Quote:
Originally Posted by txdome
I did a 3 month rental of a book from Amazon, sent it back to them via UPS a couple weeks ago and received confirmation that they received the tracking number, and I am now getting e-mails that they haven't received the book. They'll probably charge my CC for the full price of the book any day now. Am I dicked? $70 vs. $220 btw. I've been mistakenly getting Prime for free for 10+ years if that matters.
I'd give them all the information you have about the situation, e.g., receipt from UPS, all tracking information, etc. If they try to pin either UPS's or their screwup on you, I'd reverse the credit card charge and let my credit card company deal with the details.