Quote:
Originally Posted by chillrob
Oh, as a player I would have been calling for the floor myself in this instance. But sometimes the dealer standing behind thinks he knows what is going on when he really missed part of it.
I wasn't telling him to call a floor because I was thinking there was going to be a mistake or or a misapplication of the rules. Like you said, I could have easily been missing context as I wasn't really paying close attention to the action.
I told him to call a floor because there were multiple players and the dealer openly and loudly arguing about what happened. In those situations the floor should always be called. At that point it is beyond the dealer's place to make a ruling.
Quote:
Originally Posted by chillrob
In this case it would have been quicker for him to just go get a floor himself. Probably wouldn't have gotten as much enmity from the argumentative player either.
I did sort of get the floor myself. I started waving him over as I leaned in to tell the other dealer to call the floor. I guess I was telling the dealer to call the floor as sort of a teaching moment about what he should do in these situations.
It was obvious the angler was mad I pushed to get a floor involved because he absolutely knew he was wrong. He knows the rules better than most dealers, he was looking to get away with a lite call. Furthermore, if he really thought he was correct he would have welcomed a floor intervention.
I also suspect that he had probably been warned more than a few times and he knew management wouldn't tolerate any more (hence the ban). It wasn't just me he did not get along with. He caused problems for everyone.
Quote:
Originally Posted by chillrob
But really if a dealer doesn't know to go to a floor in an instance like this, IMO he shouldn't be in the box at all. YMMV.
For some reason many new dealers are reluctant to call a floor. Some may think it reflects poorly on them. Some probably don't even realize that they should.
That is probably the biggest piece of advice I would give to a new dealer. When in doubt about anything they should call the floor. No matter how stupid they think it is. That is literally what the floor is there for. A good floorperson should never be mad about making a floor call no matter how benign it is. In fact, most floors are happy to make floor calls as it gives them something to do and makes them look important.
There are times where something arises when I am dealing and I 100% know the right answer. It might even be something I have seen a million times (like out of order action or such), I will often call the floor simply because I think an answer from someone in a suit will more satisfy the customer than me saying the exact same thing.
Many new dealer's don't think like that for whatever reason.