I never said I play good! lol look at my location. Anyway, I got this response back from them (they reference gigabet's awesome life/poker guide post):
Hello Lee,
Thank you for contacting Full Tilt Poker Customer Support.
I have taken a look at your hand history and can certainly understand
how frustrating a bad run can be; I think as serious poker players, we
can all relate to cold cards, horrendous coolers and the like.
I do wish to impress upon you that variance is not a bad thing in
poker--if there was no variance--that is, if the skillful players always
won at their expected rate, the lesser players would never play with
good players, such as yourself, on even ground. If you compare poker
with other games of skill, you will notice that in no other game do tens
of thousands of players make a living from the game. In chess, for
example, you will not find any poor players playing against expert
players for money on an even playing field.
I understand that this is hard to grasp when one is being run over by
seemingly lesser players, but variance allows the game to exist, and the
less expert players to continue playing and enjoying themselves--if a
poor player always lost, there would be no game (certainly no good game)
in existence. It is actually a blessing for winning players such as
yourself that occasionally, poor play is rewarded and good play is
punished. Be confident that if you continue to play well, the statistics
will take care of themselves and approach its theoretical mean. Keep
playing, and keep studying the game, and I know that you will succeed in
the long run.
If you would like to see further discussion on this topic, please visit
the following link written by Gigabet, a well known, successful online
poker player:
Gigabet link:
http://forumserver.twoplustwo.com/showthreaded.php?Cat=&Number=1825403&p
age=&view=&sb=5&o=&vc=1
On an end note, unfortunately, we do not allow players to change their
Player IDs on Full Tilt Poker once they have registered with our site.
We apologize for any inconvenience this may cause you.
We ask that you use your current account as it is against site rules for
any player to create more than one account on Full Tilt Poker.
On behalf of Full Tilt Poker, and as a fellow player, I wish you the
best of luck at the tables and hope to see you at the final table
someday.
Regards,
Atil
Full Tilt Poker Team