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Old 04-12-2010, 09:55 AM   #1
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Best/worst affiliate managers.

over the months and years we'd have occasion to have dealings with dozens of affiliate managers at various poker sites and affiliate sites.

There is a huge difference in the quality of service and I wondered whether other affiliates would be happy to share their experiences?

From my own experience, in terms of quality of service, speed of response and availability, here are my choices....

Best : Betfred, Purple Lounge.

Worst : William Hill (Affiliates United)

It may not be fair to name the individual account manager at these sites here but if any other affiliates wanted to contact me via PM, that's fine.

I'm sure there will be occasions when someone highlights a site that provides good service when another person's experience may be the opposite so PM'ing the person may result in finding out that there may be different managers involved at the same company.

Just thought it would be a useful experiment.....
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Old 04-12-2010, 01:03 PM   #2
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Re: Best/worst affiliate managers.

You are totally right about the best affiliate managers.

Best:

Purple Lounge - absolute best service ever.
PokerHost
AWH Poker
5Betpoker
Europoker

Worst:

Action poker (Wagerprofits) - wrote them an email 3 weeks ago, and 1 week ago. No reply yet.

I think this is a great debate, and i hope to see other contribute
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Old 04-12-2010, 04:01 PM   #3
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Re: Best/worst affiliate managers.

Pokerstars
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Old 04-12-2010, 05:39 PM   #4
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Re: Best/worst affiliate managers.

BAD AFFILIATES PROGRAMS:
Aviod Sharethechili chilipoker affiliate program. They will give you a great deal and never pay.
starpartner (microgaming rooms)

GOOD AFFILIATE PROGRAMS:
Partypartners is amongst the best. (party poker)
chipleader (ub)
Opoker Affiliate program Very good
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Old 04-12-2010, 06:24 PM   #5
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Re: Best/worst affiliate managers.

I mainly utilize Cake, Carbon, Bodog, Stars, Party, Cereus and Full Tilt, and I use a major affiliate above me, so I'm not dealing directly with these sites 99% of the time.

I haven't had any major issues aside from one at Full Tilt. They get negative points for poorly resolving an issue and costing me a lot of money. I wouldn't call them "the worst" or "terrible" by any means, this was just one incident in over 12 months of using them. Judging by their growth over the time period, they could very well easily be the largest affiliate, so some hiccups are expected, though not entirely excused.

PokerStars gets a few points knocked off for a lack of clarity, but they are new at this so I'm reserving judgment, as the rest of their brand has been top notch in my experience.

Last edited by ChicagoRy; 04-12-2010 at 06:35 PM.
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Old 04-14-2010, 06:05 AM   #6
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Re: Best/worst affiliate managers.

I find the software that Betfred use for the affiliate site excellent too.
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Old 04-14-2010, 08:28 PM   #7
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Re: Best/worst affiliate managers.

Best: VC & Will Hill
Worst: HeyPoker (Hands down)

Jamie

Last edited by PokerVIP; 04-14-2010 at 08:40 PM.
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Old 04-15-2010, 06:37 AM   #8
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Re: Best/worst affiliate managers.

I deal with Will HIll through Affiliates United and they are dreadful!
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Old 04-18-2010, 02:08 PM   #9
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Re: Best/worst affiliate managers.

BAD AFFILIATES PROGRAMS:
Aviod Sharethechili chilipoker affiliate program. They will give you a great deal and never pay.

I agree with the above.

Also ipokervip site rep why exactly do you find best the VC and william hill (ipoker) and worst the heypoker (ongame)?
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Old 04-20-2010, 05:01 AM   #10
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Re: Best/worst affiliate managers.

avoid: rakebackpad.com/Poker Nordica
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Old 04-21-2010, 01:45 PM   #11
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Re: Best/worst affiliate managers.

Quote:
Originally Posted by gameplay View Post
BAD AFFILIATES PROGRAMS:

Also ipokervip site rep why exactly do you find best the VC and william hill (ipoker) and worst the heypoker (ongame)?
HeyPoker was just a nightmare and many others had the same experience. They gave me an under the table deal to offer then trapped me with their own employee and used it as an excuse to make no payments whatsoever. It seems to be a really amateur operation on every level. Although who knows maybe I've had a bad experience.

As for Will Hill. I don't deal via affiliates utd so can't comment there. The person I deal with is really dead on.

VC - I can't recommend enough. They care about your opinion, are flexible, have competitive commissions and a great brand name behind them.

Jamie
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Old 04-21-2010, 04:18 PM   #12
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Re: Best/worst affiliate managers.

Best: Tellpoker
Worst: FullTiltPoker

Best support i can say Potraiser - I know this thread is not for this, but they deserve it. Especialy Linus. This guy has been fixed all my problems and problems that my players have with timeframe not more than 5 mins for 3 months+.
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Old 04-21-2010, 04:29 PM   #13
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Re: Best/worst affiliate managers.

Quote:
Originally Posted by silver18 View Post
Best: Tellpoker
Worst: FullTiltPoker

Best support i can say Potraiser - I know this thread is not for this, but they deserve it. Especialy Linus. This guy has been fixed all my problems and problems that my players have with timeframe not more than 5 mins for 3 months+.
Full Tilt Poker doesn't provide the rake back - whom is the Rake Back provider? The affiliate?
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Old 04-22-2010, 06:26 AM   #14
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Re: Best/worst affiliate managers.

FutureInsights,

FullTilt transfer you the revnue share and then you can keep it or to transfer capped rakeback - 27% to your players.
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Old 04-22-2010, 12:17 PM   #15
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Re: Best/worst affiliate managers.

Quote:
Originally Posted by silver18 View Post
FutureInsights,

FullTilt transfer you the revnue share and then you can keep it or to transfer capped rakeback - 27% to your players.
Actually, Full Tilt Poker pays the rakeback on behalf of big rakeback affiliates weekly.

Regards,

Tim
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Old 04-22-2010, 12:54 PM   #16
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Re: Best/worst affiliate managers.

Worst:Purple Lounge,

Best:No comments equal.
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Old 04-22-2010, 12:58 PM   #17
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Re: Best/worst affiliate managers.

wow.

Surprised to hear that Purple Lounge is named for bad reasons.

Do you mean regarding the site in general or just particular affiliate manager?
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Old 04-22-2010, 01:08 PM   #18
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Re: Best/worst affiliate managers.

I can't seem to understand that you say that Purple lounge is the worse?

Did you have a really bad experience or?

Cause i have nothing but good words to say about them

So please enlighten us.
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Old 04-22-2010, 01:13 PM   #19
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Re: Best/worst affiliate managers.

Well, too me these is a bogus thread, cause it all depends on who you are and some one time experiences.

Really, I have nothing but good things to say about Heypoker and Purple Lounge. Both sites are really helpful, replying fast and know what they are talking about.

Yeah, if people are going to throw mud at others, please state some reasons...

I believe, that PokerNordica, Purple Lounge, Heypoker, Mermaid, Fortune, Classic - has a good affiliate support, but the reason being that I have a relationship to these people.
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Old 04-22-2010, 01:32 PM   #20
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Re: Best/worst affiliate managers.

Quote:
Originally Posted by fissehans View Post
Well, too me these is a bogus thread, cause it all depends on who you are and some one time experiences.
OK, as an example...

I would give huge praise to Callie at Purple Lounge.

She always answers emails promptly and efficiently, usually with 30 mins during normal office hours.

Any player problems have been dealt with as fast as I would expect and she is also available on MSN every day too.

If all affiliate managers operated this way, my job would be a lot easier.

I would praise Purple Lounge as a whole, as I am extremely pleased with the site, but I wanted to single out particularly good service from this individual.


On a negative side.

I recently joined RPM as an affiliate and have sent an email 3 times in the last 10 days to the affiliate support section.

The 3rd effort got a response, but only in as much that it was being passed to somebody else and THAT was only after I PM'd RPMSeth on their sponsored thread.

I'd also like to comment on Mansion Poker but i'll have to wait until one of the FIVE emails i've sent in the last 6 MONTHS ever even get a response!!!
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Old 04-22-2010, 01:51 PM   #21
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Re: Best/worst affiliate managers.

Quote:
Originally Posted by TBR View Post
OK, as an example...

I would give huge praise to Callie at Purple Lounge.

She always answers emails promptly and efficiently, usually with 30 mins during normal office hours.

Any player problems have been dealt with as fast as I would expect and she is also available on MSN every day too.

If all affiliate managers operated this way, my job would be a lot easier.

I would praise Purple Lounge as a whole, as I am extremely pleased with the site, but I wanted to single out particularly good service from this individual.


On a negative side.

I recently joined RPM as an affiliate and have sent an email 3 times in the last 10 days to the affiliate support section.

The 3rd effort got a response, but only in as much that it was being passed to somebody else and THAT was only after I PM'd RPMSeth on their sponsored thread.

I'd also like to comment on Mansion Poker but i'll have to wait until one of the FIVE emails i've sent in the last 6 MONTHS ever even get a response!!!
I totally agree with you on Callie, but its not only her. The rest of the team is great aswell. And I cant remember anything negative atm. Theres been some miscommunications, but thats all. Ofcourse these will happen, when english isnt my native tongue etc etc.
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Old 04-22-2010, 02:24 PM   #22
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Re: Best/worst affiliate managers.

Quote:
Quote:
Originally Posted by TBR View Post
OK, as an example...

I would give huge praise to Callie at Purple Lounge.

She always answers emails promptly and efficiently, usually with 30 mins during normal office hours.

Any player problems have been dealt with as fast as I would expect and she is also available on MSN every day too.

If all affiliate managers operated this way, my job would be a lot easier.

I would praise Purple Lounge as a whole, as I am extremely pleased with the site, but I wanted to single out particularly good service from this individual.


On a negative side.

I recently joined RPM as an affiliate and have sent an email 3 times in the last 10 days to the affiliate support section.

The 3rd effort got a response, but only in as much that it was being passed to somebody else and THAT was only after I PM'd RPMSeth on their sponsored thread.

I'd also like to comment on Mansion Poker but i'll have to wait until one of the FIVE emails i've sent in the last 6 MONTHS ever even get a response!!!
Quote:
I totally agree with you on Callie, but its not only her. The rest of the team is great aswell. And I cant remember anything negative atm. Theres been some miscommunications, but thats all. Ofcourse these will happen, when english isnt my native tongue etc etc.
+1
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Old 04-22-2010, 04:41 PM   #23
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Re: Best/worst affiliate managers.

Quote:
Originally Posted by TBR View Post
I recently joined RPM as an affiliate and have sent an email 3 times in the last 10 days to the affiliate support section.

The 3rd effort got a response, but only in as much that it was being passed to somebody else and THAT was only after I PM'd RPMSeth on their sponsored thread.
Hey there,

I've personally received your e-mail and am responding to you today. We had a small issue with our affiliate e-mails which have since been fixed. I apologize for the inconvenience there, it won't happen again!
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Old 04-23-2010, 06:19 AM   #24
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Re: Best/worst affiliate managers.

Quote:
Originally Posted by RPMSeth View Post
Hey there,

I've personally received your e-mail and am responding to you today. We had a small issue with our affiliate e-mails which have since been fixed. I apologize for the inconvenience there, it won't happen again!
I can confirm, email received and it is an extremely helpful one too, rather than the stock one sent out to new affiliates.

Hopefully this will lead to good things.

Thanks again
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Old 04-23-2010, 05:08 PM   #25
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Re: Best/worst affiliate managers.

I have one more addition: POTRAISER.

I got in touch with them the other day, hearing what they could offer my site etc. and their service was really incredible. Quick answers, nice deals, and those who have signed up on potraiser and had some problems they solved immidetly. So thumbs up from here
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