Quote:
Originally Posted by emerald1222
Just coming to warn other players (new account because forgot my pass and this is a new computer)
Do Not go to Pokerstars/betstars
The software is awful and full of bugs. I made over 100 bets all on soccer in the last month and have had a few problems:
- Some bets don't settle when the bet is won. even 30 hours after the event ended the bet is still pending so you have your money trapped.
- support ignores your emails and responds to 50% of them with pure nonsense like they think you are clueless.
- petty sure they start lowering the odds if they find a pattern in your bets.
- Once when I cashed out a bet, they paid me lower than the value offered without warnings.
- have to reload frequently because page wont load well
bet365 is better in almost every aspect. never bet on sportstars/pokerstars.
completely agree i have a pending bet since thursday. still waiting for my money. support responded with this. bet365 is simply the best imo too bad its not licensed anymore in my country.
support@pokerstars.eu
To
xxxxxx@yahoo.com Mar 4 at 6:03 PM
Hello xxxx,
We at PokerStars hope you're having a fantastic Friday!
We apologize for the delay in settling your bet. We are aware of the situation and all unsettled bets shold be settled by the end of today.
Once again we apologize for this inconvenience.
If you have any other questions or concerns please do not hesitate to contact us at
support@pokerstars.com .
Good luck in future bets xxxxx !
Regards,
Elliot
PokerStars Support
> __________________________________________________ _____
> From:
chili_request@yahoo.com
> Sent: 03/04/16 11:02:29
> Subject: TechnicalComplaints (.EUv2) betting
>
> hey i placed a bet yesterday the games are over. why is the ticket still in play?
support@pokerstars.com
To xxxxxxyahoo.com Mar 5 at 11:42 AM
Hello xxxxx,
Thank you for contacting BetStars.
As you are aware, we have been experiencing technical issues which are causing delays in the settlement of some bets.
We are working hard to resolve this issue and we aim to settle your bet as soon as possible. Unfortunately, we cannot provide you with a time frame for the settlement of your bet.
We apologise for the inconvenience.
Thank you for your understanding and patience.
Please let us know if you have any questions.
Regards,
Tom
BetStars Support Team
> __________________________________________________ _____
> From:
chili_request@yahoo.com
> Sent: 03/05/16 20:39:16
> Subject: Technical (.EUv2) Betting
>
> Hey . Any chance i can get my money before 17:00EET today because i would like to bet and theres no way in hell im depositing any more money after waiting 2 days for you guys to close a bet.