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Old 04-21-2007, 06:13 PM   #1
Fingerswinger
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ongame software tortures my harddrive

i had this problem with the pokerroom client and the eurobetpoker client (both ongame network, so basically the same software):

after each played hand it writes statistics to a file (using sqlite database). this writing is accompanied by enormous harddrive noise for about three seconds. it sounds like it would write a ton of data. when i multitable, it makes me go insane and i fear my harddisk will break after just a few weeks of this.

somehow the problem was not always there, when i reinstalled it earlier (a few months ago) it went away (only very moderate harddisk noise, like one would expect). but recently i installed windows and the poker client from scratch and now the noise is back. i can't get rid of it by reinstalling this time...

anybody knows what might be the problem?
any help would be greatly appreciated.
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Old 04-21-2007, 09:37 PM   #2
TKWest
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Re: ongame software tortures my harddrive

Its the same for me - makes it difficult to play there

I tried setting PT to import hands every 5 minutes, 3 minutes , 1 minute etc but that did not make any difference
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Old 04-22-2007, 02:10 AM   #3
4thstreetpete
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Re: ongame software tortures my harddrive

I don't have this problem but you guys could try emailing Ongame about the software issue. Tell them it's making you not want to play there. We need more people telling Ongame that their software sucks. It's amazing how horrible it is compared to every other site out there.
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Old 04-22-2007, 07:29 AM   #4
Dr_Chris
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Re: ongame software tortures my harddrive

2-part solution,

Firstly defrag your harddrive often, the ongame handhistory DB gets ridiculously fragmented, several thousands fragments makes retrieval slow.

Secondly, either start a new database in the client or reset the current one with PT when you reach 5k hands or so.


Hope this helps
Chris
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Old 04-22-2007, 08:14 AM   #5
PaulG
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Re: ongame software tortures my harddrive

I agree. Reset the database in PT or start a new database in PT.
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Old 04-22-2007, 10:00 AM   #6
Fingerswinger
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Re: ongame software tortures my harddrive

4thstreetpete:
i have e-mailed support about the software - but i doubt anything will change...

chris / paul:
fragmentation isn't an issue, the software and database are new and clean.
also the problem isn't PT related (i use pokeroffice btw), it's the poker-clients own statistcs writing function (using sqlite). it doesn't matter if i have pokeroffice running or not.

but thanks for the hints nonetheless
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Old 04-23-2007, 05:28 AM   #7
OngameClassic
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Re: ongame software tortures my harddrive

Hi Forum,

Whenever a technical issue like the one discussed above is brought up on 2+2 it gets picked up and is reported directly to the head of development.

Since our Ombudsman Service is yet to have a proper "home" (under construction) it is a bit hard for us to provide feedback on them though. Once everything is set-up the distance between you the players and them the actual developers will shrink to being almost a direct input.

We, the Ombudsmen, are greatly appreciative of your willingness to dicuss technical oddities so we can bring them forward.

This might be the dumbest suggestion ever, and for this particular "bug" we will attempt to provide a proper answer from the devs once we have it, but does it help if the internal stats functionality is turned off?

For now,

The Ombudsman
Ongame Network
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Old 04-23-2007, 09:22 AM   #8
Fingerswinger
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Re: ongame software tortures my harddrive

hi ongameclassic

that's good news.

about turning off the internal stats function:
it doesn't work. the tick in front of "Enable Statistics" won't disappear.

when i quickly looked at some of the configuration files i noticed that there seems to be an "old" and a "new" statistics functionality. might the new one have introduced this issue?

looking forward to a solution / update,

fingerswinger
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Old 04-23-2007, 08:24 PM   #9
ADK
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Re: ongame software tortures my harddrive

i have the same problem. really puts me off playing at ongame. takes ages to load up tables after a while, the hand historys suck and the client can be so laggy at times
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Old 04-24-2007, 02:50 AM   #10
OngameClassic
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Re: ongame software tortures my harddrive

Great input Fingerswinger and ADK. Devs always want additional information in order to be able to more easily to track down the problem. This should certainly do the trick.

For now,

The Ombudsman
Ongame Network
ombudsman@ongamenetwork.com
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Old 04-24-2007, 06:35 AM   #11
PaulG
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Re: ongame software tortures my harddrive

OngameClassic,

When we be able to suggest additional or improved functionality for the Ongame software? I'm sure myself and others have a huge list of items that would make the poker room much better:

eg:
- Hand histories for Sit N Gos and Tournaments stored on the local HD
- Rebuying into cash games without having to sit out to access the cashier
- to easy to accidentally click the 'Leave' button or 'X', which has no confirmation
- to resource intensive
- bets sometimes 'graphically' remain on the table after a hand is finished and into the next hand making it confusing to work out the action

Thank you
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Old 04-24-2007, 10:41 AM   #12
OngameClassic
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Re: ongame software tortures my harddrive

Hi PaulG,

Once the Ombudsman Service has a permanent home as previously described, discussing features, enhancements and even mods and scripts will become an important part of that service.

Then we will also be able to better present to the poker playing community lists of the things we think needs improving and allow anyone interested in such topics to have say through polls, competitions etc.

Believe me, we are not holed up here thinking we have developed the software of all poker software for our partners. Inventiveness, for good and bad, has always been a key feature in the things we are designing for the future, but for us it is also about looking back and pick up the bits that should have been implemented long ago.

More information about this service will surface as we come closer to estimating a proper launch date.

For now, you can always reach Ongame Network by e-mailing ombudsman@ongamenetwork. Just keep in mind that we do not deal directly with any player-related matters and only bring such matters that we find urgent through to our partners and make sure they abide by the customer service standards we require.

Cheers,

The Ombudsman
Ongame Network
ombudsman@ongamenetwork.com
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Old 04-24-2007, 10:47 AM   #13
ADK
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Re: ongame software tortures my harddrive

sounds good
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Old 04-24-2007, 03:10 PM   #14
Jukep
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Re: ongame software tortures my harddrive

I'm not convinced that disabling statistics has any positive effect on this problem. Today I swithced stats off before starting to play, and the client was even more sluggish than usually.

The more tables, the worse it gets. I can just barely play 4 tables now, as before playing even 6 was no problem at all. Nowadays adding a 5th table practically freezes the client.

I hope this gets fixed soon, as it makes playing long sessions quite uncomfortable.
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Old 04-24-2007, 05:35 PM   #15
uffda
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Re: ongame software tortures my harddrive

My main problem with Ongame software is that it's such a huge resource hog. (And it's got nothing to do with the statistics function, I've tried turning it off but the software is still a resource hog.) On my old computer this would result in lags and other problems, my current computer can mostly handle it, but its still a major annoyance with the fan going full throttle.

I also really hate having to sit out to rebuy. There's loads of other smaller problems with the software, but if Ongame could fix the sit out to rebuy and the resource issue it would make a world of difference.
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Old 04-24-2007, 07:12 PM   #16
4thstreetpete
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Re: ongame software tortures my harddrive

OngameClassic,

It is nice to see an Ongame rep make an appearance here on 2+2. For a while now I really thought they just don't care as issues with software issues have been discussed to death here. This is a big step and I'm looking forward to the changes for the future on Ongame.

If you haven't already please read this thread previous Ongame bugs thread please do as I believe some of the issues are very urgent. Like for example, tables disappearing out of thin air while playing, small blinds being missed, slow and unresponsive software. These things are crucial and do cause very serious players to not play there (myself included). Thank you.
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Old 04-25-2007, 05:51 AM   #17
OngameClassic
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Re: ongame software tortures my harddrive

Hi again,

"I also really hate having to sit out to rebuy."

A feature definitely within the "should have been implemented log ago category" mentioned above.

One of the reasons why certain bugs tend to appear is of course that some of you 2+2 players use our software in combination with certain 3rd party applications or mods that we may have problems testing the effect of.

So one thing that will be great by having a direct input channel for you guys to report any bugs you may encounter is that it will be easier to provide out devs with any additional information that they may require in order to efficiently recreate and correct such bugs.

In the case of the tortured hard drives, one of the lead developers have asked if it would be possible to attain a copy of a player database afflicted by this problem.

The exact instructions are as follows:

"Could you please send us your statistics database. It is located under *pokersitename*\Resources\Databases\. The database is called (your user name)Statistics.db."

If one of you is willing to provide us with such a file it can be sent to obudsman@ongamenetwork.com.

A potential solution was also provided to us and goes as follows:

"If you have problems disabling the statistics logging, this solution may help:

Please delete your settings file located here: *pokersitename*\Resources\Pigs\. The file is called (user name).pig. There may also be a file called '.pig', please delete that one too."

Most bug threads that appear on 2+2 are monitored by several parties and hopefully the new Ombudsman role will faciliate the process of us actually responding better to the software complaints we receive.


For now,

The Ombudsman
Ongame Network
ombudsman@ongamenetwork.com
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Old 04-25-2007, 08:54 AM   #18
Fingerswinger
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Re: ongame software tortures my harddrive

ombudsman: i just sent you my statistics file.

the trick with deleting the settings file (username.pig) doesn't work. at first it seemed like i had successfully removed the tick in front of "Enable Statistics", but as soon as i scroll over it with the mouse (without clicking it) it reappears.
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Old 04-25-2007, 05:53 PM   #19
4thstreetpete
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Re: ongame software tortures my harddrive

OngameClassic,

Is there any chance in the future that the software won't be written in Java (or whatever it is). I think this is the major issue that is causing a lot of these bugs. I would like Ongame to have resizable tables in the future but I can't see that happening with the current state of the software.

And yes, the "sit out to rebuy" sequence is quite possibly the most poorly thought out design setup in the history of poker sites.
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Old 04-26-2007, 03:33 AM   #20
OngameClassic
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Re: ongame software tortures my harddrive

--> Fingerswinger

The database file has been delivered. Hopefully a solution can come out of it. Thank you for taking the time to send it to us.

--> 4thstreetpete

Without going out on a limb bere I think it is fair (and well.. safe) to conclude the following:

Providing a non-download dependant option of play = Sacred.

Using Java for that purpose = Not necessarily Sacred.

Bear in mind that we provide our operators with two different sets of software. Java based for browser play and a C++ based (I believe) downloadable client.

How we choose / have chosen to go about it in the future is a dicussion that will have to wait for now.

Keep bringing these issues up people. Believe us when we say these threads are being read - and often hearing it directly from the end-user packs more punch than a hundred internal meetings about a certain topic ever will.

Cheers,

The Ombudsman
Ongame Network
ombudsman@ongamenetwork.com
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Old 04-26-2007, 06:49 AM   #21
Abramovic
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Re: ongame software tortures my harddrive

I have a problem with the statistics. I will often delete the statistics file manually, but recently (last month or so), Eurobet creates other stastitics files like "MyNameStatistics019310247" where "MyNameStatistics" would be the original statistics file. I think this means that PAHUD/PT no longer work well at all.

Any way I can fix this?
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Old 04-26-2007, 03:00 PM   #22
ADK
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Re: ongame software tortures my harddrive

Quote:
I have a problem with the statistics. I will often delete the statistics file manually, but recently (last month or so), Eurobet creates other stastitics files like "MyNameStatistics019310247" where "MyNameStatistics" would be the original statistics file. I think this means that PAHUD/PT no longer work well at all.

Any way I can fix this?
mine does that too, i just select all stat files and import them into PT/Pahud.. works fine.. just a bit of a hassle.
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Old 04-26-2007, 11:20 PM   #23
PaulG
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Re: ongame software tortures my harddrive

The "Great Contributed Player Point Update" was the update that causes the statistics file to be renamed. My file was renamed, "statistics.db", instead of "usernamestatistics.db" after that update was applied.

I had to 'choose a new statistics file' in the client and delete statistics.db for my usernamestatistics.db file to start working again.
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Old 05-09-2007, 06:01 AM   #24
MakeMuuney
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Re: ongame software tortures my harddrive

I have severe Problems running PT+PAHUD with Ongame as well. A few Hands are not imported during the timer but after i restart PT and click Start Timer, new Hands will show up in the Database.
PA HUD doesn't display statistics as accurate as other sites do, probably due to the lack of hands in PT.
The software is slow. I have Problems 4-Tabling and oppening new tables.

How is the launch going along? Are there gonna be any changes soon?
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Old 10-15-2007, 03:51 PM   #25
SzS
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Re: ongame software tortures my harddrive

You should seriously consider to rewrite your Client!!!!

This is getting a bigger and bigger [censored] every time and now it is simply BAD. This is a laggy ,resource and harddrive killer [censored] more and more.

Your Client now the worst in the industry!!!
I hope you proud of that.

I never thought that there can be a worse client than the Boss Media but ,no you prove me I am wrong.
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