Wife's Facebook Account Hacked - Computer Technical Help

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Wife's Facebook Account Hacked

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05-12-2019 , 03:09 PM

Numbnutlow

grinder

Join Date: Nov 2017 Posts: 429

My wifes Facebook was hacked and got shut down. She called and was told that it was through a gambling website, I guess our firewall was down or expired so they wont reopen it. Any one have this problem and any advice?

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05-13-2019 , 03:45 AM

Bobo Fett

Carpe Diem

Join Date: May 2006 Posts: 56,896

If it were me, I'd be asking what "through a gambling site" means. That doesn't make a lot of sense to me, nor does "I guess our firewall was down or expired so they wont reopen it".

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05-13-2019 , 06:25 AM

Josem

human chemical weapon

Join Date: Jan 2007 Posts: 18,190

Numbnutlow,

Many of the claims in your post do not make sense without more details.

Your post suggests that she called Facebook. I did not know that Facebook offers phone support, but maybe if it is a business account, that is possible.

You should consider explaining the situation in more detail. I suggest stopping and re-reading what you write before you publish it, so that someone who doesn't know your background/details/etc. can follow it.

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05-13-2019 , 09:57 AM

Numbnutlow

grinder

Join Date: Nov 2017 Posts: 429

Quote:

Originally Posted by Josem

That was all the info I had at the time. The phone number was the hackers it turns out.
I was trying to find out if anyone else had the same thing happen, I guess not. I didnt make sense to me either, why i threw a life line out so to speak. There wasnt much more to explain......

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05-13-2019 , 11:27 AM

owster

old hand

Join Date: Aug 2009 Posts: 1,430

Quote:

Originally Posted by Numbnutlow

That was all the info I had at the time. The phone number was the hackers it turns out.

I was trying to find out if anyone else had the same thing happen, I guess not. I didnt make sense to me either, why i threw a life line out so to speak. There wasnt much more to explain......

This just raises more questions. How did you find the hacker's phone number?

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05-13-2019 , 11:40 AM

Josem

human chemical weapon

Join Date: Jan 2007 Posts: 18,190

Numbnutlow,

That sounds like a total train wreck. I hope that you are able to somehow mitigate the damage.

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05-13-2019 , 09:31 PM

Numbnutlow

grinder

Join Date: Nov 2017 Posts: 429

Quote:

Originally Posted by owster

This just raises more questions. How did you find the hacker's phone number?

They sent it to use disguised as facebook.....they had us going until they asked my wife to buy firewall software from Wallmart for 1,100 bucks lol. She hung up on them and we started changing passwords and set up new security. We got back into her Facebook, but we still are not sure if we are in the clear. Will take the computer in to see what we can do or what they can find.

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05-14-2019 , 12:06 AM

Bobo Fett

Carpe Diem

Join Date: May 2006 Posts: 56,896

So if I'm understanding this correctly, a thread title change would be in order since the FB account actually wasn't hacked through a gambling web site - do I have that right?

Edit to add: Actually, I'll start by moving this to CTH as I think you have a better chance of getting help there. I'll let Josem decide if there should be a title change, to avoid confusion for others.

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05-14-2019 , 03:49 AM

Josem

human chemical weapon

Join Date: Jan 2007 Posts: 18,190

Numbnutlow,

You should:

a) consider getting expert local advice, in person, from someone you trust
b) consider every account on that computer compromised and untrustworthy until you do (a)

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05-17-2019 , 01:17 AM

#10

startedfromt

newbie

Join Date: Mar 2017 Posts: 19

Quote:

Originally Posted by owster

This just raises more questions. How did you find the hacker's phone number?

Some people phone number is listed on their Facebook profile.

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06-07-2019 , 12:50 PM

#11

Rezyshyman

newbie

Join Date: Jun 2019 Posts: 46

How did this turn out? Activate 2FA, use an authenticator instead of SMS verification, and be wary of emails that might be phishing. I can imagine that this was all very stressful while it was happening.

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