Quote:
Originally Posted by Urbankidd
Link didn't really help .... Hopefully i will find a way to fix this
Email the answers from the link to us in support and we will help you to fix it.
Quote:
Originally Posted by fozzy71
If we can't solve it from the answers you provide, and the config file you send, we can schedule a remote support session to help you fix it. I would actually like one of our remote support techs to see this problem first hand so we know what to tell other customers that have this problem in the future.
Please email
hm2support@holdemmanager.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module -
http://www.holdemmanager.com/teamviewer. Please let us know what time zone you are in and what time/days are convenient for you.
Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
1 - Make sure you have updated your windows using the "Windows Update" feature
http://www.update.microsoft.com/wind...&&thankspage=5
* - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).
2 - Make sure Holdem Manager is updated to the latest version
http://www.holdemmanager.com/store/d...ds-manuals.php
3 - Please make sure you have access to a good connection, we cannot provide support on really slow connections
4 - Please allow us full access otherwise it slows down the speed at which we can fix the issue