At several of my jobs I've had to do tech support for users. I was more likely to work on problems where I had some chance of success.
But if someone said I have a computer, I did something, I got an error message over and over again (or maybe different messages, that's not clear either), I tried lots of stuff, they haven't given me one bit of useful information I could use to help them. So I normally just ignored them.
1. if you don't tell people what the errors are, they can't help.
2. there is a dedicated PT4 support thread. It's sticked in the Commercial Software forum. Ask your question there (but include all details else you still won't get any help however much they want to help you).
