Originally Posted by Mason Malmuth
. .................................................. ...............Date: September 24, 1981
.................................................. ................Mason S. Malmuth
.................................................. ................33895 Silver Lantern
.................................................. ................Apt. 8
.................................................. ................Dana Point, CA 92629
Ronald Reagan
President of the United States
Washington, D.C.
Dear President Reagan:
Today I received a letter from you asking for my support. Well, I plan to give that support in two ways. First, by making a small contribution (I will return this in the "1981 GOP Victory Fund" envelope) and second, by writing this letter. In what follows it will probably sound like I am stating facts without always offering proof. I know that this is weakness in my argument, but please suffice it to say that I am quite sincere in what I write.
Perhaps, I should start by telling you about myself. I was born in Florida, almost 30 years ago, attended VPI, where I received a masters degree in mathematics and have been working for the United States Census Bureau for the past six years. I am single, participate in sports, and enjoy life very much.
Currently, I am Chief of the Quality Assurance Section at the Laguna Niguel Processing Office of the U. S. Census Bureau in Southern California, and have had as many as 700 people working for me. Often, I am asked if government is as bad as "everyone says." The answer is a definite yes. Below, I will attempt to describe the problems (as perceived by myself) and suggest possible solutions.
The first problem is Personnel. They are not responsible to anyone except themselves. Consequently, instead of helping when needed, all they do is protect themselves. The easiest way to do this is to do nothing, that way they don't make any mistakes that may come back to haunt them. Let me give some examples. With our large staff (of mostly temporary employees) many problem people are hired (no screening is done). But it is almost impossible to fire these people since they usually threaten grievance procedures and call their congressman. Consequently, we are stuck with many people who are not only incompetent, but quite disruptive. One partial solution that we use is to realize that Personnel will not do anything, i.e., they will not do anything against we, the managers, either. Consequently, I have had several "harassment" sessions in my office. The word "harassment" is used in exaggeration, but we have at times convinced some clerks that they were better off resigning than face the "sure" discipline that would "surely" come (even though it almost always surely does not come).
The other major Personnel problem is that they are on their own time schedule. For example, for a new project, approximately 200 clerks were recruited. But, we had no supervisors for them. Why? Well the supervisors are selected through a different means and our personnel specialist apparently had other things to work on. Consequent;y, we had to make our "lead" clerks "acting" supervisors. After doing this, I was counseled by our Personnel Department for misuse of our staff.
How do you solve this problem? Simple, make the Personnel Departments less independent. In fact, I would make them report to the people they work for. Perhaps this would create another set of problems, but I believe that the current set up is practically unworkable.
The next major problem I want to discuss is personnel quality. The government must have been good at one time, if not, we could not have gone to the moon, etc. However, that is certainly not the case now. I am not sure what brought in the first group of poor people, but what is not realized is how the system feeds on itself.
Let me describe what happens. Eventually, a few of these people rise to a high enough position where they can hire others. Do they hire good people? No, they do not dare! They might get shown up. Often, they are also able to find ambitious people who can not make it on their merits, but do make it by carrying out their bosses whims. Consequently, the job becomes "in office politics." If you are good, one becomes concerned with saving his/her reputation and neglects his/her job. If you are bad, one spends his/her time pointing out everyone else's problems, allies themselves with other people, and if possible, gets in on an "empire" where they can not be touched.
I am not sure how to cure the above problem but I do have two suggestions. First, jobs need to be more narrowly defined to fit the appropriate work. Let me give a specific example. Both my boss and I are "mathematical statisticians" and both have advanced degrees from legitimate schools. We are technically responsible to a branch of "mathematical statisticians" in Washington, D. C. (Headquarters) that contains people, which in my opinion, have only a minimum knowledge of statistics. (To be perfectly honest, I think our jobs were wrongly classified and people with my background are not necessary where I am at.) Consequently, our relations are terrible. Instead of working together, no one is kept informed, information does not change hands, no trust exists between the two sites, and intra-office politics is played with reputations at stake and "back stabbing common."
My other suggestion is to end "dual" grade positions. Again, let me be specific. In our office, a branch chief should be a grade 13. However, one position was filled as a 12/13, i.e., the person was hired as a grade 12 and promoted uncompetitively to a 13 after one year. This allowed one of the assistant program managers to select a very ambitious person at the 12 level who was willing (again in my opinion) to do almost anything to obtain the grade 13. Consequently, life was made miserable for many people, the overall objective of the job was lost, while currying personal favor was held in highest esteem, and other areas took defense against the oncoming steam roller while neglecting their original (and more important) duties. Finally, I have seen this dual/grade system work before. It may give an honest manager wider selection, but is too often abused by the devious manager to raise up their "cronies" at the expense of the "good" people.
The third problem that I would like to discuss concerns management technique. How do you meet a deadline or solve a problem in government? You hire more staff! Not only does this waste money, lose efficiency, and dilute staff quality, but it means that those managing now have more responsibility and often have their jobs reclassified to a higher level.
An interesting variation to the above theme (one in which I have personally experienced) is to keep certain groups, usually those that contain the good people understaffed while the other areas grow. This means that the understaffed area now gets overworked and their quality drops. Then the poor staff now points out how bad the good staff is and in-office politics again takes off.
Mr. President, I think I have written enough. Perhaps, one day I will write again and express my opinions on more general subjects, such as defense, schooling, the economy, etc. In any case, I am glad to see that a new philosophy is now present in Washington, and fully support your program to shift the burden from the public to the private sector.
Sincerely,
Mason S. Malmuth