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Why is restaurant service so BAD these days? Why is restaurant service so BAD these days?

12-30-2015 , 12:02 AM
So you flip out. You are a passive aggressive freak-a-zoid who steams online and probably little elsewhere. The fact that you remember or kept track of those discrepancies is a ****ing joke. Sorry I don't freak out about pennies or even small change because there are times when waiters and others do things nice for me--maybe that doesn't happen for you but occasionally I get free food, drink--hell even got a free taxi ride once--and the times I've been given free stuff or the staff covered it I made sure to tip the person extremely well. If you treat people well, they will tend to treat you well as well. Yes it would be nice if it was exactly right but if it's not off much no biggie. The only time I've complained about my check in the last few years is one time I clearly got someone else's check, another time I never got something ordered and it was included on the check.
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12-30-2015 , 12:05 AM
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Originally Posted by DrewOnTilt
Springs1,

True story: tonight I ate out with a group of about 15 people. The server forgot to put the silverware on the table before the food was served, and someone had to remind him that none of us had silver. We had to wait an entire minute while he went to get silverware for us, and he didn't even apologize.

How much should I have deducted from his tip?
15% rather than 20% assuming nothing else went wrong since there was no apology. With an apology, 18%. Could have been 20% or more if nothing had gone wrong at all of course.

WHY? The server should be OBSERVANT act like she or he is the customer sitting there thinking "If that were me, I'd need a fork or a knife or at least a napkin." A lot of servers don't act like the customer.

Also, NEVER ANY EXCUSE to be so mean as to not apologize for your mistakes. Any good server notices when they greet a table if they have silverware or not and if there isn't any, goes to get them in one trip as she or he goes to get the drinks.
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12-30-2015 , 12:11 AM
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Originally Posted by capone0
The fact that you remember or kept track of those discrepancies is a ****ing joke.

WHY? ANYTHING that hurts my feelings I keep in my heart FOREVER and EVER!

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Sorry I don't freak out about pennies or even small change because there are times when waiters and others do things nice for me-
What if those times the server didn't give you a freebie, huh?? Not all servers are the same by a VERY LONG, LONG, LONG, LONG SHOT!!

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maybe that doesn't happen for you but occasionally I get free food, drink--
When that happens, we leave more and even tip based on what the original bill would have been.

Also, you do realize not always is the free stuff intentional, right?? Sometimes servers make mistakes.

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and the times I've been given free stuff or the staff covered it I made sure to tip the person extremely well.
I treat the ones that treat me well, well. It's not treating me well if they aren't checking my bill for accuracy. That's being mean and selfish as well as very uncaring and lazy on the job. I go by how they treat me if I give more.

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If you treat people well, they will tend to treat you well as well.
SOOO NOT TRUE and you know it. Did you read my Applebee's story how I APOLOGIZED for my modified order and the waitress didn't apologize for the 2 missing condiments??? Sorry, but that's just not true most of the times. I always say "thank you" when they bring me things even if they forgot something and didn't apologize even.

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another time I never got something ordered and it was included on the check.
You do realize, sometimes that's done on purpose, right?? Not every server is honest out there.
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12-30-2015 , 12:16 AM
I don't think any waiter actually has a shot at the mythical 20% Springs tip.
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12-30-2015 , 12:17 AM
Springs,

Let's say a menu says the following: "our burgers come with lettuce, pickles, and onions on them standard. Additional toppings we offer are tomato, jalapeños, and banana peppers."

I tell the server: I'd like a burger with lettuce, onions, and jalapeños.

What exactly should the server bring me?
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12-30-2015 , 12:17 AM
FOREVER AND EVER. Sorry I don't have the time to care like you do about petty things.

I don't expect a freebie every time. Most of the servers that gave me free stuff, I typically barely knew or ever had before. Yes most servers and others don't give me free things. What's your point here? No **** no all servers are the same, and many suck. Unless they really, really suck, which really don't appear in any of your examples, I don't remember them. I honestly can't think of the last waiter/waitress that was totally horrible that I would remember their actions for a few days much less years.

Do you complain to servers if they forget to include things on the bill?

I understand that not every server is honest. I also understand if I order let's say a salad and it doesn't come out and it was on the bill and the server forgot to remove it. Odds are he/she just forgot to remove it and he/she didn't add it on there for spite. I'm a very cynical person and a very logical person, so I normally doubt the intentions of people but in these cases you've presented I don't think they are going out of their way to f you good. If it in the check, do you think they are pocketing the difference? Odds are it's going right to the owner. Or are they adding items to the check so their 15% is a few cents larger? I'm betting those 2 cents were really lining the pockets of the waiters who did it. They get really rich by adding 2 cents to every double egg order. They probably live in a house equivalent to what Bill Gates owns due to their scheme.
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12-30-2015 , 12:18 AM
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Originally Posted by Tom Ames
My bet is that she is assigned to monitor and check expenses for employees' travel vouchers at some government agency--hence, her ability to keep an office job with absolutely no people skills.
Yeah, I think you nailed it. Hell, she could even be working such a role in the private sector. At every job I've had, the person responsible for processing employee expenses has been either a sweet old lady who is biding her time until retirement, or a miserable **** with the personality of Darth Sidious with Asperger syndrome.
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12-30-2015 , 12:18 AM
Springs,

Can you record your encounters with waiters?
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12-30-2015 , 12:26 AM
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Originally Posted by Springs1

WITH RANCH WITH HONEY MUSTARD. People can order MULTIPLE SAUCES DUMMY! Also, one person may like one sauce and one person may like the other sharing their appetizer. I have had this happen with my husband before as well. There's these appetizers called broccoli bites at a restaurant that came with tiger sauce. I like them with honey mustard, but my husband likes the tiger sauce it comes with. If I order the broccoli bites that ALREADY come with tiger sauce WITH honey mustard, I should receive honey mustard and ranch. WHY? I am saying I want that item that's on the menu broccoli bites that come with tiger sauce That I want THAT ITEM ***WITH*** ranch. NOW do you understand?

The customer reads on the menu: "Broccoli bites served with our signature tiger sauce."

So the customer says "I would like the Broccoli bites with ranch"

The customer reads and thinks "THE **********MENU HAS IN TYPED WRITING I GET TIGER SAUCE********** SO I DON'T HAVE TO SAY IT IF IT'S ON THE MENU ALREADY I WILL GET THAT ITEM.

So that's how I think of it when I order.

For some WEIRD REASON, servers think customers could NEVER POSSIBLY want more than one dipping sauce which I don't understand and that they aren't thinking about that the **********MENU IS THE GOD OF ORDERING*********, NOT JUST WHAT THE CUSTOMER SAYS that you have to go by **************************BOTH THE MENU AND THE WRITTEN ORDER IN ORDER TO TAKE A CUSTOMER'S ORDER.


If a customer orders quesadillas that come with sour cream and salsa, they say they want the quesadillas with ranch, WHY would they not want the 2 condiments it comes with if they didn't say they didn't in some form or manner, huh? The menu states it comes with the sour cream and salsa, why would you even think they wouldn't want those items?? The menu states they get them for their money in the price of the item. Now if it was extra money for the ranch, then to make sure, I'd ask the customer "You want the sour cream and salsa as well as the ranch?"

You have to take into account the actual *MENU* and that's what you aren't doing. WHY is that, huh??? We didn't get a menu so you can assume things. We got a menu because we actually DID READ the description and KNEW we were going to receive the condiment or condiments that came with the item.
I've never worked in the food industry but I would assume a person saying "I would like the Broccoli bites with ranch" is replacing the tiger sauce with ranch. However, if the customer were to say "Can I also get some ranch" I would bring both.
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12-30-2015 , 12:28 AM
Banned,

Springs being an absolutely horrible communicator does not help matters.
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12-30-2015 , 12:30 AM
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Originally Posted by Springs1

I also don't say something like I came here to order not to chit chat either. That's just rude and very MEAN.
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4. Chit-Chatting With Server: Most people want to order their food and receive it in a TIMELY MANNER, NOT to make a friend. I don't like it when a server starts a conversation with me INSTEAD of just taking my order. I came there to EAT AND DRINK and socialize with the person or people that I am with, NOT the wait staff.
Pretty close.

Those 20 seconds of interaction with a waiter must be dreadful.
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12-30-2015 , 12:31 AM
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Originally Posted by Banned4lyfe
I've never worked in the food industry but I would assume a person saying "I would like the Broccoli bites with ranch" is replacing the tiger sauce with ranch. However, if the customer were to say "Can I also get some ranch" I would bring both.
First part is unequivocally correct.
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12-30-2015 , 12:34 AM
Springs1, you are not having orgasms. You are having mini-strokes. That's why your brain is so screwed up. See a doctor.
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12-30-2015 , 12:35 AM
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Originally Posted by Banned4lyfe
I've never worked in the food industry but I would assume a person saying "I would like the Broccoli bites with ranch" is replacing the tiger sauce with ranch. However, if the customer were to say "Can I also get some ranch" I would bring both.
Yes, any sane person would agree with you.
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12-30-2015 , 12:39 AM
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Originally Posted by Springs1
Also, NEVER ANY EXCUSE to be so mean as to not apologize for your mistakes. Any good server notices when they greet a table if they have silverware or not and if there isn't any, goes to get them in one trip as she or he goes to get the drinks.
But wouldn't stopping to pick UP THE silverware cause the server to BE!!! 20 seconds late with my water and Mr ********************************Pibb?*** I'm so confused. Clearly the server should go get me my deliciously frosty Dr. Pepper RIPOFF beverage first, and then make a trip to get me my mother****ing silverware.
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12-30-2015 , 12:55 AM
It's amazing to me that someone can have so many problems at restaurants and get so mad about it. I'm always very polite to the waitstaff and it seems like 98% of the time I have no problems in restaurants, and they're very polite back. I'm not sure if it's that I don't care if, say, I don't get the side dish I ordered for 5 minutes too long or what, but this person bitching about everything is one of the more ridiculous things I've seen on here.
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12-30-2015 , 12:59 AM
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Originally Posted by SirOsis
It's amazing to me that someone can have so many problems at restaurants and get so mad about it. I'm always very polite to the waitstaff and it seems like 98% of the time I have no problems in restaurants, and they're very polite back. I'm not sure if it's that I don't care if, say, I don't get the side dish I ordered for 5 minutes too long or what, but this person bitching about everything is one of the more ridiculous things I've seen on here.
It was entertaining when she was getting grief but she really does seem to be a nasty, entitled person with few redeeming qualities.
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12-30-2015 , 01:07 AM
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Originally Posted by Banned4lyfe
Pretty close.

Those 20 seconds of interaction with a waiter must be dreadful.
For the waiter, yes.
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12-30-2015 , 01:07 AM
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Originally Posted by SiMor29
It was entertaining when she was getting grief but she really does seem to be a nasty, entitled person with few redeeming qualities.
Going to agree here. The joke is starting to get stale. Can only handle *****asterisks******* and ALL CAPS for so long.
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12-30-2015 , 01:14 AM
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Originally Posted by Springs1
NO, that's ******ed.



1st time, waitress was nice and actually APOLOGIZED, gave her 15%(this was back in 2004, so tips were 15% norm(I remember a menu back then at another restaurant stating that for a large party 15% was added to 8 or more in a party). I was going to give her 20% before it happened.

2nd time though, guy didn't give a care(I also didn't get much that time), he got nothing for not apologizing.

Now at times, had wrong prices, gave 10% even if I didn't get an apology depending on the rest of the service, it all depends on the situation.

I was overcharged at Denny's 20 cents($9.49 when it was supposed to be $9.29). All I did was say nicely that the price was $9.29 and my check had $9.49. She only had those 2 items to check since we only ordered the 2 meals(no appetizers or desserts and the soft drink prices weren't listed). Anyway, her response instead of "I'll get a manager" even that I would have handled a little, NO, she said I quote "I DON'T DO PRICES" to my freakin face. I told her "But you can see it BEFORE you give it to me and get your manager to fix it." She NEVER apologized, STIFF she got for being a b****. I don't understand how servers can't *CARE* about our money, but expect the customer to *CARE* JUST AS MUCH about theirs??? I don't have to bow down to their money, but that's the way they act that their money only counts and that service is only food and drinks, NO, it's much more than that. The check is a HUGE part of the service. Once, we waited 17 minutes for our check because a waitress just kept serving everyone else putting our turn last, so there was a stiff in her future. As far as the 2 prices go, it literally took me less than minute to check if a 2 isn't a 4 on the menu compared to the only 2 check prices. All she the Denny's waitress should have done is said "I'm sorry about that, let me get a manager to fix it."

Also, do you see how NOT ONE SERVER took money out of their own pocket, because they were being petty just as the customer was, huh???

I was once overcharged 2 cents. This breakfast place that has since closed both of their locations(went once to one), the pancakes, eggs, and bacon didn't have a combo, so I ordered everything separately. Eggs were $1.49 a piece. When we received our check, it had $3.00 for 2 eggs. I told the waitress. She was nice, apologized, and even boxed up my food for me as a lot of servers won't do, so I gave her 15%, but she could have had 20% if she wouldn't have done that.

The beef I have with these issues is that the server isn't ******CARING******** to even *CHECK IT*, but then they want **THEIR MONEY RIGHT IN THE TIP 20% WORTH AT LEAST, RIGHT??? It's NOT FAIR. If you want your money right you servers, you have to have our money right. It's only fair. Equal/equal. I mean if it had been a REAL mistake that's one thing, but I don't know ONE server that actually is checking every price as I would if I were a server against the customer's check, because I would *CARE* about someone else's money besides my own. Also, that 2 cents, what a selfish waitress, I mean really, she probably had 2 pennies or a nickle on her, it would have made more sense for everyone involved to give me the money and then after I left gave the money back to the server rather than PUNISHING OUR TIME. See, if these servers would give their money, they'd have 25% even if they didn't try initially just because that would should they weren't so GOD DAMN MF SELFISH! I mean it's 2 cents, so they can't take 2 pennies or a nickle out of their pockets to avoid all that extra work and time?? Servers have a change bank on them. If I were a server, I'd just give the customer the damn cents and not deal with having to fix it crap. I'd tell them I would tell the manager so this wouldn't happen again.

So just to say to the people that think I am being petty, the servers are VERY MUCH DOING THE SAME GOD DAMN MF THING by not giving out of their own pocket. If they want a good tip, they need to not make me sit there for several minutes so I can't leave if I want to be charged right. They also should apologize. I cannot imagine not apologizing if I messed up. I mean, they are the LAST person to READ numbers on a piece of paper, so THEY have the power to have noticed this *BEFORE* they gave it to us. They can't fix it in the computer, but some of these "cents" issues could have been easily fixed with their own money. Give a customer a quarter, they will give it back and more sort of like when servers round up when they give change to a customer. For example, you owe me $1.90 in change, but give me $2.00, I will thank you more that I didn't get 90 cents in change first off and secondly, you GAVE me 10 cents out of YOUR OWN MONEY showing you weren't so selfish. So when that happens the rare times we have ever paid with cash, I give more. When the time the server stole(shorted us 31 cents), we stiffed. I see WHO is selfish and petty, who is not. Now if they would give back $1.90, I wouldn't take anything off the tip since that's what I would be owed, but I wouldn't over give like if they would have just given me $2.00. Show me you care, I care back. Show me you don't care, I won't care much back or maybe at all. Servers seem to not act like it's their money. That Denny's waitress to say "I DON'T DO PRICES" was out of line. I NEVER once accused her of anything, just simply pointed out the pricing discrepancy, THAT IS TRULY IT and she FLIPPED THE F' OUT on me. I hate when people try to defend themselves when they can READ that they aren't illiterate or blind or need glasses to see a "4" is not a "2", it's really comical.
you seriously lowered the tip by 25% (20% tip to 15 % tip) because the server didn't catch a 4 cent mistake even though by your own admission they were extremely apologetic for this gross injustice?

How is it even worth your time to bring up a 4 cent mistake? How are you such a piece of trash that you deduct one quarter of your tip for a 4 cent mistake bc they price in the computer was wrong?Even someone rediculous enough to waste time matching up the menu with the prices on the receipt could gloss over 4.95 and 4.99 without noticing the discrepancy.

You don't care about the 4 cents or 2 cents mistakes. You are just such a putrid human being that you want people to kiss your ass over meaningless nonsense like this.You probably hold up long supermarket lines over stuff like this with no consideration for the people behind you.

And wait so if you get 2 eggs for your meal you really only tip 60 cents (20 percent) if the service is perfect?
And then for a 2 cent "mistake" (any sane person is fine with rounding to 3 dollars) you only tipped 45 cents instead of 60? wow you really showed her.

If you tip 60 cents on a 3 dollar bill and pay with 4 singles do you ask for 40 cents back?

Last edited by borg23; 12-30-2015 at 01:24 AM.
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12-30-2015 , 01:19 AM
It's quite REFRESHING to see someone so passionate about dipping sauces. Sorry all these MEAN PEOPLE are harassing you in your quest for dining nirvana.

Springs, what is the best RANCH SAUCE out there? What kind of tip would a server get from you if you were at a restaurant, asked for ranch, and were told they are OUT OF RANCH?
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12-30-2015 , 01:27 AM
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Originally Posted by Brian O'Nolan
It's quite REFRESHING to see someone so passionate about dipping sauces. Sorry all these MEAN PEOPLE are harassing you in your quest for dining nirvana.

Springs, what is the best RANCH SAUCE out there? What kind of tip would a server get from you if you were at a restaurant, asked for ranch, and were told they are OUT OF RANCH?
In that case, an appropriate reaction is to curb stomp the waiter.
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12-30-2015 , 01:27 AM
What would springs1 be like at a Chipotle?
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12-30-2015 , 01:33 AM
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Originally Posted by Springs1
Because X with Y was listed on the menu it *CAME **WITH** Y DUMMY.

On the menu: Cheese fries served with ranch

Customer orders "I would like the cheese fries with honey mustard."

So when the server puts the order in, they put both items, because WITH means WITH BOTH TIMES.

WITH RANCH WITH HONEY MUSTARD. People can order MULTIPLE SAUCES DUMMY! Also, one person may like one sauce and one person may like the other sharing their appetizer. I have had this happen with my husband before as well. There's these appetizers called broccoli bites at a restaurant that came with tiger sauce. I like them with honey mustard, but my husband likes the tiger sauce it comes with. If I order the broccoli bites that ALREADY come with tiger sauce WITH honey mustard, I should receive honey mustard and ranch. WHY? I am saying I want that item that's on the menu broccoli bites that come with tiger sauce That I want THAT ITEM ***WITH*** ranch. NOW do you understand?

The customer reads on the menu: "Broccoli bites served with our signature tiger sauce."

So the customer says "I would like the Broccoli bites with ranch"

The customer reads and thinks "THE **********MENU HAS IN TYPED WRITING I GET TIGER SAUCE********** SO I DON'T HAVE TO SAY IT IF IT'S ON THE MENU ALREADY I WILL GET THAT ITEM.

So that's how I think of it when I order.

For some WEIRD REASON, servers think customers could NEVER POSSIBLY want more than one dipping sauce which I don't understand and that they aren't thinking about that the **********MENU IS THE GOD OF ORDERING*********, NOT JUST WHAT THE CUSTOMER SAYS that you have to go by **************************BOTH THE MENU AND THE WRITTEN ORDER IN ORDER TO TAKE A CUSTOMER'S ORDER.


If a customer orders quesadillas that come with sour cream and salsa, they say they want the quesadillas with ranch, WHY would they not want the 2 condiments it comes with if they didn't say they didn't in some form or manner, huh? The menu states it comes with the sour cream and salsa, why would you even think they wouldn't want those items?? The menu states they get them for their money in the price of the item. Now if it was extra money for the ranch, then to make sure, I'd ask the customer "You want the sour cream and salsa as well as the ranch?"

You have to take into account the actual *MENU* and that's what you aren't doing. WHY is that, huh??? We didn't get a menu so you can assume things. We got a menu because we actually DID READ the description and KNEW we were going to receive the condiment or condiments that came with the item.
No it's not that servers don't think someone can use different dipping sauces. It's that when 99% of the population says " i want the mozerrela sticks with ranch (disgusting btw) they mean they want the ranch instead of marinara sauce. If they want both they would say " can i also get ranch". Naturally any competent server will interpret such a request the way 99% of the population means it.

What do you do if you ask for ranch for mozerrela sticks , they bring it but there is an extra charge for it when the menu doesn't say you can add sauces for free but also doesn't list a charge for it?
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12-30-2015 , 01:46 AM
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Originally Posted by DrewOnTilt
Springs1,

True story: tonight I ate out with a group of about 15 people. The server forgot to put the silverware on the table before the food was served, and someone had to remind him that none of us had silver. We had to wait an entire minute while he went to get silverware for us, and he didn't even apologize.
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