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Old 08-30-2017, 10:10 AM   #1
Join Date: Aug 2017
Posts: 1
Angry Cant use pokertracker 4- NO SUPPORT FROM ADMIN

So.... I purchased PT4 and i am so confused about the postgrSQL.

I am very competent when it come to computers normally but this has me stumped.

I have read through the troubleshooting pages and tried anything and everything and still I just get error message after error message.

I have messaged support and they basically regurgitated the troubleshooting page, so I do not know where to go from here.

I have completely removed Pt4 and postgrSQL several times over and reinstalled.

I have tried different passwords they've suggested.

I have tried different ports.

I have tried creating new database in pgadmin

help anyone ?
came2conquer is offline   Reply With Quote
Old 08-31-2017, 04:02 AM   #2
Join Date: Apr 2011
Posts: 2,839
Re: Cant use pokertracker 4- NO SUPPORT FROM ADMIN

Why pokertracker didn't give you support?

At several of my jobs I've had to do tech support for users. I was more likely to work on problems where I had some chance of success.

But if someone said I have a computer, I did something, I got an error message over and over again (or maybe different messages, that's not clear either), I tried lots of stuff, they haven't given me one bit of useful information I could use to help them. So I normally just ignored them.

Here's how to ask a question:
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Old 09-01-2017, 04:05 AM   #3
thunderbolts's Avatar
Join Date: Aug 2008
Posts: 3,466
Re: Cant use pokertracker 4- NO SUPPORT FROM ADMIN

Two things:

1. if you don't tell people what the errors are, they can't help.

2. there is a dedicated PT4 support thread. It's sticked in the Commercial Software forum. Ask your question there (but include all details else you still won't get any help however much they want to help you).
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