Just got a call from my local room that they overpaid, specifically that I gave the cage 300$ in exchange for 500$ in chips.

MY ISSUE is that they won't show me the footage of me allegedly being overpaid? As of right now I got a call from the room, I'm not sure if they won't let me play unless I give them 200$ or not.

Has this happened to anyone before and does anyone have suggestions on how I should carry on as I will surely be approached by a cage supervisor as I go in to play tomorrow??

Pay them back the $200 you took.

I love that your issue is that they won't show you security footage. Your issue seems not to be ... "they are mistaken and I never got the extra $200" but that you don't feel you should return it unless you are satisfied that they can prove it was you.

But guess what if you got paid an extra $200 and they were able to figure out it was overpaid to you ..... they must have a reason to know it was you.

So give them back the money. Its the right thing to do.

Pretty simple. If they overpaid you, give them the money back. If they didn't overpay you, tell them to check the video again.

They won't show you the video so you can't figure out if there's a way for you not to be caught next time something like that happens.

It's only the right thing to do if it's the correct thing to do. I'm not paying someone $200 unless I have a good reason and an authority figure asking me for money is not a good reason.

You shouldn't need to be asked to give it back.

Sent from my SM-N910V using Tapatalk

OP did you notice that you had $500 in Chips?? If so, well, did you remember you gave them only $300? Or did you plan on buyng $500 in chips and accidently only give the folks $300? Need a little more info on what actually happened.

What is a good reason.

I'd say a good reason would be if you actually were overpaid. You guys seem to be assuming he was overpaid, but the thread title implies he was not.

Yes that might be case. However most folks would likely notice if they got nearly twice as many chips as they thought they were buying. Just was asking him to be a little more direct as to what he thinks happened. From the OP I read that the casino says/claims he recieved $500 in chips for only $300 in cash from him.

I'll jump into the assumption pool, looks like it's getting crowded.

I'll assume that they will take the approach that either you pay the $200, or don't play in that casino again. I believe it's their right to restrict you from the property, for that reason anyway (not discrimination).

Can you elaborate on what did happen, from your point of view?
What did you give them?
What did they give you?

Clarification: I always, I repeat, ALWAYS start my day at the day getting 500$ total. As far as I know, I had correctly given the cage 500$ that day. I DO believe the cage is wrong to believe that they overpaid me. For 1/3, I always get 300 red to sit and 200 green to put in my pocket so that I can auto top off.

I'm honestly not the best at tracking everything everyday, so I can't really check on my end if my numbers are wrong. If the room were to produce evidence that they overpaid me, such as the tape, I would happily give them to 200$. This is the only playable room in my area and I would obviously like to continue to play here with no issues.

I do not believe I was overpaid. I'm pretty OCD to be honest, had an improper exchange of money occurred I would've noticed immediately. I do believe the room is wrong to request money from me without evidence that an overpayment occurred.

The post clearly states "Casino WRONGFULLY accuses overpayment"

Come on guys lol

As simple as can be, I gave the cage 500 as I always do for a day of 1/3 play, I got 500 in chips as I always do. This exchange happened this Thursday. Get a voicemail today that the Casino thinks they overpaid me. I call back, talk to cage manager, he doesn't present an ultimatum but says the voicemail was so that "I was aware of situation if I were to be approached." I plan on talking to poker floor manager tomorrow as I arrive.

If they went to the trouble to look up your phone number and call you they must be certain. I really don't like the 'it's only $200 and it's the only playable room' but I'd give them the money if it were me.

Dude, are you being serious? You said your issue is they won't show you the footage of you being overpaid. That's one hell of a weird way of saying there is no footage of you being overpaid.

I think we all noticed that the thread title did not align with that wording.

Yeah, your posts scream guilt

I believe that I gave the cage 500$ for chips as I always do. Why should I just give someone money without proper evidence of me doing otherwise? How can one be proven guilty without evidence? I'm human, I could have very well accidentally given them 300 on accident, but how could I be proven I made a mistake without evidence?

Seems to me that would be a very difficult mistake for a cashier to make. I'm sure most overpayment mistakes are made when a player is cashing out, not buying in.

Hopefully you can convince the manager to show you the vid or convince you that they are right somehow. But even if they don't I'd pay the $200 instead of getting barred.

I used to work at a casino and had chips stolen from me when they were sitting around near the podium when I went to eat (was propping).. and even then as an employee I wasn't allowed to look at the tape as they apparently couldn't find what happened. So needless to say I don't think you'll be getting your hands on any security footage.

Uh......



You definitely aren't getting to see any video footage. You might be able to talk your way into a still shot. If you're not happy with the casino's answer, tell them you want them to contact the gaming commission. Best of luck, but casinos generally aren't incorrect in these situation. You admitted yourself that you aren't the best at tracking, so it's somewhat silly that you continue to adamantly say you weren't overpaid.

I think you should write a strongly worded letter to the casino, stating that you think you are pretty sure that you gave the cage $500 for $500 in chips, and that they are obviously mistaken in the cashier's recollection and their video coverage. That should clear up the issue, since you are definitely at least 72% certain you gave them $500, and after all, casinos routinely go after random people and accuse them of underpaying because otherwise they don't make enough profit to survive.

Do you generally buy in from the same person at the cage? Might he/she have assumed that you gave him/her $500, and absentmindedly have given you $500 in chips when you gave him/her $300? Do you remember what kind of cash you had that day (5 $100 bills? 25 $20 bills?).

I would go in and ask questions and explain what you think happened to management. Ask them how it is that they determined that a mistake was made. Show them you want to make it right if indeed you were overpaid.

It seems odd to me that the casino would take until Sunday to contact you about a transaction that occurred on Thursday. Does anyone know if this is unusual for a cardroom to be that tardy in trying to rectify a mistake?

You are not going to be able to see the tapes unless it goes to court(it's not going to go to court).

You will be banned until you pay back the amount.

If you are that concerned about them being wrong then find a way that satisfies your suspicion that they're wrong. (Like get another manager to look over the tapes and verify it was in fact you).

If you aren't satisfied too bad. Decide if ever playing there again is worth $200 to you because there is literally nothing you can say that will change their mind/position

No usually they know at the end of the day as they should do reconciliations at shift end or at worst daily. However usually they wait a couple days to contact people because they assume they will just come back in.

I assume they assume they will come back in when the error is in the casino's favor, rather than the customer's.

I'm not as hard on OP as some in this thread. He gets a call on Sunday about a transaction that took place on Thursday with apparently no indication of how the casino knows or thinks that he owes them $200. The casino should supply OP more information than just they believe it to be so.