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Old 12-06-2017, 01:15 AM   #326
MrAdvantage
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Re: SBR Discussion Thread (SportsBookReview / SBRForum)

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Originally Posted by PlayerPropKing View Post
I have called nearly every day for two months to speak to Brock and he's always in a meeting. On Friday, a customer rep picked up and said he would 100% be able to speak to me at 1PM. I called at 1PM and they told me "he's not in a meeting but he can't speak to you. He's working."
I have never met a “Brock” who wasn’t a d bag
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Old 12-08-2017, 05:49 PM   #327
PlayerPropKing
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Re: SBR Discussion Thread (SportsBookReview / SBRForum)

DSI Sportsbook Downgraded to D+
By SBR Friday, December 8, 2017

On November 27, SBR reported that a DSI Sportsbook player has had a balance of $23,832.17 in limbo since August 4. The player's account has been frozen for withdrawals since that time.

DSI's position is that the player is wagering on behalf of a third-party. The sportsbook has been unable to substantiate this claim. The player maintains that his account is his own and that he can speak for all wagers placed. SBR asked if he would be willing to be video interviewed on Skype; the player said he has no problem with this and shared his Skype username the same day.

A manager with DSI offered to place the $23,832 balance into an escrow account while the player's identity undergoes further verification. No time-frame has been offered on when or how this verification will be conducted. The industry standard is that when sportsbooks suspend accounts for allegedly being connected to other users — such as a player who was previously barred or limited — evidence is produced such as common wagers, IP addresses, or other material links that establish the flouting of house rules. No such evidence has been made available. A sportsbook is free to close an account for any reason whatsoever, but cannot withhold winnings based on hunches rather than facts.

SBR questioned the player on if he has knowledge of any friends who have DSI accounts or who may have placed wagers while at his home. The player said he knows of no otherDSI account-holders and maintains all wagers were placed by him from his home, where he has resided for the life of his DSI account.

DSI Player: "I really just want a hard set date as to when this will be resolved. It has been [4] months. I don't want to keep calling them and emailing you. I don't want to keep hearing the same old we are verifying your account, we are updating our system interface, etc. It's the same story from them every week."

He posted the details of his complaint at a sports betting message-board. Earlier today, a forum user responded to the thread that he has had a $11,000 balance in limbo for two months. SBR requested additional information from the player and is in the process of confirming the details of this latest complaint:

"I have been getting the same run around as you. Pretty much identical situation but for slightly less money. I’m owed 11k and have been trying to request a withdrawal for 2 months now. They wouldn’t give me any specific answers to my questions, just bs generic responses for weeks up until last week where they stopped replying to me completely," wrote the player.

A third complaint was shared from a player who reported that he has been waiting more than three weeks for a $1,500 payout. SBR is looking into this issue, and asks players in need of assistance with DSI to submit a sportsbook complaint form.

SBR cited complaint handling as one of the outstanding issues that have surfaced since the sportsbook went independent on July 9, 2017; DSI previously utilized the resources and services of A+ rated Bookmaker.eu. Due to the severity of the issues and the absence of evidence to support withholding funds, DSI's rating has been adjusted to D+.
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Old 12-08-2017, 05:51 PM   #328
PlayerPropKing
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Re: SBR Discussion Thread (SportsBookReview / SBRForum)

"A manager with DSI offered to place the $23,832 balance into an escrow account while the player's identity undergoes further verification."

I am checking now to see if SBR did take up DSI's offer to have the money put in escrow. Really hoping they did. Will update shortly.
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Old 12-09-2017, 01:38 PM   #329
Like
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Re: SBR Discussion Thread (SportsBookReview / SBRForum)

Damn, has a book ever gone from A+ to D+ that fast?? I love how they give them the plus too. Like what would it take to get that to a flat D.

Good luck man, that sounds horrible. Its brutal that they even feel like they can get away with something like this, never mind actually pulling it off. I didnt read the whole thread, what was your initial deposit? How long did it take you to run it up that high? Why didnt you start withdrawing sooner, like around 10k or so?

At least SBR is helping, whaatever thats worth these days. I was actually thinking of opening a DSI account since the pph game is a little light at the moment. I absolutely will not be doing so now and I hope someone from DSI sees this.
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Old 12-10-2017, 02:21 PM   #330
PlayerPropKing
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Re: SBR Discussion Thread (SportsBookReview / SBRForum)

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Originally Posted by Like View Post
I didnt read the whole thread, what was your initial deposit? How long did it take you to run it up that high? Why didnt you start withdrawing sooner, like around 10k or so?

I have deposited and withdrawn many times over the past 2 years playing with them. I had recently withdrawn on their new interface so that gave me some confidence to run it up to 24k and BookMaker who I called assured me that DSI was going to continue operating the same as before and vouched for them.
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Old 12-10-2017, 04:09 PM   #331
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Re: SBR Discussion Thread (SportsBookReview / SBRForum)

Side question

Are CRIS and Bookmaker the same?same interface and odds provider
different country jurisdiction
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