Quote:
Originally Posted by ROADHEAD
Also I just checked my account and some of my bonus dollars dissapeared, I emailed support and they said they just made a new rule that bonus dollars expire after 90 days, I said why wasn't I warned and they said you should check our website more often. **** them idiots.
Yeah, here's what I dealt with from them Enjoy the unedited chat log, and note the poster's increasing disillusionment/rage:
Martin: Thank you for contacting our Support Department, this is Martin, how may I help you?
you: Hi there. I'm wondering what happend to my bonus dollars. I had about 400.
Martin: Can you please provide us with the registered email address?
you: Should be ******@****.***
Martin: one minute please
you: Sure thing sir.
Martin: I'm sorry for the delay. I'll be right with you.
you: No problem
you: These things happen
Martin: According to our terms and conditions, bonus dollars expire 90 days after they were credited. For this reason, we have removed 472.91 BDs from your account since they exceeded this period of time.
you: Ah. When did this change?
you: Because those bonus dollars were sitting for much longer than 90 days.
Martin: We have made very few changes to our terms and conditions over the years, but from time to time business considerations require that we review our promotions and make change.
you: Hmm... well, I'm most disappointed, and will certainly not be reloading in the event that I am denied those 472.91 dollars.
you: It's one of the reasons that I reccommend UB to my fellow live players: That bonus dollars do not expire.
Martin: Please keep in mind that at UltimateBet you can release your bonus dollars in a very easy way. Unlike many other sites, we offer credit towards releasing pending bonus funds for tournament play, especially since many of our players prefer this type of action so this is an advantage our players have.
you: Yes. I play limit cash games primarily, however.
you: And having to pay 30 cents in fees, which amounts to putting 3.30 at risk, to release two points, when 100 is required to release 5 dollars, means that I have to put at least $165 at risk to release five dollars.
you: So, though your temporary, graduated vig discount of one-third is appreciated, it is by no means my preferred method.
you: Further, it is tangental to the fact that when I received those bonus dollars, bonuses were perpetual.
you: At best.
Martin: releasing bonuses may appear to be difficult, once you distinguish between the different tables, SnGs and tournaments that award points faster, bonuses can actually be released in the specified period without any trouble.
you: Again, that's not relevant to the concern I came to you with Martin, though it is helpful advice for the future. I structured my play around a perpetual bonus which has been rescinded. That does not strike me as perpetual.
you: That strikes me as something I'll be posting to twoplustwo.com
Martin: unfortunately, the bonus money cannot be credited back to the account.
you: Not that you shouldn't feel free to change the rules going forward, but rather you're failing to honour your past committments.
Martin: these are new rules and there were applied to all of the customers
you: And why can't that be done, may I ask? Is it beyond the ken of your programming staff? I'm aware that they can do some imressive things.
Martin: that wouldn't be fair for the other players that were also affected by the change
you: At any rate. I should like to be credited my bonus money, as UB offered me a perpetual bonus.
you: And they should honour it.
you: What would be fair for the other players is that the money offered should be credited again. Any new bonuses could easily be set to expire within 90 days.
Martin: according to our user agreement, We reserve the right to cancel, change or substitute the rewards or the Program at any time with or without notice. Required point levels to redeem rewards are subject to change with or without notice.
you: Of course. So all terms and conditions apply until you decide that they do not, essentially.
you: When I went to the cashier page and saw my bonus money sitting there, it did not have an expiry date attached to it. I was, thus, under the reasonable impression that nothing had changed.
you: One other question: Is a player who wins their way into the WSOP via your steps tournament required to wear Ultimate Bet merch at the table?
Martin: no
you: Well, thank you for answering my questions to the best of your ability Martin. I hope your room enjoys its continuing bad publicity, which, I imagine is little fault of yours.
you: Enjoy your ensuing e-famy