wait for ages to get a response from support. I hope someone in wooden shoes kicks you in the balls and pisses on your coat.

Idiot

edit: I hate you so much right now

edit2: you piece of ****

****ing scammer

I hope they ban you for good.

edit 3: you little idiot

Is the cutoff about three fitty?

It's not about the dollar it is about the principal.

the cutoff is the number of men your mother had that day

Thank you, someone here gets it

Dude, comments like this just make you seem like a very sad and pathetic little man.

You're seriously getting worked up because I didn't like that a software bug ate a dollar? Something tells me if a plo hand got raked an extra dollar you'd be up in arms. This is fundamentally no different.

JFC, how badly is **** going on in your home life that this is your new outlet?

Change OP’s title to “Pokerstars Scammer”

So sayeth H0RUS, God of War!

You taken your pills today OP? U seem mad

If you're "peacocking" because SS2222 has your back, you've got far more problems than that $1...

Lol, I get the people roasting me, that was fully expected. I played along with it.

Horus though appears genuinely angry. He's the one you should be asking that question to.

Nobody acts that way when things are going smoothly on the home front and I suggest he go sort that out instead of ignoring his problems and lashing out to complete strangers over nonsense.

Sick “I once had a dollar on Pokerstars” brag.

why the **** did you merge my posts? That's not what this thread is about