Hello Before you start my complaint, I will show you an example.

Imagine you with a scratch card where the awards are:

$ 0.50 / $ 1 / $ 2 / $ 10 / $ 5000

When you start to Scrape the first number that appears is "5" what would your reaction be? knowing that the only award that could appear was 5,000. a cold in the belly leap of happiness, yes why not, it was what happened to me, but the joy turned into frustration soon after when the Prize was revealed ($ 5!) Oops! but this Value does not exist in the correct reward table when I reported it to PS support. the same said the table presented by min was not the table linked to my account and still wanted to know how I had gotten that table presented, I got the impression that the support assistant thought I would be forging that .

because well in the next emails according to the ps may have occurred a small error of application and was asked to print from my screen, everything forwarded correctly, in the following emai another assistant said that it was not possible to validate post table was not visible, but at this moment I had already made some videos of the account proving that in fact it was rather the table presented that was linked to my account, after sending these videos I did not receive any other return of the support

According to the support, this table was not a table linked to my account and could not be validated because my star ID does not appear, but the date 14/09 at 17:14 was enough to prove the link, it is in the history Where were the $ 5 credited!

disappointed with the support of pokerstars, 55 hours without any return, after I sent the video, proving the veracity of the screen, this a total neglect with me.

lack of respect, 9 years of pokerstars customers, had to prove that I was telling the truth, after I sent everything that was requested, I do not receive any return of the 3 day support