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Pokertracker4 Invalid Time error

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01-02-2020 , 06:18 AM

kanos06

newbie

Join Date: Apr 2019 Posts: 16

Hi guys, i have a little problem!
It's new year and since that my Pokertracker4 does not work!
When i doubleclick on it there is an error:

Your computer's clock is set incorrectly. Please adjust it to the actual date and time and restart Pokertracker

What sould i do with this? How can I fix it?
Before 2020.01.01 it worked.
My timezone is UTC+1(Budapest, Prague, Bratislava, ecc.)

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01-02-2020 , 09:42 AM

fozzy71

Carpal \'Tunnel

Join Date: Mar 2007 Posts: 38,193

You are posting int he wrong forum/thread. You should post in their commercial software forum support thread.

..

Quote:

Originally Posted by PokerTracker

PokerTracker v4.15.16 and below has a bug which prevents PokerTracker from starting once the year is 2020. This code was written over 10 years ago and we completely forgot about it.

We have just released an emergency fix as v4.15.17 to resolve the issue and can be downloaded and installed via the link below:

https://www.pokertracker.com/products/PT4/download.php

- Derek

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01-03-2020 , 01:39 AM

daveh07

Pooh-Bah

Join Date: May 2008 Posts: 3,950

Did the update and now it doesn't show the hud and prior it worked just fine.. makes me think its something to do with PT4 update

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01-03-2020 , 08:39 AM

fozzy71

Carpal \'Tunnel

Join Date: Mar 2007 Posts: 38,193

Quote:

Originally Posted by daveh07

Did the update and now it doesn't show the hud and prior it worked just fine.. makes me think its something to do with PT4 update

Quote:

Originally Posted by fozzy71

You are posting int he wrong forum/thread. You should post in their commercial software forum support thread.

..

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01-04-2020 , 09:01 PM

NatSel

enthusiast

Join Date: Jan 2011 Posts: 93

Having the same problem. will check out the thread.

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01-05-2020 , 07:31 AM

fozzy71

Carpal \'Tunnel

Join Date: Mar 2007 Posts: 38,193

Quote:

Originally Posted by NatSel

Having the same problem. will check out the thread.

If you have the same problem as the OP you just need to update to the latest PT4 version - https://www.pokertracker.com/products/PT4/download.php

If that doesn't help, or you have other issues after updating, then you need to post in their thread so their paid support staff can assist you.

I don't actually use PT4 myself, as I work for HM3, but PT4 is owned by the same company so I follow their thread/issues as much as I can.

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