oh, found this in a notepad file called "funny chat which shows what scum bookmaker is"
Must be 6 digits long (numbers only)
Info at 15:40, Nov 28:
Thank you for choosing to chat with us. An agent will be with you shortly.
Info at 15:40, Nov 28:
You are now chatting with Joe.
You at 15:40, Nov 28:
hi, my betpoints were turned in to cash, but a mistake was made
Joe at 15:40, Nov 28:
Welcome to our Live Chat Department. My name is Joe. How may I be of assistance?
Joe at 15:40, Nov 28:
Hello XXXXX,
You at 15:41, Nov 28:
PIN XXXXXX
Joe at 15:41, Nov 28:
I will be more than glad to help you
You at 15:41, Nov 28:
i received 379 in cash but i should have received 569. i had 76,000 betpoints
You at 15:41, Nov 28:
see here please:
https://www.bookmaker.eu/loyalty-program-cashback
Joe at 15:43, Nov 28:
Just a minute.
Joe at 15:44, Nov 28:
The betpoints are exchanged at the lowest level.
Joe at 15:45, Nov 28:
There's no mistake on your Betpoint/Cash Balace.
You at 15:45, Nov 28:
yes, but exchanging them at the lowest level, when i was at a higher level is just the same as stealing them really
You at 15:45, Nov 28:
do you see why?
Joe at 15:46, Nov 28:
Yes.
Joe at 15:46, Nov 28:
Our apologies, however, our BetPoints program, Free Play & cash bonus offers are only for recreational customers. A review of your betting activity has identified your account as non-recreational, therefore, we can no longer offer you any promotions or bonuses.
You at 15:46, Nov 28:
i understand that of course
Joe at 15:46, Nov 28:
We are making an exepction giving you those Betpoints.
You at 15:46, Nov 28:
i am just asking for my points to be granted to me at the correct rate
You at 15:46, Nov 28:
i did earn them
You at 15:47, Nov 28:
i would like them to be converted properly
Joe at 15:47, Nov 28:
That is not going to happen. Please keep in mind that we state on our House Rules that the bonus points are not mandatory and we can banned from this program to anyone.
Joe at 15:48, Nov 28:
You got the Betpoints at the lowest rate.
You at 15:49, Nov 28:
thanks joe
You at 15:49, Nov 28:
nice company you work for
You at 15:49, Nov 28:
have a great day!
Joe at 15:49, Nov 28:
If that will be all for you today, please do not hesitate to contact us with any questions or concerns. We are happy to assist you.
Joe at 15:49, Nov 28:
If that’s all for now, remember you can always visit our ‘Help Center’ at:
https://get.bookmaker.help/hc/en-us or feel free to contact us again via chat.
If you need anything in the future, do not hesitate to ask for me, my name is Joe
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