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Originally Posted by bearz
I'm disliking the servers in here making a big deal over splitting checks. Sure its more work for you, but that's part of your job.
Whoever said something like splitting checks takes time and thus gives less time to other customers and worse tips is insane.
See that's the thing, it's not. It does take time and does give less time to other customers. Dinner service comes in a rush for a few hours and a minute here or there adds up when their section is busy. One, you're making X number of tickets, which they'll fumble through taking the order, then for any app or dessert or drink or coffee someone adds on, they're switching around tickets to do so.
In between they have to explain to the cooks that these 4 tickets are all the same table together and so she needs the apps ready together, and meals together. In a busy kitchen even those tickets hanging can get in your way if there's enough of them, and cooks can mess that up all kinds of ways if they're busy too. Just ringing up say 2 CCs and 3 bills cash is considerably more time than 1.
Even 30 seconds here or there probably doesn't sound like much I know, but during dinner when two new tables are waiting, you a have a drink order to get, and four entrees are about to come up... A party of 8 with 4 checks isn't much different than 4 small tables with 8 covers except you're expected to serve them all together.
The server's section might only be 8 tables which, depending on support, can be nonstop busy. Sometimes they'd give away a table or two to another server but that's not always an option, and it kind of sucks for them.
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Asking for ketchup, refills, asking about the menu, takeout boxes, etc all take time. Do people need to stop doing that for fear of other people getting worse service too ?
No, but these are necessary things that implicitly come with service. Having a bunch of separate checks can often be avoided. Fine to do but whether you believe it or not, it takes more time and generally makes for a high-maintenance table. As do special orders, last-minute changes, excessive nittery, not being prepared for the server when she stops by for whatever. Which individually are all fine as well, but again high-maintenance and just more absorbing when busy.